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Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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9
votes
2answers
3k views

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its ...
3
votes
1answer
65 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
41
votes
3answers
9k views

Why do airlines try to repair planes at gates?

Once in a while, I get stuck at a gate waiting for a plane to be repaired. It makes me wonder - why do airlines even try to repair at the gate? It takes an unknown amount of time, they never provide a ...
2
votes
1answer
140 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
2
votes
1answer
238 views

Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens: The bus was late. Am I entitled to a refund? No. While Greyhound ...
106
votes
8answers
18k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
7
votes
1answer
554 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
31
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
4
votes
1answer
116 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
4
votes
1answer
102 views

Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?

So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
22
votes
5answers
38k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
21
votes
2answers
463 views

Is RailTeam's HOTNAT guarantee generally honoured in practice?

The RailTeam alliance of European rail operators offers a HOTNAT ("hop on the next available train") guarantee, stated as follows: Hop on the next available train » (HOTNAT) allows travelers to ...
5
votes
1answer
204 views

Can you ask for a compensation if the delay was due to the de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
5
votes
2answers
317 views

Is rebooked flight considered a delay

If I miss a flight from Warsaw (WAW) to Toronto (YYZ) due to the delay of an inbound connection (Moscow (SVO) to WAW), that was purchased from the same airline on the same ticket, and they can only ...
5
votes
1answer
98 views

Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
8
votes
3answers
379 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
4
votes
0answers
75 views

EU Air Travel Passenger rights: Right to care: What to expect during delays

It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
2
votes
0answers
42 views

Flight compensation: how to calculate the distance? [duplicate]

Recently, I had a delayed flight which caused me to miss a connecting flight. For making the claim under EC261, I wonder which distance I should take into account. Do I take the distance of the ...
10
votes
1answer
1k views

Does EU 261/2004 compensation apply if delayed by the border check?

This came up in Athens airport 1-hour connection at normal walking speed and I must admit I do not know the answer. So we have a flight coming from outside Schengen and has a very tight connection to ...
3
votes
1answer
204 views

Insurance against flight with a bad record of delays?

I am flying into CDG Paris and have a TGV train to another French city. I paid well in advance for both flight and train sometime ago to get the best possible prices. I thought I had time to clear ...
11
votes
2answers
2k views

Does travel insurance for short flight delays exist?

I found that some airlines tend to delay their flights often. Is there any travel insurance that exists for short delays between 30 min - 3 hours in the European area? Those delays are the most ...
6
votes
1answer
249 views

What would airline do if I miss a connection & I don't have visa for the country I am stuck in?

Due to a recent air force dog fight between India & Pakistan few weeks back, Swiss Air has been avoiding the Pakistani airspace & that has been causing delays for both arrivals & ...
8
votes
2answers
736 views

Is there a way to look up live delay information for Eurostars?

I'm currently on a Eurostar that's stationary somewhere in Kent... No announcements, no staff to be seen, but excellent 4G signal strength! And I'd quite like to know how late we're likely to be, some ...
1
vote
0answers
138 views

UK Visitor Visa application NY decision delayed

I was one of the applicants affected by the temporary refusal of UKVI to accept biometrics at the USCIS locations. I ended doing my biometrics month after I applied online and it has been 4 weeks now ...
5
votes
1answer
231 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
2
votes
1answer
56 views

UK visiting visa for a 3 year old child

I applied for a UK visit visa for my self and 3 children. 2 of my children have travelled with me to the uk previously. My youngest has not. We did our biometrics on the 20th June 2019. On the 10th ...
4
votes
1answer
155 views

What are my rights regarding a potential baggage delay?

In a few days, I will be traveling from San Francisco -> Helsinki -> Moscow (Sheremetyevo) with Finnair (economy class). A month ago passengers started to experience substantial delays to pick ...
38
votes
3answers
124k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
4
votes
1answer
4k views

Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
0
votes
0answers
62 views

Delay of 15 hours in Air India Flight from New York to Delhi [duplicate]

I am supposed to travel by Air India International flight from New York to Delhi on 7th July (Departure time 12:05 pm) but i have received a mail from them saying that now the flight has been ...
10
votes
5answers
8k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
0
votes
1answer
54 views

At the airport in-person check-in time when the flight is delayed [duplicate]

If a flight is delayed, and they announce in advance the delay, is the check-in time also delayed? Say, at 13h, the flight, that was scheduled for 16h, has an estimated departure for 16h30. If in-...
8
votes
4answers
712 views

Who is responsible for flight delays caused by emergencies?

My mother-in-law is flying today from Tbilisi to London on Turkish Airlines with a transfer in Istanbul. This morning, there was an emergency in Istanbul airport whereby a plane landed there with an ...
-1
votes
2answers
111 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
8
votes
1answer
847 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
2
votes
1answer
60 views

Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
1
vote
2answers
82 views

Delays in SFO in late February

Our cruise line has booked us on a flight from Charlotte (CLT) through San Francisco (SFO) on to Sydney (SYD) in late February, but the connecting time is only 1.5 hours. The cruise line says it’s a ...
21
votes
4answers
2k views

What does the “Kiwi.com Guarantee” cover?

Kiwi.com sells different kinds of connecting flights: "Connection protected by the carrier" These are the same as on any online travel agency: they include the usual support of the airline as ...
-1
votes
3answers
110 views

Flight depart delayed by almost an hour but arrive almost on time? [closed]

I have connecting flights from Brussels to Doha then to Kuala Lumpur. My flight to Doha was delayed by 20 minutes, which we almost have no time to move to our next flight. While looking at the ...
2
votes
0answers
24 views

How to see a record of amendments to flight schedules? [duplicate]

My flight from Delhi to London with Virgin Atlantic was delayed by more than 5 hours on Thursday 18th April. I am trying to get the official takeoff and landing time for this flight but can't find it ...
0
votes
1answer
80 views

Delayed travel with United Airlines [duplicate]

On 19th April, we left on a Lufthansa flight to Frankfurt - UA8848. The departure was then delayed. So we arrived late and missed our connecting flight which was due to depart at 9.00 to Heathrow (...
1
vote
3answers
489 views

Is 1h15m a reasonable time to get through Dulles customs to make a connecting flight at 4 p.m.?

We flew United from Narita, with a 1 hour 15 min layover. We were scheduled to leave NRT at 16:10, and arrive at Dulles D gates at 15:50. By the time we got off the plane, it was about 16:00. When we ...
2
votes
1answer
99 views

Eligibility for a compensation under EC/261

I am a resident of EU. Recently, my Air France flight from Mumbai to Paris was cancelled. The ticket was booked by Air France but the flight was operated by Jet Airways. Air France gave a new flight ...
13
votes
1answer
3k views

How can I find historical flight delay data?

I was on United flight 123 out of Heathrow to Washington Dulles on March 15 2014 and I want to find out what time it actually left. It should have departed at 0735 but was delayed with engine trouble. ...
1
vote
0answers
41 views

Can anyone help me with exact dep/landing times of specific historical flight? [duplicate]

The flight is LHR to BKK with a stopover in Kuwait l. Flight with Kuwait Airways departing LHR on 29/12/16 at 15.35. Scheduled to arrive in BKK 21.15 30/12/16. The flight was delay d but I need to ...
8
votes
3answers
18k views

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
0
votes
1answer
87 views

Layover for flight that may be delayed

I am considering booking a flight through Google's booking mechanism. The flight that I want is two-stage, both stages operated by the same airline (KLM). There's a 45 minute gap between the first ...
2
votes
0answers
103 views

American Airlines Delay Responsibility for overstaying 1 day VWP [duplicate]

Will American Airlines take responsibility for overstaying 1 day of VWP due to a delay in a connecting flight?
4
votes
1answer
277 views

Schengen visa extension due to flight cancellation [duplicate]

I have a Schengen visa valid for 30 days with 14 days stay. This was as per itinerary planned by me. In my return trip I will be traveling from Frankfurt to Bangalore via Paris. Suddenly my ...
1
vote
1answer
85 views

How to proceed with a compensation claim against an airline

I was recently going on holiday and my arrival at destination was delayed by 24 hours. My journey involved two flights, both booked at the same time directly with the same airline. The first flight ...