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Questions tagged [damaged-luggage]

Questions about luggage including hand luggage damaged by airlines or other handlers, or just broken bags and suitcases generally.

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Broken baggage form

One of my baggage wheel was broken during a trip between GVA Geneva and LAS Las Vegas some days ago. One of its four wheels was ripped of and there was a hole in the hard-case. My flight was a two-...
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1answer
1k views

Refund for damaged luggage

After a flight with Easyjet (EDR-MXP), my suitcase was damaged, but since I had to catch the last bus available (it was midnight), I did not file a complaint at the airport. Instead, I filed the ...
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2answers
344 views

Emirates damage claim reply with Montreal Convention 1999 excuse

My family flew from Mumbai to Houston with Emirates. When they arrived in Houston, 2 bags missed 2 wheels out of 4, and I was not able to pull them and had to lift and put them in my car trunk. I ...
3
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1answer
207 views

An airline company asked another passenger to open my bag and threw away something

2 weeks ago, I took a domestic flight from Ulaanbaatar with Hunnu Airlines. During the checking-in of my luggage, they made a mistake and marked it as belonging to the passenger beside me. When we ...
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1answer
109 views

Damaged luggage compensation

We used Emirates for our travel and the airline delayed the luggage (delivered the next day at our residence) but delivered it in a severely damaged condition. They are offering compensation which is ...
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1answer
172 views

Is baggage wrap a waste of money? [closed]

My checked bag(s) have been opened on every flight from/to USA and on some others. So I would think plastic wrap would be a waste of money. Especially if it increases the probability of inspection ("...
6
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1answer
164 views

DHL damaged luggage, requests exact spare part price, but I can't find spare parts for the brand. What can I do?

I needed to travel inside of Germany, with large amount of luggage. Since DB only allows amount of luggage which one person can handle, I sent the rest of it using DHL luggage service. It so ...
9
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3answers
7k views

Can a (slightly) damaged suitcase be used as checked luggage?

I have a suitcase which was damaged on a previous flight, the top handle was ripped off. There is no "structural damage", the handle base is still there. Will I have issues when checking in the case ...
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1answer
419 views

Damaged Luggage on Vueling Flight, how can I proceed?

I flight to Italy last Friday and my (Primicia/Branded) luggage was damaged, it costs around 180EUR (R$600). So I walked immediately to Vueling desk and opened a complain, they give me a report and ...
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3answers
984 views

Is the possibility of a cabin sized trolley bag being damaged when checked in high?

I have with me a cabin sized trolley bag which will contain some razors, knifes, scissors, chocolates and some dresses. So obviously I cannot take these with me as cabin luggage on Lufthansa as per ...
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0answers
51 views

Luggage damage - It's been 3 months and I haven't heard anything! [closed]

My suitcase and most of it's contents were broken and battered in a recent flight, I filed this with the airline (Air China for those wondering..) but have yet to receive any official response. I've ...
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3answers
660 views

Claiming for Damage Baggage by US TSA

Travelling from Jamaica to France, my friend locked her suitcase. Upon her arrival back in France she discovered her suitcase was destroyed. The TSA had not only opened it, but ripped the zipper off ...
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3answers
2k views

Are airlines not liable for damages and losses to the contents of luggage?

When picking up my bag from baggage claim at SXF, I realized that it's upside down. The ID sticker was on the bottom, and inside it was a mess. At home, I found one item broken, a marmalade glass: ...
13
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3answers
4k views

Can checked baggage on airplanes ever get wet?

I'm considering sending some pieces of checked baggage being cardboard boxes rather than suitcases (on an international flight). Is there a real chance my boxes might get wet? Assume heavy rain both ...
10
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1answer
2k views

The screen on my laptop I checked in has stopped working. Could I claim something? [closed]

The touch screen on my new laptop has stopped working after I checked it in at Baltimore, MD. I was travelling with British Airways. Can I claim any compensation?
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2answers
6k views

Can a rip on a suitcase be repaired with iron-on patches?

While packing, I noticed a small tear (around 5cm) on the side of my suitcase. It's only in the outer lining, but I'm worried it could grow during (mis)handling. Getting a new one at this point would ...
12
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2answers
41k views

How to protect glass and ceramic items for air travel?

I have got some glass stuff that I need to transport, and it seems that the only way to go is by plane. How well does it need to be wrapped? Is the chance that it will survive at least 90%? (The ...
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1answer
282 views

Appropiate way to safely transportate heavy laptop during flight? [duplicate]

I flew a long range flight carrying my laptop, a quite heavy one, inside a neoprene briefcase on the passenger cabin. The recommendation by the aircrew is to place them in the compartments above or ...
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2answers
3k views

Airline broke my bag but require a receipt to compensate from authorized company

I flew from Istanbul to JFK with Turkish airline a week ago and my bag came out missing a handle. I quickly went to the counter to claim the damage. The airline gave me an email for me to send all the ...
22
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5answers
8k views

How to dispose of a broken suitcase at an airport?

Recently I had to catch a flight from New Delhi to Frankfurt. On arriving at the airport, I realized that my suitcase was broken at the bottom near the wheels. Probably due to its rough handling ...
11
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3answers
18k views

Are customs liable if they break something doing their job?

I watched a reality show on the Australian border controle where they destroyed an object in a mail package and found drugs. The destruction wasn't really subtle, you couldn't use the object ...
19
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3answers
49k views

How do I prevent damage to electronic devices at airport security?

I have travelled with a laptop before with no problems (not recently), but for an upcoming trip I will, for the first time, be carrying a smartphone and a Kindle (not the Fire but the older e-ink type)...
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2answers
1k views

What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...