Questions tagged [damaged-luggage]
Questions about luggage including hand luggage damaged by airlines or other handlers, or just broken bags and suitcases generally.
9
votes
1answer
205 views
What happens if a bag accidentally opens while being loaded on a plane?
Imagine that my bag is not well closed or simply old, and breaks and spills its contents while being loaded on or off the plane (or a container).
What do they do with it? Do they pick everything up ...
0
votes
1answer
78 views
Broken baggage form
One of my baggage wheel was broken during a trip between GVA Geneva and LAS Las Vegas some days ago. One of its four wheels was ripped of and there was a hole in the hard-case.
My flight was a two-...
2
votes
1answer
2k views
Refund for damaged luggage
After a flight with Easyjet (EDR-MXP), my suitcase was damaged, but since I had to catch the last bus available (it was midnight), I did not file a complaint at the airport. Instead, I filed the ...
2
votes
2answers
363 views
Emirates damage claim reply with Montreal Convention 1999 excuse
My family flew from Mumbai to Houston with Emirates. When they arrived in Houston, 2 bags missed 2 wheels out of 4, and I was not able to pull them and had to lift and put them in my car trunk. I ...
3
votes
1answer
208 views
An airline company asked another passenger to open my bag and threw away something
2 weeks ago, I took a domestic flight from Ulaanbaatar with Hunnu Airlines. During the checking-in of my luggage, they made a mistake and marked it as belonging to the passenger beside me.
When we ...
0
votes
1answer
114 views
Damaged luggage compensation
We used Emirates for our travel and the airline delayed the luggage (delivered the next day at our residence) but delivered it in a severely damaged condition.
They are offering compensation which is ...
1
vote
1answer
174 views
Is baggage wrap a waste of money? [closed]
My checked bag(s) have been opened on every flight from/to USA and on some others. So I would think plastic wrap would be a waste of money. Especially if it increases the probability of inspection ("...
6
votes
1answer
166 views
DHL damaged luggage, requests exact spare part price, but I can't find spare parts for the brand. What can I do?
I needed to travel inside of Germany, with large amount of luggage. Since DB only allows amount of luggage which one person can handle, I sent the rest of it using DHL luggage service.
It so ...
9
votes
3answers
8k views
Can a (slightly) damaged suitcase be used as checked luggage?
I have a suitcase which was damaged on a previous flight, the top handle was ripped off. There is no "structural damage", the handle base is still there.
Will I have issues when checking in the case ...
5
votes
1answer
467 views
Damaged Luggage on Vueling Flight, how can I proceed?
I flight to Italy last Friday and my (Primicia/Branded) luggage was damaged, it costs around 180EUR (R$600). So I walked immediately to Vueling desk and opened a complain, they give me a report and ...
9
votes
3answers
991 views
Is the possibility of a cabin sized trolley bag being damaged when checked in high?
I have with me a cabin sized trolley bag which will contain some razors, knifes, scissors, chocolates and some dresses. So obviously I cannot take these with me as cabin luggage on Lufthansa as per ...
1
vote
0answers
51 views
Luggage damage - It's been 3 months and I haven't heard anything! [closed]
My suitcase and most of it's contents were broken and battered in a recent flight, I filed this with the airline (Air China for those wondering..) but have yet to receive any official response. I've ...
4
votes
3answers
715 views
Claiming for Damage Baggage by US TSA
Travelling from Jamaica to France, my friend locked her suitcase. Upon her arrival back in France she discovered her suitcase was destroyed. The TSA had not only opened it, but ripped the zipper off ...
10
votes
3answers
2k views
Are airlines not liable for damages and losses to the contents of luggage?
When picking up my bag from baggage claim at SXF, I realized that it's upside down. The ID sticker was on the bottom, and inside it was a mess. At home, I found one item broken, a marmalade glass:
...
13
votes
3answers
4k views
Can checked baggage on airplanes ever get wet?
I'm considering sending some pieces of checked baggage being cardboard boxes rather than suitcases (on an international flight). Is there a real chance my boxes might get wet? Assume heavy rain both ...
10
votes
1answer
2k views
The screen on my laptop I checked in has stopped working. Could I claim something? [closed]
The touch screen on my new laptop has stopped working after I checked it in at Baltimore, MD. I was travelling with British Airways.
Can I claim any compensation?
8
votes
2answers
6k views
Can a rip on a suitcase be repaired with iron-on patches?
While packing, I noticed a small tear (around 5cm) on the side of my suitcase. It's only in the outer lining, but I'm worried it could grow during (mis)handling. Getting a new one at this point would ...
12
votes
2answers
42k views
How to protect glass and ceramic items for air travel?
I have got some glass stuff that I need to transport, and it seems that the only way to go is by plane. How well does it need to be wrapped? Is the chance that it will survive at least 90%? (The ...
0
votes
1answer
284 views
Appropiate way to safely transportate heavy laptop during flight? [duplicate]
I flew a long range flight carrying my laptop, a quite heavy one, inside a neoprene briefcase on the passenger cabin. The recommendation by the aircrew is to place them in the compartments above or ...
7
votes
2answers
3k views
Airline broke my bag but require a receipt to compensate from authorized company
I flew from Istanbul to JFK with Turkish airline a week ago and my bag came out missing a handle. I quickly went to the counter to claim the damage. The airline gave me an email for me to send all the ...
22
votes
5answers
8k views
How to dispose of a broken suitcase at an airport?
Recently I had to catch a flight from New Delhi to Frankfurt. On arriving at the airport, I realized that my suitcase was broken at the bottom near the wheels. Probably due to its rough handling ...
11
votes
3answers
19k views
Are customs liable if they break something doing their job?
I watched a reality show on the Australian border controle where they destroyed an object in a mail package and found drugs. The destruction wasn't really subtle, you couldn't use the object ...
19
votes
3answers
50k views
How do I prevent damage to electronic devices at airport security?
I have travelled with a laptop before with no problems (not recently), but for an upcoming trip I will, for the first time, be carrying a smartphone and a Kindle (not the Fire but the older e-ink type)...
10
votes
2answers
1k views
What is more effective seeking luggage damage compensation from the aiport or airline?
We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
