Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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106
votes
8answers
18k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
93
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1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
81
votes
3answers
14k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
51
votes
6answers
24k views

TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
43
votes
1answer
7k views

Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
42
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4answers
10k views

Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ...
31
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
26
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2answers
4k views

Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
25
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1answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
21
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1answer
2k views

In the UK, what rights do you have if a hotel is overbooked?

Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't ...
20
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3answers
4k views

Which airline companies never overbook their flights?

Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers show up, they deal fairly with it? I had ...
19
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4answers
5k views

Flight departed from the gate 5 min before scheduled departure time. Refund options

This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time. On our way from ...
18
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4answers
2k views

Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?

I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
18
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2answers
3k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
17
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3answers
15k views

Will airlines compensate me if my entertainment system is not working?

In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
17
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3answers
609 views

How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?

A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...
16
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3answers
2k views

Does EU compensation apply to flights where the departure airport closes check-in counters during protests?

(Fortunately I am not among the affected passengers) There are protests being held in Hong Kong International Airport right now. In response, The Airport Authority closed all check-in counters before ...
16
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2answers
307 views

Flight to a different airport from the one booked

I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, ...
16
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1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
16
votes
1answer
358 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
16
votes
1answer
4k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
15
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3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
15
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3answers
1k views

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
15
votes
1answer
259 views

Airport worker at UK airport caused us to miss our flight

This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34. Travelling with a baby we decided to take the lift instead of an ...
14
votes
2answers
6k views

Airlines refused Missed Flight Cover 10 minutes after departure

Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way: arrived at the airport 2-3 hours before the departure (scheduled at 22:...
14
votes
2answers
752 views

Guaranteed time for an airline to provide luggage

When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays over 2 hours and minimum connecting time ...
14
votes
1answer
513 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
13
votes
6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
13
votes
3answers
9k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
13
votes
1answer
2k views

Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?

Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
12
votes
1answer
340 views

ITALY: Missed the train due to wrong information provided by the seller

me and my wife are travelling from Munich to Venice. Having bought tickets directly from Trenitalia with Smart tariff (www.trenitalia.it), and seeing that the train Euro Night 463 is to depart at 23:...
12
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1answer
5k views

UK Rail Replacement Bus delay - can you still claim Delay Repay?

In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
11
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2answers
2k views

Compensation in the EU after technical problem after take off

In the EU, if you board a plane, it takes off on time, but has to fly back to the same airport due to technical issues, do you get a new ticket, a refund, some compensation, a night at a hotel? After ...
11
votes
2answers
829 views

Extraordinary circumstances, missed connections and overnight stays

My flight is delayed by severe lightning storms in southern Europe and it looks like I will miss my connecting flight in London, and possibly my last possible connection of the night home. If BA ...
11
votes
3answers
30k views

Claiming compensation for late service of Eurotunnel

Yesterday I was coming back from France using the Euro Tunnel, and they had substantial delays of about 90 minutes. Hence the question: when is it possible to claim any compensation from them for the ...
11
votes
1answer
1k views

China Southern Airlines notified flight changed to next day, am I entitled to anything?

On August 3rd (less than a month ago), I booked tickets for my wife and I to go to Thailand for a couple of weeks with China Southern Airlines. Our itinerary for the relevant leg: CZ658 Mon 27 ...
10
votes
5answers
8k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
10
votes
4answers
13k views

Flight rescheduled, what are my options?

A few weeks ago, I booked a flight with Transavia going back from Prague to Paris on the Wednesday 10th June 2015. Yesterday, I received an email saying "your reservation has been updated, click on ...
10
votes
2answers
1k views

What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
10
votes
1answer
526 views

Should I be compensated by Air India for demoting me from business to economy from London to Delhi?

Air India duty manager at Heathrow demoted me from business class to economy from London to Delhi. He said my seat was broken but it turns out another seat was broken and my seat was given to someone ...
10
votes
2answers
692 views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
10
votes
1answer
390 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
10
votes
2answers
2k views

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
10
votes
1answer
449 views

Are companies offering to obtain the EU delay compensation for you, effective?

Last year I had a flight with a Portuguese company which was delayed for one and a half day. At first they provided proper accommodation and I was willing to give them the benefit of the doubt. The ...
10
votes
2answers
639 views

Compensation denied because airlines are blaming each other

I booked a ticket on international route with multiple stops (Stockholm-Brussels-Abu Dhabi-Mumbai). Stockholm to Brussels was with Brussels Airlines and the rest of the trip was with Etihad, but on a ...
9
votes
2answers
18k views

Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...
9
votes
2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
9
votes
1answer
974 views

EU airlines, late for connection flight due to lines on passport control

Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate. Now I need to buy a new ticket and thinking about the same route. Is ...
8
votes
1answer
845 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
8
votes
3answers
377 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...