Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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1answer
417 views

Am I able to gain compensation from Air India after a day's worth of delays? (UK Citizen)

I was travelling from Kolkata to Delhi and the flight was delayed by an hour or so. I then arrived at Delhi airport and upon arrival I was told that my connecting flight to Birmingham, UK had already ...
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1answer
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In the UK, what rights do you have if a hotel is overbooked?

Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't ...
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1answer
548 views

Should I be compensated by Air India for demoting me from business to economy from London to Delhi?

Air India duty manager at Heathrow demoted me from business class to economy from London to Delhi. He said my seat was broken but it turns out another seat was broken and my seat was given to someone ...
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Air India delayed by 5 hours [duplicate]

Can you please let me know whether I can claim anything as my flight got delayed by 5 hours in New Delhi by Air India. My transit supposed to be 5 hours and top of this they announced that my flight ...
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2answers
202 views

Unfulfilled car rental reservation

I am not quite sure if this is the right SE site to post this. If not, I'd be grateful if you could direct me to a more suitable one. A few weeks ago, I traveled to Bulgaria for a short vacation. I ...
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1answer
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Flight Crew Timed Out after Diversion in USA - entitled to voucher?

Frontier flight FFT424 DEN->ATL was redirected to TYS (Knoxville) due to weather at ATL. After refueling in TYS and pushing back, the flight crew was running out of legal flight time for the day and ...
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1answer
558 views

Compensation for cancelled flight - comparable means of transportation

I have bought a ticket from Czech Airlines from Athens to Prague. My flight was cancelled about three weeks before its due departure. The Airline offered to give the money for the tickets back or to ...
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2answers
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Flight booked in the UK delayed 24 hours in the US

My British Airways Houston-London (Heathrow) flight has been "delayed" 24 hours. I have 2 questions: What rights to compensation or rebooking do I have, since this was a flight booked in the UK ...
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1answer
343 views

ITALY: Missed the train due to wrong information provided by the seller

me and my wife are travelling from Munich to Venice. Having bought tickets directly from Trenitalia with Smart tariff (www.trenitalia.it), and seeing that the train Euro Night 463 is to depart at 23:...
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1answer
194 views

If a carry-on luggage is placed in the baggage hold, is the passenger entitled to some compensation?

Sometimes flight attendants force passengers to put their carry-on luggage in the baggage hold, in case there is no more space in the cabin. In that situation, is the passenger entitled to some ...
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Flight rescheduled, what are my options?

A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015. Yesterday, I received an email saying "your reservation has been updated, click on ...
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Which airline companies never overbook their flights?

Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers show up, they deal fairly with it? I had ...
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1answer
289 views

Compensation for flight change made by the airline

I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money. This flight was going to take 19h40, and now ...
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1answer
323 views

How much can I claim in damages for a missed connection, on an EU airline flying through the EU?

On a flight from Asia to the US on British Airways recently, I missed the connection in London. The first flight was delayed because of mechanical reasons. London was chaotic and British Airways was ...
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1answer
398 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
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Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
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1answer
679 views

Claim for Lost and then found baggage

I am in a tricky situation. In an emergency flight, a middle-eastern airline lost my one baggage. After 21 days as their policy- they asked me to submit the documents to claim it. They were supposed ...
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3answers
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Airline compensation for failure to check visa eligibility?

Asking from Australia and about Malaysian Airlines specifically: How good a case is it to seek compensation for flights if the airline failed to check documentation correctly and let us board in the ...
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3answers
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Claiming compensation for late service of Eurotunnel

Yesterday I was coming back from France using the Euro Tunnel, and they had substantial delays of about 90 minutes. Hence the question: when is it possible to claim any compensation from them for the ...
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1answer
4k views

Compensation for baggage delay (China Eastern, international flight)

I flew from Japan to Singapore. Between there was a transit in Shanghai, where my check-in bag somehow got lost. But eventually, 6 days and 10 hours after I got to Singapore, the bag was delivered to ...
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2answers
133 views

What's the typical response time for a SNCF Réclamation en Ligne claim?

Earlier this week I got caught out by the SNCF strikes when my train was cancelled, and ended up with an unexpected night in Paris. I've had a chat with my (expensive but fairly generous) travel ...
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1answer
322 views

Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?

Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an ...
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1answer
544 views

Are companies offering to obtain the EU delay compensation for you, effective?

Last year I had a flight with a Portuguese company which was delayed for one and a half day. At first they provided proper accommodation and I was willing to give them the benefit of the doubt. The ...
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1answer
425 views

Eligible to get compensation on rebooked EU flight itinerary?

Last week I was to fly from LAX to AMS on United. Due to weather, the itinerary was cancelled 5 hours in advance and United rebooked me on an itinerary departing 3 days later. I believe that via EU ...
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Will airlines compensate me if my entertainment system is not working?

In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
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2answers
843 views

Airline compensation for non-specific delays with a US carrier

One of my cousin had to travel to Asia because of some emergency situation. I paid a huge price for the earliest available flight, but the airline (United) dropped him at the destination 12 hours late....
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4answers
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Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?

I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
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1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
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1answer
123 views

Do CountryLink offer compensation for long delays?

In Europe, most train operators offer some sort of compensation refund in the event of large delays. The amount offered and the minimum delay vary between country and operator, but generally a delay ...
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5answers
9k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
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1answer
4k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
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2answers
1k views

What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
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Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...