Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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93
votes
1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
39
votes
2answers
5k views

A flight I booked months ago just got rescheduled dramatically, into a time that is not possible for me, what can I do?

Specifically, the first flight for my honeymoon just got rescheduled to 12 hours prior, during my wedding. The airline says they have no flights on them or their partner airlines that get me to my ...
38
votes
3answers
8k views

Why do airlines try to repair planes at gates?

Once in a while, I get stuck at a gate waiting for a plane to be repaired. It makes me wonder - why do airlines even try to repair at the gate? It takes an unknown amount of time, they never provide a ...
38
votes
3answers
120k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
30
votes
4answers
4k views

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone call, meal ticket, lodging, booking on ...
29
votes
5answers
10k views

How long will an airline delay a flight for late checked-in passengers on an international flight? [duplicate]

Two months ago we were traveling to Japan. After checking in the luggage we realized that we forgot the voucher for the Railway Pass at home so we hurried back to the city to get it. But pure luck we ...
29
votes
2answers
5k views

Can I take some items from my luggage while waiting for a flight?

I'm waiting for the second day for my flight from Frankfurt. I had three cancelations and I'm still on the waitlist. Today I approached two people in the airport with a question "Can I take from my ...
27
votes
1answer
36k views

How can I look up exactly how delayed my UK train was?

Earlier today, my UK train trip was delayed by signalling problems. When we set off, the guard announced about these, and said we'd probably be about 25 minutes late to our destination. (On this ...
26
votes
2answers
3k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
25
votes
2answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
25
votes
1answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
24
votes
1answer
3k views

Forced layover in country for which you have no visa

Last night, I was in the unfortunate situation of a forced extended layover, due to a delayed flight. The airline automatically rebooked my connecting flights and booked hotel reservations, and ...
23
votes
1answer
7k views

What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?

What generally happens if I am forced to overstay my legal stay in the USA because my flight gets delayed, cancelled, or diverted? Will I be banned from entering the USA? Will I still be able to use ...
21
votes
4answers
2k views

What does the “Kiwi.com Guarantee” cover?

Kiwi.com sells different kinds of connecting flights: "Connection protected by the carrier" These are the same as on any online travel agency: they include the usual support of the airline as ...
21
votes
3answers
3k views

UK last train cancellation and unhelpful staff - what to do?

Last night, we were planning to travel on the last train of the night to get us home, which was the penultimate train from the station. (Exact route withheld for now, but it was with Chiltern Railways ...
20
votes
3answers
4k views

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of ...
20
votes
3answers
2k views

What will happen if my luggage gets delayed?

I understand that if my luggage does not make a transfer on a plane, the company will deliver it to me. However what if: I am far away from the airport? Will they still send me the luggage? I am in a ...
20
votes
1answer
2k views

Scheduled Ryanair flights from Zaventem moved to Charleroi?

I have planned a trip to Berlin with a friend. We are leaving from different airports, he has planned leaving from Brussels (Zaventem airport) with Ryanair on 25th march. Due to the recent events,...
20
votes
4answers
36k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
19
votes
2answers
972 views

I am usually delayed at the Canadian border. What can be done?

Whenever I cross into Canada, I end up taking an extra ten or twenty minutes because there's some other American out there who has (A) the same first and last name as I do, and (B) a criminal record. ...
18
votes
1answer
369 views

Is RailTeam's HOTNAT guarantee generally honoured in practice?

The RailTeam alliance of European rail operators offers a HOTNAT ("hop on the next available train") guarantee, stated as follows: Hop on the next available train » (HOTNAT) allows travelers to ...
18
votes
1answer
880 views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...
17
votes
4answers
2k views

Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?

I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
16
votes
1answer
1k views

Legal status in the US on an H-1B visa if flights are delayed by a day?

If I am on a work permit (H-1B) in the USA (meaning I need to leave the country on the day my employment terminates, otherwise I go out of status) and scheduled to leave the country on the last day of ...
16
votes
1answer
4k views

Where can we find information about the cause of a flight's delay?

Having experienced a few flight delays on my own, I'd like to know if there is some source of precise information about the delay (including up-to-date estimations of the delay and causes). So far it ...
15
votes
1answer
682 views

Missed night ferry on Rail & Sail connection due to delayed trains, what are our rights w.r.t. delay repay and accommodation costs?

We missed the night ferry part of our Rail&Sail connection from London via Harwich to Hoek van Holland due to a series of delayed trains. What are our relevant rights and how do we claim those? ...
14
votes
6answers
4k views

What are the drawbacks of taking TWO (unconnected) indirect flights?

I will shortly explain my situation. Assume that I am from a country that has very few countries without visa (Developing country) and I want to travel from Paris (France) to Adelaide (Australia). ...
14
votes
4answers
9k views

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight from A to F was bumpy and the pilot chose ...
14
votes
3answers
2k views

What is a “backup” flight?

I was flying SFO-LAX-MEL on United. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight ...
14
votes
2answers
2k views

How to deal with too short transfer interval?

I got on the flight from Hong Kong to Tokyo via Beijing, and on the stopover, the scheduled time difference is 70 minutes. However, while the first flight arrived at the scheduled time, it took ...
13
votes
6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
13
votes
3answers
241 views

EU261: Can I be reimbursed for the taxi ride (at the arrival location) that was necessary for a delay of less than 3 hours?

A couple of weeks ago a Ryanair flight (from Italy to the UK), for which I didn't buy travel insurance, was delayed by about 2h50'. At the time of arrival, since it was late at night and the last ...
13
votes
2answers
1k views

Per-route on-time performance for VIA rail

Is there anywhere to find per-route on-time performance for VIA Rail, similar to Amtrak's reports? All I found is a 2011 statistic for select routes and overall statistics for 2008-2013 in the 2013 ...
13
votes
1answer
3k views

How can I find historical flight delay data?

I was on United flight 123 out of Heathrow to Washington Dulles on March 15 2014 and I want to find out what time it actually left. It should have departed at 0735 but was delayed with engine trouble. ...
12
votes
4answers
3k views

Find what caused a current big flight delay?

I happened to be looking at a flight from yesterday (as writing) which was drastically delayed... https://flightaware.com/live/flight/UAL48 (choose "Sept 2") Now, on the many excellent flight info ...
12
votes
1answer
786 views

Does the EU air passenger rights regulation require rebooking into a higher class, if no seat in the same class are available?

For what flights does the EU air passenger rights regulation apply? Specifically, if my flight from the US to Europe is delayed or cancelled, can I demand to be booked on the next flight to the same ...
12
votes
2answers
281 views

What is “a flight” for the purposes of European Regulation 261/2004?

I booked a Berlin-Belgrade-Abu Dhabi-Sydney flight with Ethihad and due to a technical issue with the aircraft we didn’t fly out of Abu Dhabi until 13h later than scheduled. The flight route (and ...
12
votes
1answer
291 views

Receiving a compensation from SNCF after missing ferry due to delayed train

A few days ago I was traveling out of Paris by SNCF Grandes Lignes. The train was announced with 30 minutes delay, but left later than that, and arrived in Le Havre with nearly an hour delay. It ...
12
votes
1answer
5k views

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
11
votes
2answers
2k views

Does travel insurance for short flight delays exist?

I found that some airlines tend to delay their flights often. Is there any travel insurance that exists for short delays between 30 min - 3 hours in the European area? Those delays are the most ...
11
votes
2answers
22k views

What happens if I miss my Eurostar because of a delay in a domestic train to get to it?

Let's say I have a non-refundable, non-changeable Eurostar ticket (i.e. the cheapest kind!). I plan a trip by train to get me from my starting point to the Eurostar terminal (eg Oxford -> London ...
11
votes
2answers
2k views

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
11
votes
2answers
823 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
11
votes
2answers
415 views

During long on-train delays, what (if anything) should EU long distance operators be doing?

I'm aware that, under the Flight Delay Compensation Regulation (EC) No 261/2004, airlines flying to the EU, and EU airlines flying from the EU have certain obligations in the event of delays. Is ...
10
votes
5answers
7k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
10
votes
4answers
12k views

Flight rescheduled, what are my options?

A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015. Yesterday, I received an email saying "your reservation has been updated, click on ...
10
votes
1answer
383 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
10
votes
2answers
359 views

Interlining: How is responsibility distributed in case of a missed connection? [duplicate]

Suppose I have an itinerary A - C with 1 stop at B, booked under a single ticket number on the website of airline X, where the leg A - B is operated by airline Y and B - C is operated by X. If the ...
10
votes
1answer
492 views

When do CIV conditions for delayed travelers apply?

CIV (International Convention for the transportation of Passengers, established by OTIF) rules apply in most European countries and a few nearby countries. In particular, under CIV rules, if the train ...
9
votes
2answers
706 views

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no ...