Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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17
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3answers
632 views

How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?

A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...
5
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2answers
102 views

Does the EU keep statistics on complaints against airlines for not paying out the delayed flight compensations?

Let's say I have a flight delayed and would like to apply for delayed flight compensation based on EU rules. Is there any way to verify in advance (based on facts rather than hearsay) if a given ...
3
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1answer
456 views

Standby ticket is cancelled on Lufthansa. Is there a compensation?

I'm blocked in Frankfurt due to weather conditions. I missed my connecting flight due to delays. They put me on a waiting list and I waited for 5 hours in the airport. After there was a 1-hour delay. ...
4
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1answer
253 views

Flight delay compensation in Europe?

My wife and I traveled with Wizz Air last month from Keflavik (IS) to Budapest (HU) and our flight was delayed for 4.5 hours. We are indian nationals with residency in Hungary. Are we eligible for ...
3
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1answer
81 views

Which contract of carriage applies to a flight ticketed by one airline but operated by another?

I had a flight ticketed by Air Canada but operated by United that was delayed 12 hours for mechanical reasons (i.e., their fault). United gives something like $600 dollars compensation for delayed ...
6
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1answer
278 views

EC261 compensation when passenger resigned from delayed flight

EC261 guarantees passengers the right to abandon journey if the expected delay is bigger than 5 hours. The court decisions interpret EC261 that a delay of at least 3h (depending on the distance) is a ...
1
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1answer
261 views

Am I entitled to a compensation for this delayed flight with United Airline?

Introduction Recently, I flew from Vancouver BC (YVR) to Santiago Chile (SCL). Due to hurricane Harvey, I've been rerouted and arrived at Santiago, Chile 25 hours later than expected. I asked at YVR ...
2
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0answers
123 views

Historic flight info from 2013 [duplicate]

Where can I find historic flight info about past delays? I was flying with Air France flight from Paris to Tampa (through New York) on 13 November 2013. My flight was delayed either in Paris or in New ...
2
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1answer
301 views

Hotel room was problematic - what's a typical compensation?

I recently stayed at a hotel in Munich for six days. For three of these days, I couldn't connect to the Internet (they had this problem with their system where you'd get disconnected about 30 seconds ...
11
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1answer
1k views

China Southern Airlines notified flight changed to next day, am I entitled to anything?

On August 3rd (less than a month ago), I booked tickets for my wife and I to go to Thailand for a couple of weeks with China Southern Airlines. Our itinerary for the relevant leg: CZ658 Mon 27 ...
26
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2answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
1
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0answers
52 views

Conditions for EC261 compensation [duplicate]

The condition to receive flight compensation via EC261 are: the person has: a confirmed reservation on the flight, and arrived in time for check-in as indicated on the ticket or communication from ...
8
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1answer
760 views

Who is responsible for the check-in queues?

Few days ago I had a reservation for a flight in Switzerland with luggage and a departure time 2pm. When I checked in online I saw that the flight is delayed around an hour. When I arrived at the ...
5
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1answer
350 views

Compensation for missed connection within EU?

I had a journey booked with Air France from France to China. It included two legs: one by train to CDG (operated by SNCF), and one by plane from CDG to China. Both had Air France flight numbers and ...
5
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1answer
2k views

How long do I have to wait to receive a compensation from Turkish Airlines?

On Monday, 17/07/2017 I was flying from Tbilisi (TBS) to London (LHR) via Istanbul (IST). The transfer in Istanbul was 1:30 - more than enough in my experience, as I've flown this particular ...
1
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1answer
295 views

Flight time changed without notification - compensation?

I have a flight booked today at 6:50 and received an email yesterday asking me to check in for 7:55. The flight number is the same but the flight time apparently was changed. The only trace of my ...
6
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1answer
673 views

In the EU, what rights do you have if your rental car agency fails to deliver?

Several times in the past few years, I have made a confirmed, paid booking for a rental car, and turned up at the appointed pick-up time only to be told that no cars are available. The rental agency ...
2
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1answer
159 views

Compensation for an EU flight

Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
4
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2answers
238 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
3
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1answer
921 views

Can I be compensated for a rescheduled Air India flight? [duplicate]

My flight FRA-DEL AI0120 was cancelled after boarding and rescheduled for the next day. I was given a transit hotel to stay in, but I lost a day. Do I get compensation for this delay?
2
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1answer
576 views

Flight delay compensation with multiple leg journey

In the British Airways incident last week I traveled with a stop at Heathrow, and (unsurprisingly) the second flight was delayed with more than 3 hours. The second flight itself was under 1500km, the ...
3
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1answer
296 views

EC261 claim for multiple cancellations and downgrade?

The EC261 regulations seem clear enough to me when you have a single-segment journey and your flight is delayed or cancelled. However, while returning home with British Airways going BOM->LHR->ABZ, I ...
3
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1answer
524 views

Canceled + rebooked flight 10 days in advance from Europe to US - does EU compensation apply?

The EU regulations on Air passenger rights describe when you are entitled to compensation for delay: If your flight is delayed at departure, you have the right to assistance, to reimbursement and a ...
6
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1answer
2k views

Airline asking for power of attourney before paying compensation

My partner and I (both based in the UK) were delayed on a recent flight to Spain with Iberia airline. After a lot of back and forth communication between my partner and Iberia, they have agreed to ...
2
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1answer
94 views

Claiming EC261 compensation in another member state

I had a delayed connecting flight Poland-Germany-Switzerland, for which I'd like to claim compensation based on ec261. I contacted the airline (eurowings) to no avail. I'd like to push the claim ...
35
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2answers
5k views

What is the probability of “true” lost baggage (never returned to owner)?

In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation. According to the post here, the probability of the baggage being lost ...
8
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1answer
375 views

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
25
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1answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
5
votes
1answer
350 views

Codeshare flight by non-EU airline. Am I able to claim delay compensation?

I was on a codeshare flight from Mexico City to Barcelona with a layover in Paris. The flight from Mexico City to Paris was operated by Aeroméxico and the flight from Paris to Barcelona was operated ...
6
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2answers
297 views

Booking website failed to tell me of schedule change. Can I claim compensation?

I booked a flight for my sister and her kids to come visit me in San Jose, CA from Winnipeg, Canada. I booked the tickets on Air Canada via BookIt.com, with a layover in Vancouver (there are no direct ...
14
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2answers
769 views

Guaranteed time for an airline to provide luggage

When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays over 2 hours and minimum connecting time ...
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6answers
26k views

TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
3
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1answer
211 views

Are we entitled to flight compensation? [closed]

We arrived at Marseilles airport ready to check in and bag drop on our way to Rome. The women at the information desk for Vueling said there was no flight today and it was changed to yesterday, we had ...
13
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3answers
10k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
4
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1answer
4k views

Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
43
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1answer
7k views

Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
14
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2answers
6k views

Airlines refused Missed Flight Cover 10 minutes after departure

Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way: arrived at the airport 2-3 hours before the departure (scheduled at 22:...
95
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1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
9
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1answer
1k views

EU airlines, late for connection flight due to lines on passport control

Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate. Now I need to buy a new ticket and thinking about the same route. Is ...
13
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1answer
2k views

Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?

Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
4
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1answer
607 views

Eurostar delay compensation for journeys with connections

Following on from my query on getting French domestic train connections rebooked after a Eurostar boarding delay, and inspired by a comment on that question, I'm now pondering delay compensation. The ...
3
votes
1answer
428 views

Checked baggage damaged

My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed getting to passengers. I don't believe I ...
4
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1answer
296 views

For flight delay should we claim against booking airline or operating airline?

We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airlines and delayed by 5.5 hours. Should ...
9
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2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
9
votes
2answers
611 views

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward ...
10
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2answers
2k views

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
7
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2answers
227 views

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of the flight everything was marked on time ...
7
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4answers
1k views

Missed a connection due to delayed baggage

I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
1
vote
1answer
287 views

Third party issued a wrong ticket

I had booked a ticket last month from JFK to TRV in Kuwait Airlines for 9th December. Since there was a rescheduling done by the airlines, they gave me an alternate flight on 8th with no additional ...
7
votes
1answer
1k views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...