Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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2
votes
1answer
544 views

Flight delay compensation with multiple leg journey

In the British Airways incident last week I traveled with a stop at Heathrow, and (unsurprisingly) the second flight was delayed with more than 3 hours. The second flight itself was under 1500km, the ...
15
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1answer
699 views

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our relevant rights and how do we claim those? ...
1
vote
2answers
974 views

Arriving Before Visa Start Date

Reading this thread got me thinking about what would happen if you unintentionally arrived early in a country (specifically port or airport - if it's by road just hang tight a mile or two from the ...
3
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1answer
276 views

EC261 claim for multiple cancellations and downgrade?

The EC261 regulations seem clear enough to me when you have a single-segment journey and your flight is delayed or cancelled. However, while returning home with British Airways going BOM->LHR->ABZ, I ...
2
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1answer
94 views

Claiming EC261 compensation in another member state

I had a delayed connecting flight Poland-Germany-Switzerland, for which I'd like to claim compensation based on ec261. I contacted the airline (eurowings) to no avail. I'd like to push the claim ...
4
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1answer
176 views

Can airlines bump customers to earlier flights against their will? Do customers have any recourse?

I recently had an unpleasant experience where Air Canada bumped a 2.5 hour international connection down to a 30 minute international connection that became a 5 minute one after flight delays. This ...
2
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0answers
225 views

Immigration and custom delay along with flight delay caused to miss connecting flight [closed]

Immigration and Customs at ORD Chicago caused us to miss a connecting flight (American Airline), also partly due to technical problems which delayed the flight (British Airways from London-ORD). We ...
28
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1answer
41k views

How can I look up exactly how delayed my UK train was?

Earlier today, my UK train trip was delayed by signalling problems. When we set off, the guard announced about these, and said we'd probably be about 25 minutes late to our destination. (On this ...
14
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4answers
9k views

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight from A to F was bumpy and the pilot chose ...
3
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1answer
100 views

During Thameslink disruptions, are there any pre-prepared maps for alternate routes?

Last week, during bad weather, my planned Thameslink train was canceled. Luckily, there were staff on hand at the station to offer advice, and I was directed to a local bus service a short walk away ...
5
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1answer
367 views

In case of disruptions, do UK train tickets need to be explicitly endorsed when used the day after?

In cases of severe travel disruptions, I have had Advance tickets endorsed for travel the day after. In practice, an employee at a staffed railway station wrote and stamped something on the back of my ...
3
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2answers
294 views

Is compensation possible for two day's delay following a flight cancellation?

On New Year's Eve I was meant to be flying with easyJet from the north of the UK where I had been staying with my parents. A few hours before I planned to leave for the airport I read my flight was ...
25
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1answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
6
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1answer
261 views

Flight with same company and a layover, bought through external website: what if I miss the second?

I want to go from A to C, and Scandinavian Airlines (SAS) has a route with layover in B. I found two tickets: From the airline website: layover of 3 hours in B From an external booking website (...
5
votes
1answer
339 views

Codeshare flight by non-EU airline. Am I able to claim delay compensation?

I was on a codeshare flight from Mexico City to Barcelona with a layover in Paris. The flight from Mexico City to Paris was operated by Aeroméxico and the flight from Paris to Barcelona was operated ...
3
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0answers
133 views

How to check how frequently a flight is delayed, statistically? [duplicate]

My mother-in-law's flight from Los Angeles (LAX) to Mactan–Cebu International Airport (CEB) was recently cancelled and then rescheduled for 14 hours later. She will soon be returning, and I am ...
6
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1answer
302 views

Passenger rights payment for delay caused by extraordinary circumstances on another flight?

My long-distance flight (>3500km) with an EU airline (Lufthansa) is delayed for ~6 hours. At checkin they told me they had to re-route due to medical issues. From what I found online, a medical ...
4
votes
1answer
4k views

Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
93
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1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
7
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1answer
109 views

How to process a delayed/lost baggage case?

I traveled with Flydubai today from Karachi (Pakistan) to Istanbul (Turkey). It was a transit flight via Dubai where the planes had to be changed. My wife and I were the only passengers who changed ...
8
votes
2answers
608 views

Missed baggage due to customs check delay

I just missed my check-in luggage bags because I ran late from the immigration check in Boston (flew in from London in British Airways). By the time I got to the carousel, the baggage were all gone ...
2
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0answers
170 views

Flight arrival and departure time for a flight last year?? [duplicate]

I know that we were delayed on this flight but not sure how long it was. Tom 4752 sun 31may 2015.
10
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2answers
372 views

Interlining: How is responsibility distributed in case of a missed connection? [duplicate]

Suppose I have an itinerary A - C with 1 stop at B, booked under a single ticket number on the website of airline X, where the leg A - B is operated by airline Y and B - C is operated by X. If the ...
0
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1answer
1k views

How long was my flight delayed [duplicate]

What was the take off time of west jet flight number ws2 on June 23 2016 from Gatwick airport. I want to claim compensation and can't remember what time we departed.
4
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1answer
557 views

Eurostar delay compensation for journeys with connections

Following on from my query on getting French domestic train connections rebooked after a Eurostar boarding delay, and inspired by a comment on that question, I'm now pondering delay compensation. The ...
6
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2answers
949 views

Boarding for my Eurostar is delayed and I'll miss my SNCF connection, what should I do?

I'm currently in St Pancras, and Eurostar have just announced a delay in boarding of my service due to a late arriving inbound train. The delay will likely be long enough that we'll miss our ...
8
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1answer
322 views

Train scheduled to leave Russia before visa expiry but is delayed - what happens?

So my friend is going to Russia, and has booked the train ticket from Finland to St Petersburg (for those following my earlier question, I convinced her NOT to enter Russia a day earlier). However, ...
21
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3answers
3k views

UK last train cancellation and unhelpful staff - what to do?

Last night, we were planning to travel on the last train of the night to get us home, which was the penultimate train from the station. (Exact route withheld for now, but it was with Chiltern Railways ...
14
votes
2answers
2k views

How to deal with too short transfer interval?

I got on the flight from Hong Kong to Tokyo via Beijing, and on the stopover, the scheduled time difference is 70 minutes. However, while the first flight arrived at the scheduled time, it took ...
4
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1answer
294 views

For flight delay should we claim against booking airline or operating airline?

We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airlines and delayed by 5.5 hours. Should ...
9
votes
2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
20
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3answers
4k views

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of ...
8
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1answer
3k views

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its ...
20
votes
1answer
2k views

Scheduled Ryanair flights from Zaventem moved to Charleroi?

I have planned a trip to Berlin with a friend. We are leaving from different airports, he has planned leaving from Brussels (Zaventem airport) with Ryanair on 25th march. Due to the recent events,...
0
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1answer
45 views

Is airspace more crowded on days following cancellations or a large number of delays [closed]

I am looking at some data form the BTS and trying to understand some spikes in month to month Volume delays. From my understanding a Volume delay is due to the volume of airplanes, causing the ATC to ...
7
votes
2answers
224 views

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of the flight everything was marked on time ...
0
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1answer
83 views

Delayed Monarch flight [duplicate]

What time did Monarch flight ZB7014 from Gatwick land in Rhodes on 2nd September 2015. It was due at 12 noon and we calculated our arrival as 3hrs 15 minutes late. Monarch airlines say it was only 2 ...
7
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1answer
995 views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
14
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3answers
2k views

What is a “backup” flight?

I was flying SFO-LAX-MEL on United. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight ...
5
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2answers
214 views

Do airlines bear responsibility if the shuttle bus is delayed?

Some airlines operate shuttle coach services between airport and other cities, like Emirates, Etihad, KLM and Alitalia. If the connecting flight is missed because of shuttle coach delay, does the ...
6
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1answer
417 views

Will I get refund if train was cancelled

I booked 4 Tatkal tickets from Visakhapatnam to Secunderabad and cancelled after 5 min. 1 hour later train was cancelled due to technical problems. Will I get refund or not?
3
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2answers
4k views

If flight is delayed, what is the minimum time you must be at the gate if already check-in?

If know that my flight will be delayed by several hours, what is the minimum time I must be at the airport and at the gate (per regulations) if I have already checked-in? For instance, I want to ...
12
votes
1answer
5k views

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
3
votes
1answer
412 views

Am I able to gain compensation from Air India after a day's worth of delays? (UK Citizen)

I was travelling from Kolkata to Delhi and the flight was delayed by an hour or so. I then arrived at Delhi airport and upon arrival I was told that my connecting flight to Birmingham, UK had already ...
0
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0answers
37 views

What can I do if visa is issued after the intended date of travel? [duplicate]

Can I go directly to my main destination without going to member state of first entry in Schengen area? What can I do if visa is issued after the intended date of travel? How can I change my first ...
12
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2answers
2k views

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
14
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6answers
4k views

What are the drawbacks of taking TWO (unconnected) indirect flights?

I will shortly explain my situation. Assume that I am from a country that has very few countries without visa (Developing country) and I want to travel from Paris (France) to Adelaide (Australia). ...
2
votes
2answers
555 views

I am trying to find flight numbers and a booking reference

I am struggling to find flight numbers and a booking reference from Murcia Spain to Birmingham International from June 2011. We were delayed over 5 hours in Murcia. I have bank payment reference to ...
2
votes
0answers
76 views

How can I know English flight times from Manchester airport? [duplicate]

I claimed for a flight which was delayed for over three hours but the airline are saying that the delay was only 2 hours and 31 minutes. The flight was Jet2 LS863 from Manchester to Murcia in Spain ...
4
votes
2answers
262 views

Are websites promising to get refunds for delayed flights reliable?

Recently a flight I took had a very long delay (over three hours) and I think I could be entitled to a refund. I found websites such as Green Claim and their UK version Flight Delayed and I am ...