Questions tagged [delays]

Questions regarding dealing with carrier companies not keeping up with the schedule.

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21
votes
4answers
2k views

What does the “Kiwi.com Guarantee” cover?

Kiwi.com sells different kinds of connecting flights: "Connection protected by the carrier" These are the same as on any online travel agency: they include the usual support of the airline as ...
38
votes
3answers
122k views

If I know a flight is delayed can I turn up late for check-in at the airport?

This is the scenario: I have tickets booked for a 13:40 scheduled flight with Emirates. I need to check bags in so plan to be at the airport at the advised 2 hours before flight departure (11:40) but ...
21
votes
5answers
37k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
8
votes
3answers
18k views

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
23
votes
1answer
7k views

What happens if I'm forced to overstay in the U.S. because my flight is delayed or cancelled?

What generally happens if I am forced to overstay my legal stay in the USA because my flight gets delayed, cancelled, or diverted? Will I be banned from entering the USA? Will I still be able to use ...
20
votes
3answers
2k views

What will happen if my luggage gets delayed?

I understand that if my luggage does not make a transfer on a plane, the company will deliver it to me. However what if: I am far away from the airport? Will they still send me the luggage? I am in a ...
16
votes
1answer
4k views

Where can we find information about the cause of a flight's delay?

Having experienced a few flight delays on my own, I'd like to know if there is some source of precise information about the delay (including up-to-date estimations of the delay and causes). So far it ...
8
votes
2answers
725 views

Is there a way to look up live delay information for Eurostars?

I'm currently on a Eurostar that's stationary somewhere in Kent... No announcements, no staff to be seen, but excellent 4G signal strength! And I'd quite like to know how late we're likely to be, some ...
30
votes
4answers
4k views

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone call, meal ticket, lodging, booking on ...
13
votes
6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
6
votes
2answers
935 views

Boarding for my Eurostar is delayed and I'll miss my SNCF connection, what should I do?

I'm currently in St Pancras, and Eurostar have just announced a delay in boarding of my service due to a late arriving inbound train. The delay will likely be long enough that we'll miss our ...
105
votes
8answers
17k views
+50

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
93
votes
1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
14
votes
6answers
4k views

What are the drawbacks of taking TWO (unconnected) indirect flights?

I will shortly explain my situation. Assume that I am from a country that has very few countries without visa (Developing country) and I want to travel from Paris (France) to Adelaide (Australia). ...
38
votes
2answers
6k views

A flight I booked months ago just got rescheduled dramatically, into a time that is not possible for me, what can I do?

Specifically, the first flight for my honeymoon just got rescheduled to 12 hours prior, during my wedding. The airline says they have no flights on them or their partner airlines that get me to my ...
24
votes
1answer
3k views

Forced layover in country for which you have no visa

Last night, I was in the unfortunate situation of a forced extended layover, due to a delayed flight. The airline automatically rebooked my connecting flights and booked hotel reservations, and ...
8
votes
1answer
828 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
31
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
12
votes
2answers
2k views

Delayed Eurostar arrival in London, going to miss my connection, what to do?

My Eurostar is scheduled to arrive 30 minutes late in London, and I have an advance ticket for another train to catch, but I'm almost sure I'm going to miss it. What should I do in this case?
7
votes
1answer
107 views

How to process a delayed/lost baggage case?

I traveled with Flydubai today from Karachi (Pakistan) to Istanbul (Turkey). It was a transit flight via Dubai where the planes had to be changed. My wife and I were the only passengers who changed ...
7
votes
1answer
986 views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
16
votes
1answer
1k views

Legal status in the US on an H-1B visa if flights are delayed by a day?

If I am on a work permit (H-1B) in the USA (meaning I need to leave the country on the day my employment terminates, otherwise I go out of status) and scheduled to leave the country on the last day of ...
14
votes
3answers
2k views

What is a “backup” flight?

I was flying SFO-LAX-MEL on United. I had a 55 minute connection in LAX but the flight into LAX was ultimately delayed by 60 minutes. I spoke to a gate agent at SFO and she gave me a "backup" flight ...
14
votes
4answers
9k views

Lufthansa denied boarding after coming from another delayed Lufthansa flight for 5 minutes

Travelling from place A to B with Lufthansa with intermediate stop in Frankfurt (F). We started on time from A. Expected wait time in F, 1.5 hours. The flight from A to F was bumpy and the pilot chose ...
12
votes
4answers
3k views

Find what caused a current big flight delay?

I happened to be looking at a flight from yesterday (as writing) which was drastically delayed... https://flightaware.com/live/flight/UAL48 (choose "Sept 2") Now, on the many excellent flight info ...
10
votes
1answer
388 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
10
votes
5answers
8k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
10
votes
1answer
1k views

Does EU 261/2004 compensation apply if delayed by the border check?

This came up in Athens airport 1-hour connection at normal walking speed and I must admit I do not know the answer. So we have a flight coming from outside Schengen and has a very tight connection to ...
9
votes
1answer
863 views

Airline rebooked me on another flight

I had a flight with a tight connection from Swiss via Zurich and I was checked in waiting for the flight. Then my first flight got delayed. I received an email soon saying that Swiss rebooked on a ...
9
votes
2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
8
votes
3answers
362 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
6
votes
1answer
335 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
6
votes
1answer
4k views

During a SNCF strike, how can I check what trains will run without going to the station?

It seems there's currently a national SNCF strike on at the moment, and I'm trying to work out if it'll affect my journey later. The people I booked my TGV tickets with advised me to check infolignes....
4
votes
1answer
264 views

Schengen visa extension due to flight cancellation [duplicate]

I have a Schengen visa valid for 30 days with 14 days stay. This was as per itinerary planned by me. In my return trip I will be traveling from Frankfurt to Bangalore via Paris. Suddenly my ...
4
votes
1answer
96 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
1
vote
1answer
2k views

Does Finnair pay compensation when bags are delayed?

On a recent Finnair flight from Germany to Tampere, Finnland, my checked in baggage was delayed. It arrived the same night but by that time I had already spent money on clothes and toiletries (approx. ...