Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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6
votes
0answers
492 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
12
votes
4answers
3k views

Find what caused a current big flight delay?

I happened to be looking at a flight from yesterday (as writing) which was drastically delayed... https://flightaware.com/live/flight/UAL48 (choose "Sept 2") Now, on the many excellent flight info ...
2
votes
1answer
257 views

Scheduled arrival time on FlightAware doesn't match the one from the carrier. Where should I check if I'm eligible for compensation before applying?

In other questions on this site, it has been suggested to use FlightAware to check by how much a flight was delayed. However, I've noticed that the scheduled arrival time from FlightAware (and ...
13
votes
3answers
251 views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
3
votes
1answer
431 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
12
votes
1answer
801 views

Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?

For what flights does the EU air passenger rights regulation apply? Specifically, if my flight from the US to Europe is delayed or cancelled, can I demand to be booked on the next flight to the same ...
9
votes
1answer
863 views

Airline rebooked me on another flight

I had a flight with a tight connection from Swiss via Zurich and I was checked in waiting for the flight. Then my first flight got delayed. I received an email soon saying that Swiss rebooked on a ...
25
votes
2answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
11
votes
2answers
827 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
4
votes
0answers
99 views

Responsibilites of airline after “external” delay [closed]

In short: In EU, if a flight is delayed/cancelled that is NOT the airline's fault, to which extent are they responsible to minimize the effect on the passengers? Concrete situation: Recently I had a ...
6
votes
1answer
189 views

My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?

I booked a flight from Venice to NYC on Ukraine International Airlines. 9 days before I left, UIA notified me that they changed the time of the flight from Kiev to NYC to leave 5 hours later than ...
-1
votes
1answer
246 views

Spirit Airline Flight Delay [duplicate]

On July 14, 2018 our Spirit Airline Flight #263 was delayed for over 4 hours. We were flying from BWI to Seattle, WA. The flight was supposed to leave at 7:20 AM. I would like to know what time the ...
6
votes
1answer
335 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
1
vote
1answer
190 views

International flight missed because of delay in national flight - Compensation options?

We wanted to take the following two flights on the same day. Had the national flight been on time, we would have arrived at the airport 3 hours and 15 minutes early. However, we missed the ...
1
vote
2answers
309 views

Why would a plane only be able to be moved by its pilot?

I was flying out of LAX not too long ago when I had a 4 hour delay on the flight. When I asked the airport staff for info regarding the delay, they told me that the airplane parked at the gate wasn't ...
7
votes
1answer
152 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
1
vote
1answer
2k views

Does Finnair pay compensation when bags are delayed?

On a recent Finnair flight from Germany to Tampere, Finnland, my checked in baggage was delayed. It arrived the same night but by that time I had already spent money on clothes and toiletries (approx. ...
-2
votes
1answer
144 views

Skånetrafiken and Öresundståg trains [closed]

This is a really important question for me. This is about a crucial part in my upcoming trip. I'm going to Helsingborg in Skåne (Scania), Sweden in the start of June. I'm travelling by airplane from ...
7
votes
1answer
545 views

Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?

Do I have legal claim for a compensation if a flight into the EU was delayed or missed due to a connecting flight if the carrier is not EU based? I have the following case: We flew Qatar-Airways from ...
0
votes
1answer
82 views

Flight cancellations due to bad weather in Hong Kong and insurance for it

I'm an F1 graduate student in the US. I'll be in Hong Kong in early June for about a week and I plan to return to the US one day before my visa expires. I've been told that that period of time (...
3
votes
1answer
462 views

Is a 1h 32m layover in ORD enough between a domestic arrival and international departure?

I was wondering whether 1h 32m will be enough to change the planes in ORD to fly overseas (I won't have any checked bags). The flight is this: Also, what happens if the first flight gets delayed or ...
7
votes
1answer
185 views

Riga - Tallinn by train: is this 4-minute change realistic?

I'm looking into travelling from Riga to Tallinn by train. From the invaluable Seat 61, I know that this involves a cross-platform change at the border station of Valga, arriving 13:55 and departing ...
2
votes
1answer
283 views

Long delays on TGV trip to Paris. Compensation from SNCF is less than expected. Should I appeal?

I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived ...
13
votes
6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
4
votes
1answer
142 views

Flight compensation

I am querying whether I am entitled to compensation for a flight delay. My British Airways flight on 01 March 2018 (London Heathrow to Washington Dulles) was cancelled. I was originally due to arrive ...
4
votes
1answer
160 views

Which delayed luggage compensation is mandatory in the EU?

I was flying from Germany to Turkey with AtlasGlobal, with a transfer in Serbia. My luggage unfortunately stayed in Serbia. Because of late departure they had short time to transfer the luggage. I ...
29
votes
5answers
10k views

How long will an airline delay a flight for late checked-in passengers on an international flight? [duplicate]

Two months ago we were traveling to Japan. After checking in the luggage we realized that we forgot the voucher for the Railway Pass at home so we hurried back to the city to get it. But pure luck we ...
23
votes
1answer
7k views

What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?

What generally happens if I am forced to overstay my legal stay in the USA because my flight gets delayed, cancelled, or diverted? Will I be banned from entering the USA? Will I still be able to use ...
2
votes
1answer
137 views

My flight HEL=>PRG was delayed. Scheduled aircraft was not able to leave AMS due to weather. Am I eligible for compensation?

I am a bit new to compensations, but after spending 9 hours between flights, and then 4 more hours due to delay, I am wondering about my situation. When aircraft finally arrived to HEL, airline told ...
3
votes
3answers
299 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
0
votes
2answers
546 views

Flight delay will cause missed connections - what to do?

This is somewhat more than the title lets on. I am currently in Mexico City. I have a flight from Cancun to get to Santa Marta, Colombia, with connections in San Salvador and Bogota on Avianca. ...
5
votes
1answer
419 views

Rights under Israel aviation services law

I had a plane ticket issued by Hainan Airlines to travel from Hong Kong (HKG) to Tel Aviv (TLV) via Shanghai Pudong (PVG). The Hong Kong - Shanghai Pudong leg (HX232) was operated by Hong Kong ...
9
votes
2answers
712 views

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no ...
12
votes
2answers
333 views

What is “a flight” for the purposes of European Regulation 261/2004?

I booked a Berlin-Belgrade-Abu Dhabi-Sydney flight with Ethihad and due to a technical issue with the aircraft we didn’t fly out of Abu Dhabi until 13h later than scheduled. The flight route (and ...
4
votes
1answer
1k views

Connecting time minimum Newark International

I'm flying in March on United coming in from Milan, Italy. I arrive at 2:15 pm and have to connect to a flight to St. Louis leaving at 4:00 pm, operated by Express Jet. We are US citizens. What are ...
29
votes
2answers
5k views

Can I take some items from my luggage while waiting for a flight?

I'm waiting for the second day for my flight from Frankfurt. I had three cancelations and I'm still on the waitlist. Today I approached two people in the airport with a question "Can I take from my ...
3
votes
1answer
435 views

Standby ticket is cancelled on Lufthansa. Is there a compensation?

I'm blocked in Frankfurt due to weather conditions. I missed my connecting flight due to delays. They put me on a waiting list and I waited for 5 hours in the airport. After there was a 1-hour delay. ...
4
votes
1answer
233 views

Flight delay compensation in Europe?

My wife and I traveled with Wizz Air last month from Keflavik (IS) to Budapest (HU) and our flight was delayed for 4.5 hours. We are indian nationals with residency in Hungary. Are we eligible for ...
1
vote
1answer
251 views

Am I entitled to a compensation for this delayed flight with United Airline?

Introduction Recently, I flew from Vancouver BC (YVR) to Santiago Chile (SCL). Due to hurricane Harvey, I've been rerouted and arrived at Santiago, Chile 25 hours later than expected. I asked at YVR ...
2
votes
0answers
116 views

Historic flight info from 2013 [duplicate]

Where can I find historic flight info about past delays? I was flying with Air France flight from Paris to Tampa (through New York) on 13 November 2013. My flight was delayed either in Paris or in New ...
4
votes
1answer
391 views

Why are flights operated by some airlines more likely to be delayed than others?

If you use Google Flights, flights operated by some airlines are annotated with a red note, which is something like the following: flights operated by this airline are usually delayed 30+ min I ...
26
votes
2answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
0
votes
1answer
90 views

Flying company delayed luggages on professional mission [closed]

I was on a professional mission for 5 days. The flying company that I used, for reasons that I don't know, delayed (or lost for sometime) my luggages until the last day of my mission. That put me in ...
5
votes
1answer
332 views

Compensation for missed connection within EU?

I had a journey booked with Air France from France to China. It included two legs: one by train to CDG (operated by SNCF), and one by plane from CDG to China. Both had Air France flight numbers and ...
5
votes
1answer
2k views

How long do I have to wait to receive a compensation from Turkish Airlines?

On Monday, 17/07/2017 I was flying from Tbilisi (TBS) to London (LHR) via Istanbul (IST). The transfer in Istanbul was 1:30 - more than enough in my experience, as I've flown this particular ...
1
vote
1answer
277 views

Flight time changed without notification - compensation?

I have a flight booked today at 6:50 and received an email yesterday asking me to check in for 7:55. The flight number is the same but the flight time apparently was changed. The only trace of my ...
18
votes
1answer
940 views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...
1
vote
2answers
118 views

Looking for departure and arrival time of a flight from 2013

Hope somebody can help me in finding the departure and arrival time of flight DE 5314 from Frankfurt to Mauritius on 16.08.2013.
2
votes
1answer
538 views

Flight delay compensation with multiple leg journey

In the British Airways incident last week I traveled with a stop at Heathrow, and (unsurprisingly) the second flight was delayed with more than 3 hours. The second flight itself was under 1500km, the ...
15
votes
1answer
691 views

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our relevant rights and how do we claim those? ...