Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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1answer
293 views

Hotel room was problematic - what's a typical compensation?

I recently stayed at a hotel in Munich for six days. For three of these days, I couldn't connect to the Internet (they had this problem with their system where you'd get disconnected about 30 seconds ...
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1answer
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China Southern Airlines notified flight changed to next day, am I entitled to anything?

On August 3rd (less than a month ago), I booked tickets for my wife and I to go to Thailand for a couple of weeks with China Southern Airlines. Our itinerary for the relevant leg: CZ658 Mon 27 ...
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2answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
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Conditions for EC261 compensation [duplicate]

The condition to receive flight compensation via EC261 are: the person has: a confirmed reservation on the flight, and arrived in time for check-in as indicated on the ticket or communication from ...
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1answer
661 views

Who is responsible for the check-in queues?

Few days ago I had a reservation for a flight in Switzerland with luggage and a departure time 2pm. When I checked in online I saw that the flight is delayed around an hour. When I arrived at the ...
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1answer
337 views

Compensation for missed connection within EU?

I had a journey booked with Air France from France to China. It included two legs: one by train to CDG (operated by SNCF), and one by plane from CDG to China. Both had Air France flight numbers and ...
5
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1answer
2k views

How long do I have to wait to receive a compensation from Turkish Airlines?

On Monday, 17/07/2017 I was flying from Tbilisi (TBS) to London (LHR) via Istanbul (IST). The transfer in Istanbul was 1:30 - more than enough in my experience, as I've flown this particular ...
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1answer
279 views

Flight time changed without notification - compensation?

I have a flight booked today at 6:50 and received an email yesterday asking me to check in for 7:55. The flight number is the same but the flight time apparently was changed. The only trace of my ...
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1answer
630 views

In the EU, what rights do you have if your rental car agency fails to deliver?

Several times in the past few years, I have made a confirmed, paid booking for a rental car, and turned up at the appointed pick-up time only to be told that no cars are available. The rental agency ...
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1answer
156 views

Compensation for an EU flight

Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
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2answers
169 views

International fight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
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1answer
884 views

Can I be compensated for a rescheduled Air India flight? [duplicate]

My flight FRA-DEL AI0120 was cancelled after boarding and rescheduled for the next day. I was given a transit hotel to stay in, but I lost a day. Do I get compensation for this delay?
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1answer
544 views

Flight delay compensation with multiple leg journey

In the British Airways incident last week I traveled with a stop at Heathrow, and (unsurprisingly) the second flight was delayed with more than 3 hours. The second flight itself was under 1500km, the ...
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1answer
278 views

EC261 claim for multiple cancellations and downgrade?

The EC261 regulations seem clear enough to me when you have a single-segment journey and your flight is delayed or cancelled. However, while returning home with British Airways going BOM->LHR->ABZ, I ...
3
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1answer
508 views

Canceled + rebooked flight 10 days in advance from Europe to US - does EU compensation apply?

The EU regulations on Air passenger rights describe when you are entitled to compensation for delay: If your flight is delayed at departure, you have the right to assistance, to reimbursement and a ...
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1answer
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Airline asking for power of attourney before paying compensation

My partner and I (both based in the UK) were delayed on a recent flight to Spain with Iberia airline. After a lot of back and forth communication between my partner and Iberia, they have agreed to ...
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1answer
94 views

Claiming EC261 compensation in another member state

I had a delayed connecting flight Poland-Germany-Switzerland, for which I'd like to claim compensation based on ec261. I contacted the airline (eurowings) to no avail. I'd like to push the claim ...
8
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1answer
371 views

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
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1answer
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Am I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
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1answer
340 views

Codeshare flight by non-EU airline. Am I able to claim delay compensation?

I was on a codeshare flight from Mexico City to Barcelona with a layover in Paris. The flight from Mexico City to Paris was operated by Aeroméxico and the flight from Paris to Barcelona was operated ...
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2answers
292 views

Booking website failed to tell me of schedule change. Can I claim compensation?

I booked a flight for my sister and her kids to come visit me in San Jose, CA from Winnipeg, Canada. I booked the tickets on Air Canada via BookIt.com, with a layover in Vancouver (there are no direct ...
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2answers
752 views

Guaranteed time for an airline to provide luggage

When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays over 2 hours and minimum connecting time ...
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TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
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1answer
210 views

Are we entitled to flight compensation? [closed]

We arrived at Marseilles airport ready to check in and bag drop on our way to Rome. The women at the information desk for Vueling said there was no flight today and it was changed to yesterday, we had ...
13
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3answers
9k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
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1answer
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Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
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1answer
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Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
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2answers
6k views

Airlines refused Missed Flight Cover 10 minutes after departure

Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way: arrived at the airport 2-3 hours before the departure (scheduled at 22:...
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1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
9
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1answer
975 views

EU airlines, late for connection flight due to lines on passport control

Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate. Now I need to buy a new ticket and thinking about the same route. Is ...
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1answer
2k views

Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?

Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
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1answer
559 views

Eurostar delay compensation for journeys with connections

Following on from my query on getting French domestic train connections rebooked after a Eurostar boarding delay, and inspired by a comment on that question, I'm now pondering delay compensation. The ...
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1answer
418 views

Checked baggage damaged

My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed getting to passengers. I don't believe I ...
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1answer
294 views

For flight delay should we claim against booking airline or operating airline?

We booked a long-distance return flight with Lufthansa on their website, consisting of six flight segments in total, two of which were operated by Austrian Airlines and delayed by 5.5 hours. Should ...
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2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
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2answers
521 views

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward ...
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2answers
2k views

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
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2answers
224 views

Is it possible to get an airline to compensate lost incidental costs?

We originally booked a flight with an overnight stop. We also booked a hotel in advance which was refundable until the day before our flight. The morning of the flight everything was marked on time ...
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4answers
1k views

Missed a connection due to delayed baggage

I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
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1answer
287 views

Third party issued a wrong ticket

I had booked a ticket last month from JFK to TRV in Kuwait Airlines for 9th December. Since there was a rescheduling done by the airlines, they gave me an alternate flight on 8th with no additional ...
7
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1answer
995 views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
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3answers
1k views

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
12
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1answer
5k views

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
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1answer
412 views

Am I able to gain compensation from Air India after a day's worth of delays? (UK Citizen)

I was travelling from Kolkata to Delhi and the flight was delayed by an hour or so. I then arrived at Delhi airport and upon arrival I was told that my connecting flight to Birmingham, UK had already ...
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1answer
2k views

In the UK, what rights do you have if a hotel is overbooked?

Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't ...
10
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1answer
526 views

Should I be compensated by Air India for demoting me from business to economy from London to Delhi?

Air India duty manager at Heathrow demoted me from business class to economy from London to Delhi. He said my seat was broken but it turns out another seat was broken and my seat was given to someone ...
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0answers
59 views

Air India delayed by 5 hours [duplicate]

Can you please let me know whether I can claim anything as my flight got delayed by 5 hours in New Delhi by Air India. My transit supposed to be 5 hours and top of this they announced that my flight ...
7
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2answers
200 views

Unfulfilled car rental reservation

I am not quite sure if this is the right SE site to post this. If not, I'd be grateful if you could direct me to a more suitable one. A few weeks ago, I traveled to Bulgaria for a short vacation. I ...
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1answer
1k views

Flight Crew Timed Out after Diversion in USA - entitled to voucher?

Frontier flight FFT424 DEN->ATL was redirected to TYS (Knoxville) due to weather at ATL. After refueling in TYS and pushing back, the flight crew was running out of legal flight time for the day and ...
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1answer
529 views

Compensation for cancelled flight - comparable means of transportation

I have bought a ticket from Czech Airlines from Athens to Prague. My flight was cancelled about three weeks before its due departure. The Airline offered to give the money for the tickets back or to ...