Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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6
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1answer
390 views

Overbooking: compensation for a lost hotel night?

I and my girlfriend were booked on the Wizz Air flight from BUD to MLA. At the gate, I was denied boarding due to overbooking. My girlfriend refused to fly alone and we went to the airline counter ...
3
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1answer
342 views

How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?

Today I've received the following email from Air France in regards to my request for compensation under EU flight delay rules: We are really sorry to learn our flight AF379 delay on 15th August ...
18
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2answers
3k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
42
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4answers
10k views

Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ...
11
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2answers
825 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
6
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1answer
185 views

My flight from Venice to NYC was delayed 7 hours at the stopover in Kiev. Am I eligible for compensation?

I booked a flight from Venice to NYC on Ukraine International Airlines. 9 days before I left, UIA notified me that they changed the time of the flight from Kiev to NYC to leave 5 hours later than ...
14
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1answer
505 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
6
votes
1answer
333 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
1
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1answer
190 views

International flight missed because of delay in national flight - Compensation options?

We wanted to take the following two flights on the same day. Had the national flight been on time, we would have arrived at the airport 3 hours and 15 minutes early. However, we missed the ...
4
votes
2answers
162 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
7
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1answer
150 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
5
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1answer
79 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
2
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1answer
235 views

Airline caused missed international flight. What are my options?

I recently took an international flight booked through United from the US to the EU and back (with a connecting flight both ways) and on the way back they lost our ticket/reservation and we missed our ...
6
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0answers
392 views

Missed my flight because I didn't get e-mail with boarding pass [closed]

This must be the weirdest "missed the flight" situation ever. We were four, traveling from Alicante to Keflavik. I checked in online with the app and got "you are now checked-in" and allocated seats ...
1
vote
1answer
113 views

How can I prove that a flight was delayed by more than 4 hours? [duplicate]

My grandma is trying to request compensation under Regulation (EC) No 261/2004 from Air Transat, as her flight from England landed 4 hours past the scheduled arrival time in Canada. She recorded the ...
4
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1answer
156 views

True lost luggage - airline haggle over compensation

Few months ago, Air Botswana lost one of my luggage pieces. I have followed their terms, allowed 21 days to search for it, submitted the forms with details and list of items. They took their time ...
4
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2answers
800 views

Flight compensation due to a delay in the second leg only

What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
4
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1answer
122 views

Destination airport switched, 7 days before arrival. Am I allowed compensation ? (EU)

I had a flight on TUI from Morocco to Paris Roissy planned. 7 days before the flight, the company changed the airport of destination to Paris Orly, and we had to pay for a taxi home. In this ...
11
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2answers
2k views

Compensation in the EU after technical problem after take off

In the EU, if you board a plane, it takes off on time, but has to fly back to the same airport due to technical issues, do you get a new ticket, a refund, some compensation, a night at a hotel? After ...
3
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1answer
1k views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
2
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1answer
283 views

Long delays on TGV trip to Paris. Compensation from SNCF is less than expected. Should I appeal?

I had a lousy weekend trip from Stuttgart to Paris back in February. The train was initially delayed and then cancelled. An official told us to take the train to Mannheim and then to Paris. We arrived ...
13
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6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
1
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0answers
148 views

What caused the delay of DL49 AMS-JFK 08-08-2017? [closed]

On 8-8-2017, DL49 was delayed, causing me to miss my connection at JFK and arriving 6 hours late at final destination. According to KLM, the delay was due to late arrival of the aircraft due to ...
7
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2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
4
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1answer
137 views

Flight compensation

I am querying whether I am entitled to compensation for a flight delay. My British Airways flight on 01 March 2018 (London Heathrow to Washington Dulles) was cancelled. I was originally due to arrive ...
4
votes
1answer
158 views

Which delayed luggage compensation is mandatory in the EU?

I was flying from Germany to Turkey with AtlasGlobal, with a transfer in Serbia. My luggage unfortunately stayed in Serbia. Because of late departure they had short time to transfer the luggage. I ...
10
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2answers
671 views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
5
votes
1answer
309 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
3
votes
3answers
298 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
3
votes
1answer
478 views

Refund for Flight Cancellation - SATA

Many months ago, SATA (now known as Azores Airlines) canceled a flight from the Azores to Boston on which my wife and I had confirmed passage. EU regulations are clear that under the circumstances ...
10
votes
2answers
630 views

Compensation denied because airlines are blaming each other

I booked a ticket on international route with multiple stops (Stockholm-Brussels-Abu Dhabi-Mumbai). Stockholm to Brussels was with Brussels Airlines and the rest of the trip was with Etihad, but on a ...
4
votes
2answers
4k views

EasyJet ignoring EC261 compensation claim—what recourse do I have?

I submitted an EC261 compensation claim to EasyJet. They responded in a few days, saying that they need to verify the reason why the flight was cancelled, which may take up to two weeks. Three weeks ...
3
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1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
17
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3answers
580 views

How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?

A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...
5
votes
2answers
98 views

Does the EU keep statistics on complaints against airlines for not paying out the delayed flight compensations?

Let's say I have a flight delayed and would like to apply for delayed flight compensation based on EU rules. Is there any way to verify in advance (based on facts rather than hearsay) if a given ...
3
votes
1answer
431 views

Standby ticket is cancelled on Lufthansa. Is there a compensation?

I'm blocked in Frankfurt due to weather conditions. I missed my connecting flight due to delays. They put me on a waiting list and I waited for 5 hours in the airport. After there was a 1-hour delay. ...
4
votes
1answer
232 views

Flight delay compensation in Europe?

My wife and I traveled with Wizz Air last month from Keflavik (IS) to Budapest (HU) and our flight was delayed for 4.5 hours. We are indian nationals with residency in Hungary. Are we eligible for ...
3
votes
1answer
77 views

Which contract of carriage applies to a flight ticketed by one airline but operated by another?

I had a flight ticketed by Air Canada but operated by United that was delayed 12 hours for mechanical reasons (i.e., their fault). United gives something like $600 dollars compensation for delayed ...
6
votes
1answer
249 views

EC261 compensation when passenger resigned from delayed flight

EC261 guarantees passengers the right to abandon journey if the expected delay is bigger than 5 hours. The court decisions interpret EC261 that a delay of at least 3h (depending on the distance) is a ...
1
vote
1answer
250 views

Am I entitled to a compensation for this delayed flight with United Airline?

Introduction Recently, I flew from Vancouver BC (YVR) to Santiago Chile (SCL). Due to hurricane Harvey, I've been rerouted and arrived at Santiago, Chile 25 hours later than expected. I asked at YVR ...
2
votes
0answers
116 views

Historic flight info from 2013 [duplicate]

Where can I find historic flight info about past delays? I was flying with Air France flight from Paris to Tampa (through New York) on 13 November 2013. My flight was delayed either in Paris or in New ...
2
votes
1answer
279 views

Hotel room was problematic - what's a typical compensation?

I recently stayed at a hotel in Munich for six days. For three of these days, I couldn't connect to the Internet (they had this problem with their system where you'd get disconnected about 30 seconds ...
11
votes
1answer
1k views

China Southern Airlines notified flight changed to next day, am I entitled to anything?

On August 3rd (less than a month ago), I booked tickets for my wife and I to go to Thailand for a couple of weeks with China Southern Airlines. Our itinerary for the relevant leg: CZ658 Mon 27 ...
26
votes
2answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
1
vote
0answers
52 views

Conditions for EC261 compensation [duplicate]

The condition to receive flight compensation via EC261 are: the person has: a confirmed reservation on the flight, and arrived in time for check-in as indicated on the ticket or communication from ...
8
votes
1answer
628 views

Who is responsible for the check-in queues?

Few days ago I had a reservation for a flight in Switzerland with luggage and a departure time 2pm. When I checked in online I saw that the flight is delayed around an hour. When I arrived at the ...
5
votes
1answer
328 views

Compensation for missed connection within EU?

I had a journey booked with Air France from France to China. It included two legs: one by train to CDG (operated by SNCF), and one by plane from CDG to China. Both had Air France flight numbers and ...
5
votes
1answer
2k views

How long do I have to wait to receive a compensation from Turkish Airlines?

On Monday, 17/07/2017 I was flying from Tbilisi (TBS) to London (LHR) via Istanbul (IST). The transfer in Istanbul was 1:30 - more than enough in my experience, as I've flown this particular ...
1
vote
1answer
275 views

Flight time changed without notification - compensation?

I have a flight booked today at 6:50 and received an email yesterday asking me to check in for 7:55. The flight number is the same but the flight time apparently was changed. The only trace of my ...
6
votes
1answer
608 views

In the EU, what rights do you have if your rental car agency fails to deliver?

Several times in the past few years, I have made a confirmed, paid booking for a rental car, and turned up at the appointed pick-up time only to be told that no cars are available. The rental agency ...