Questions tagged [compensation]
Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.
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Compensation for an EU flight
Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
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International Iberia flight cancelled due to technical issue: what are my rights?
I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
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Can I be compensated for a rescheduled Air India flight? [duplicate]
My flight FRA-DEL AI0120 was cancelled after boarding and rescheduled for the next day. I was given a transit hotel to stay in, but I lost a day. Do I get compensation for this delay?
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Flight delay compensation with multiple leg journey
In the British Airways incident last week I traveled with a stop at Heathrow, and (unsurprisingly) the second flight was delayed with more than 3 hours. The second flight itself was under 1500km, the ...
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EC261 claim for multiple cancellations and downgrade?
The EC261 regulations seem clear enough to me when you have a single-segment journey and your flight is delayed or cancelled.
However, while returning home with British Airways going BOM->LHR->ABZ, I ...
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Canceled + rebooked flight 10 days in advance from Europe to US - does EU compensation apply?
The EU regulations on Air passenger rights describe when you are entitled to compensation for delay:
If your flight is delayed at departure, you have the right to assistance, to reimbursement and a ...
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Airline asking for power of attourney before paying compensation
My partner and I (both based in the UK) were delayed on a recent flight to Spain with Iberia airline. After a lot of back and forth communication between my partner and Iberia, they have agreed to ...
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Claiming EC261 compensation in another member state
I had a delayed connecting flight Poland-Germany-Switzerland, for which I'd like to claim compensation based on ec261. I contacted the airline (eurowings) to no avail. I'd like to push the claim ...
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What is the probability of "true" lost baggage (never returned to owner)?
In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation.
According to the post here, the probability of the baggage being lost ...
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Does the EU flight delay compensation apply to connecting flights as well?
There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
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Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?
I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
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Codeshare flight by non-EU airline. Am I able to claim delay compensation?
I was on a codeshare flight from Mexico City to Barcelona with a layover in Paris. The flight from Mexico City to Paris was operated by Aeroméxico and the flight from Paris to Barcelona was operated ...
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Booking website failed to tell me of schedule change. Can I claim compensation?
I booked a flight for my sister and her kids to come visit me in San Jose, CA from Winnipeg, Canada. I booked the tickets on Air Canada via BookIt.com, with a layover in Vancouver (there are no direct ...
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Guaranteed time for an airline to provide luggage
When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays over 2 hours and minimum connecting time ...
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TSA broke a lock for which they have a master key. How can I claim compensation?
My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
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Are we entitled to flight compensation? [closed]
We arrived at Marseilles airport ready to check in and bag drop on our way to Rome. The women at the information desk for Vueling said there was no flight today and it was changed to yesterday, we had ...
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Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?
Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter:
Irrespective of a passenger's visa requirements, all ...
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Refund for a 36 hour delay from Air India [closed]
We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
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Airbnb housing gone electrifyingly bad
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
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Airlines refused Missed Flight Cover 10 minutes after departure
Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way:
arrived at the airport 2-3 hours before the departure (scheduled at 22:...
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Did I opt out of compensation by accepting meal vouchers?
Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
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EU airlines, late for connection flight due to lines on passport control
Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate.
Now I need to buy a new ticket and thinking about the same route. Is ...
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Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?
Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
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Eurostar delay compensation for journeys with connections
Following on from my query on getting French domestic train connections rebooked after a Eurostar boarding delay, and inspired by a comment on that question, I'm now pondering delay compensation.
The ...
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Checked baggage damaged
My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed getting to passengers. I don't believe I ...
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For flight delay should we claim against booking airline or operating airline?
We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airlines and delayed by 5.5 hours.
Should ...
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When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?
When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
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Can I get compensation for an early flight?
I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward ...
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Rights regarding airline schedule change
12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
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Is it possible to get an airline to compensate lost incidental costs?
We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight.
The morning of the flight everything was marked on time ...
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Missed a connection due to delayed baggage
I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
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Third party issued a wrong ticket
I had booked a ticket last month from JFK to TRV in Kuwait Airlines for 9th December.
Since there was a rescheduling done by the airlines, they gave me an alternate flight on 8th with no additional ...
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Compensation for denied boarding due to baggage delay
Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
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What is an effective means for complaining to an airline and having my complaint properly addressed?
A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
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UK Rail Replacement Bus delay - can you still claim Delay Repay?
In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
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Am I able to gain compensation from Air India after a day's worth of delays? (UK Citizen)
I was travelling from Kolkata to Delhi and the flight was delayed by an hour or so. I then arrived at Delhi airport and upon arrival I was told that my connecting flight to Birmingham, UK had already ...
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In the UK, what rights do you have if a hotel is overbooked?
Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't ...
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Should I be compensated by Air India for demoting me from business to economy from London to Delhi?
Air India duty manager at Heathrow demoted me from business class to economy from London to Delhi. He said my seat was broken but it turns out another seat was broken and my seat was given to someone ...
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Air India delayed by 5 hours [duplicate]
Can you please let me know whether I can claim anything as my flight got delayed by 5 hours in New Delhi by Air India. My transit supposed to be 5 hours and top of this they announced that my flight ...
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Unfulfilled car rental reservation
I am not quite sure if this is the right SE site to post this. If not, I'd be grateful if you could direct me to a more suitable one.
A few weeks ago, I traveled to Bulgaria for a short vacation. I ...
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Flight Crew Timed Out after Diversion in USA - entitled to voucher?
Frontier flight FFT424 DEN->ATL was redirected to TYS (Knoxville) due to weather at ATL. After refueling in TYS and pushing back, the flight crew was running out of legal flight time for the day and ...
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Compensation for cancelled flight - comparable means of transportation
I have bought a ticket from Czech Airlines from Athens to Prague. My flight was cancelled about three weeks before its due departure.
The Airline offered to give the money for the tickets back or to ...
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Flight booked in the UK delayed 24 hours in the US
My British Airways Houston-London (Heathrow) flight has been "delayed" 24 hours.
I have 2 questions:
What rights to compensation or rebooking do I have, since this was a flight booked in the UK ...
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ITALY: Missed the train due to wrong information provided by the seller
me and my wife are travelling from Munich to Venice. Having bought tickets directly from Trenitalia with Smart tariff (www.trenitalia.it), and seeing that the train Euro Night 463 is to depart at 23:...
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If a carry-on luggage is placed in the baggage hold, is the passenger entitled to some compensation?
Sometimes flight attendants force passengers to put their carry-on luggage in the baggage hold, in case there is no more space in the cabin. In that situation, is the passenger entitled to some ...
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Flight rescheduled, what are my options?
A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015.
Yesterday, I received an email saying "your reservation has been updated, click on ...
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Which airline companies never overbook their flights?
Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers show up, they deal fairly with it?
I had ...
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Compensation for flight change made by the airline
I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money.
This flight was going to take 19h40, and now ...
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How much can I claim in damages for a missed connection, on an EU airline flying through the EU?
On a flight from Asia to the US on British Airways recently, I missed the connection in London. The first flight was delayed because of mechanical reasons. London was chaotic and British Airways was ...
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Tube delay on a cross-London rail transfer, who to claim compensation from?
This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
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