Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

Filter by
Sorted by
Tagged with
22
votes
4answers
4k views

What does the "Kiwi.com Guarantee" cover?

Kiwi.com sells different kinds of connecting flights: "Connection protected by the carrier" These are the same as on any online travel agency: they include the usual support of the airline as ...
35
votes
4answers
8k views

What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(Tried asking this on aviation because it concerns FAA rules and was closed https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
5
votes
1answer
144 views

EU Air Travel Passenger rights: Right to care: What to expect during delays

It is easy to find information on the Internet regarding EU Air Travel flight compensation. However I am interested in being prepared to exercise my right to be taken care off (Article 9th of CE ...
0
votes
0answers
86 views

Why was my UK visa processing delayed?

I got the following email on 4th day of priority visa service. My application is for tier4 visa. Thank you for your UK visa application which has been received and is under consideration. We aim to ...
7
votes
2answers
371 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
20
votes
2answers
4k views

Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?

On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli. However, the ...
4
votes
0answers
202 views

Is there anything I could do to get Kiwi.com to give me a new route to not have a 13hr layover?

My parents are abroad and they got an email that on their return flight the tickets have changed causing their layover to change from 2hrs to 13h 25m. The ticket says "13h 25m layover protected ...
41
votes
3answers
137k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
12
votes
2answers
25k views

What happens if I miss my Eurostar because of a delay in a domestic train to get to it?

Let's say I have a non-refundable, non-changeable Eurostar ticket (i.e. the cheapest kind!). I plan a trip by train to get me from my starting point to the Eurostar terminal (eg Oxford -> London ...
1
vote
1answer
115 views

EC 261/2004 Flight Delay Compensation (Reduction of 50%)

My British Airways flight (Lon-Del) was delayed by 3 hours and 50 minutes. I missed another connection (booked on a different PNR) and had to bear ticket costs myself and also arrived at my ...
10
votes
2answers
783 views

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no ...
3
votes
1answer
2k views

Missing the second flight booked by ourselves due the delay in the first?

I want to book a flight from city A to B from Qatar Airways ( A-Doha-B) which takes at least 10 hours and book another flight from city B to C from Qatar Airways again ( B-Doha-C) one day after I ...
22
votes
10answers
16k views

Will the airline wait for me if my incoming flight is delayed (same airline)?

I'm travelling for work and my flight back has a very short layover (37 minutes) in MSP. I didn't book the flight so although I wouldn't have picked something like this, I have to deal with it. This ...
4
votes
2answers
197 views

General rules for tight connections in international flights

I was recently looking for a ticket and one of the cheapest options included a stop-over for only 30 minutes at a major international airport. I estimated it would be impossible to catch the ...
1
vote
1answer
106 views

Do Alaska Airlines domestic flights get delayed?

I'm currently planning a trip to the US from Korea. My return flight is scheduled for the end of February (26th) at 11:30 p.m. and the plan was to fly into San Francisco from Seattle via Alaska ...
22
votes
6answers
44k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
112
votes
8answers
19k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
2
votes
1answer
196 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
9
votes
2answers
3k views

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its ...
3
votes
1answer
86 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
41
votes
3answers
9k views

Why do airlines try to repair planes at gates?

Once in a while, I get stuck at a gate waiting for a plane to be repaired. It makes me wonder - why do airlines even try to repair at the gate? It takes an unknown amount of time, they never provide a ...
2
votes
1answer
885 views

Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens: The bus was late. Am I entitled to a refund? No. While Greyhound ...
7
votes
1answer
573 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
32
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
4
votes
1answer
175 views

How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
4
votes
1answer
177 views

Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?

So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
21
votes
2answers
812 views

Is RailTeam's HOTNAT guarantee generally honoured in practice?

The RailTeam alliance of European rail operators offers a HOTNAT ("hop on the next available train") guarantee, stated as follows: Hop on the next available train » (HOTNAT) allows travelers to ...
5
votes
1answer
320 views

Can you ask for a compensation if the delay was due to the de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
5
votes
2answers
334 views

Is rebooked flight considered a delay

If I miss a flight from Warsaw (WAW) to Toronto (YYZ) due to the delay of an inbound connection (Moscow (SVO) to WAW), that was purchased from the same airline on the same ticket, and they can only ...
5
votes
1answer
134 views

Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
9
votes
3answers
654 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
2
votes
0answers
55 views

Flight compensation: how to calculate the distance? [duplicate]

Recently, I had a delayed flight which caused me to miss a connecting flight. For making the claim under EC261, I wonder which distance I should take into account. Do I take the distance of the ...
10
votes
1answer
2k views

Does EU 261/2004 compensation apply if delayed by the border check?

This came up in Athens airport 1-hour connection at normal walking speed and I must admit I do not know the answer. So we have a flight coming from outside Schengen and has a very tight connection to ...
3
votes
1answer
209 views

Insurance against flight with a bad record of delays?

I am flying into CDG Paris and have a TGV train to another French city. I paid well in advance for both flight and train sometime ago to get the best possible prices. I thought I had time to clear ...
11
votes
2answers
2k views

Does travel insurance for short flight delays exist?

I found that some airlines tend to delay their flights often. Is there any travel insurance that exists for short delays between 30 min - 3 hours in the European area? Those delays are the most ...
6
votes
1answer
269 views

What would airline do if I miss a connection & I don't have visa for the country I am stuck in?

Due to a recent air force dog fight between India & Pakistan few weeks back, Swiss Air has been avoiding the Pakistani airspace & that has been causing delays for both arrivals & ...
8
votes
2answers
843 views

Is there a way to look up live delay information for Eurostars?

I'm currently on a Eurostar that's stationary somewhere in Kent... No announcements, no staff to be seen, but excellent 4G signal strength! And I'd quite like to know how late we're likely to be, some ...
1
vote
0answers
165 views

UK Visitor Visa application NY decision delayed

I was one of the applicants affected by the temporary refusal of UKVI to accept biometrics at the USCIS locations. I ended doing my biometrics month after I applied online and it has been 4 weeks now ...
2
votes
1answer
66 views

UK visiting visa for a 3 year old child

I applied for a UK visit visa for my self and 3 children. 2 of my children have travelled with me to the uk previously. My youngest has not. We did our biometrics on the 20th June 2019. On the 10th ...
4
votes
1answer
175 views

What are my rights regarding a potential baggage delay?

In a few days, I will be traveling from San Francisco -> Helsinki -> Moscow (Sheremetyevo) with Finnair (economy class). A month ago passengers started to experience substantial delays to pick ...
4
votes
1answer
4k views

Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
0
votes
0answers
64 views

Delay of 15 hours in Air India Flight from New York to Delhi [duplicate]

I am supposed to travel by Air India International flight from New York to Delhi on 7th July (Departure time 12:05 pm) but i have received a mail from them saying that now the flight has been ...
11
votes
5answers
10k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
0
votes
1answer
65 views

At the airport in-person check-in time when the flight is delayed [duplicate]

If a flight is delayed, and they announce in advance the delay, is the check-in time also delayed? Say, at 13h, the flight, that was scheduled for 16h, has an estimated departure for 16h30. If in-...
9
votes
4answers
750 views

Who is responsible for flight delays caused by emergencies?

My mother-in-law is flying today from Tbilisi to London on Turkish Airlines with a transfer in Istanbul. This morning, there was an emergency in Istanbul airport whereby a plane landed there with an ...
-1
votes
2answers
117 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
8
votes
1answer
860 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
2
votes
1answer
70 views

Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
1
vote
2answers
85 views

Delays in SFO in late February

Our cruise line has booked us on a flight from Charlotte (CLT) through San Francisco (SFO) on to Sydney (SYD) in late February, but the connecting time is only 1.5 hours. The cruise line says it’s a ...
-1
votes
3answers
116 views

Flight depart delayed by almost an hour but arrive almost on time? [closed]

I have connecting flights from Brussels to Doha then to Kuala Lumpur. My flight to Doha was delayed by 20 minutes, which we almost have no time to move to our next flight. While looking at the ...