Questions tagged [compensation]
Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.
268
questions
4
votes
0
answers
303
views
Re-routing and assistance rights for delayed Interrail/Eurail passengers
tl;dr: EU regulation 1371/2007 describes in articles 16 to 18 train passengers' rights to reimbursment, re-routing, compensation and assistance in case of train delays and cancellations. Are these ...
- 54.7k
0
votes
2
answers
419
views
How can I ask for compensation for Lufthansa delay in refunding me?
I cancelled my Lufthansa flight more than six month ago. They told me that I will be refund in at most 3 months. Now it is more than 6 months and I am not yet refunded. Can I sue Lufthansa for that? ...
- 223
4
votes
1
answer
447
views
Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight
I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May.
My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed ...
6
votes
1
answer
341
views
Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)
A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
- 163
7
votes
2
answers
685
views
Is British Airways's reason for rejecting EC261 compensation legitimate?
On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
- 75.8k
1
vote
1
answer
128
views
Compensation in the EU after a delayed flight - In what time frame should compensation be issues?
Recently I had a long delay on a flight. As per the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 , this entitles me to compensation by the airline.
...
3
votes
2
answers
2k
views
Refund from Delta for canceled trip
I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
- 47
2
votes
1
answer
239
views
Why was UAL 2013 cancelled Sept 12th 2021?
My flight for today, UAL (United Air Lines) 2013 from Chicago O'Hare (ORD) to Miami (MIA), has been cancelled. Why?
I have not been rebooked until tomorrow AM. Am I entitled to any compensation?
35
votes
4
answers
10k
views
What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely
(Tried asking this on aviation because it concerns FAA rules and was closed
https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
- 851
20
votes
2
answers
5k
views
Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?
On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli.
However, the ...
- 686
5
votes
1
answer
820
views
Denied boarding by Ryan Air even though my passport is visa-free to the destination
In the check in counter at Ciampino airport in Rome, I was denied boarding, as the Ryanair staff kept asking me to show an Irish visa. But, Malaysian passport holders actually do not need a visa to go ...
- 71
6
votes
4
answers
2k
views
US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA
I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boarding and entry to the US.
This time my ...
- 79
3
votes
2
answers
810
views
How long can it rightfully take for an airline to reply to a EC261 claim?
I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months.
Is the company ...
- 619
5
votes
1
answer
285
views
EC 261 refund: marketing vs operating carrier
Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
- 93.9k
1
vote
1
answer
297
views
EC 261/2004 Flight Delay Compensation (Reduction of 50%)
My British Airways flight (Lon-Del) was delayed by 3 hours and 50 minutes. I missed another connection (booked on a different PNR) and had to bear ticket costs myself and also arrived at my ...
- 2,181
2
votes
0
answers
56
views
Compensation for Hotel or Travel Package
Are there platforms similar to www.flightright.de that provide support to get compensation for hotel or travel package bookings in case of issues?
I am aware of some websites but they just redirect ...
- 2,181
4
votes
1
answer
578
views
Outbound leg cancelled – Can I get a partial refund?
I have a trip booked in November with the
outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg,
and the
return on Lufthansa from Nuremberg via Frankfurt to Zurich.
I have been ...
- 2,313
19
votes
1
answer
2k
views
EU passenger rights for change in departure time announced on short notice
A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
- 333
2
votes
1
answer
266
views
Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?
I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
5
votes
2
answers
387
views
Is Eurowings's EC261 compensation refusal accurate?
Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily.
My immediate view is that such a ...
- 75.8k
3
votes
1
answer
1k
views
COVID-19 canceled flight (AirAsia in Malaysia), refund request rejected?
I booked two domestic Malaysian flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline ...
user60808
11
votes
1
answer
526
views
Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?
Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced.
As I was re-routed and ...
- 75.8k
4
votes
1
answer
597
views
Ec261 compensation : European Flight of less than 3000km, delayed by 9 hours. Is compensation limited to €400?
My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby ...
- 41
4
votes
1
answer
394
views
What agency in Serbia enforces passenger compensation rights?
Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promised in writing and over the phone to pay ...
- 1,967
31
votes
4
answers
8k
views
If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?
If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
- 53.7k
0
votes
2
answers
190
views
On 15th March, could I have crossed the border from Germany-France and France-Spain?
on 14th March I had a ticket for Frankfurt-Barcelona with FLiXBUS, where the departure time would have been around 3pm and I would have arrived in Barcelona on the 15th March around 9pm. Now, I got a ...
user108957
0
votes
0
answers
171
views
Who is responsible for onward travel after being denied entry to a country? [duplicate]
I was booked with Qatar Airlines from Muscat to Bangkok, via Doha. When checking in at Muscat Qatar ground staff checked my documentation for my flight to Bangkok. I had the ‘fit to fly medical’, ...
5
votes
2
answers
390
views
Air Serbia reneged on an offer of compensation, citing Covid-19. Is this OK?
Someone I know booked a return flight on Air Serbia from Vienna to Podgorica (Montenegro) via Belgrade, departing on 6 March 2020 and returning on 14 March 2020. On 10 March 2020, Air Serbia ...
- 1,967
6
votes
1
answer
1k
views
Air France cancellation policy seems to violate EU261
Air France states that for COVID-19 related cancellations:
"... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
- 93.9k
14
votes
1
answer
794
views
What are my EC261 rights during the COVID-19 pandemic?
I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
- 950
1
vote
1
answer
196
views
Can airport handling agents pay out EC261 to a bank account immediately?
I'm booked on a flight departing from am airport where, IME, the relevant handling agent is incompetent with document control (I had to ask an airline's docs unit to send them advance notice of their ...
anon
3
votes
1
answer
2k
views
Ryanair have cancelled an outward flight. Can I claim the cost of the return flight? [closed]
Ryanair have cancelled an outward flight. Can I claim the cost of the return flight from them?
- 31
1
vote
1
answer
148
views
Cancellation of one flight of my journey
I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The ...
- 13
1
vote
1
answer
158
views
Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?
On last Monday, 2020-02-10 I had a bokking for the following flights:
SK1045 Kiruna 13:50 - Stockholm 15:30
LH2419 Stockholm 18:30 - Munich 20:40
(Apparently) Due to bad weather caused by storm ...
- 135
9
votes
1
answer
618
views
Is it my fault if I miss a United Airlines flight because they're short on staff and cannot check me in for 2 hours?
To make a long story short I had an international flight this morning (Toronto -> Newark -> Caribbean). I had no checked bags so I arrived 2 hours before the flight. The kiosks could not complete the ...
- 91
0
votes
1
answer
122
views
Compensation for baggage delay (Air Mauritius)
I flew back from Mauritius to London last week and they left behind ALL 4 baggage.
We got 2 back after 2 days and the last 2 yesterday. On top of the delay, the content was wet.
Can I claim any ...
- 311
2
votes
1
answer
142
views
Flight cancelled due to strikes
I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back.
The problem is that I have ...
- 121
4
votes
1
answer
388
views
EC261 compensation for a delay between 3 and 4 hours
I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
- 37.4k
5
votes
1
answer
238
views
Baggage delayed/lost for more than 21 days - how high is the reimbursement?
I flew with SAS within europe (destination was OSL) and had a connecting flight to Asia with another airline (different bookings).
On my SAS flight my checked baggage was delayed and didn't make it ...
- 365
11
votes
2
answers
595
views
Is EC 261/2004 in addition to other expenses, or does it cover them?
This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
After I complained to the The Norwegian Travel Complaint ...
- 14.8k
5
votes
0
answers
113
views
Compensation for a Missed Connection Flight
I had missed my connecting flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of an hour approximately on my first flight from London (LHR) to Warsaw. As a result, I had to wait three hours in ...
- 331
0
votes
0
answers
40
views
Eu 261 query on multi flight ticket during BA pilots strike
We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September.
...
- 1
2
votes
1
answer
235
views
What to do after a claim for compensation is rejected
I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
- 29
16
votes
2
answers
515
views
Airport worker at UK airport caused us to miss our flight
This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34.
Travelling with a baby we decided to take the lift instead of an ...
- 163
3
votes
2
answers
2k
views
Compensation from hotel
The hotel charged me twice on my credit card. But said that it is denied. In fact it is paid. I showed them the message that I received on my cell phone. Still I was denied check in. This causes ...
5
votes
1
answer
312
views
How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?
EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation:
(12) The trouble and inconvenience to ...
- 82k
7
votes
1
answer
322
views
What is the EU 261/2004 appeals process when an airline denies claim?
When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
- 939
4
votes
1
answer
237
views
Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?
So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
- 41
120
votes
8
answers
21k
views
Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004.
Their reasoning for why ...
- 14.8k
32
votes
2
answers
6k
views
EU compensation - fire alarm at the Flight Crew's hotel
I was on-board an afternoon flight from the EU, into the United States earlier last month.
This flight was delayed by about 3 hours, 30 minutes.
As this flight was delayed for over 3 hours, ...
- 1,146