Questions tagged [compensation]
Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.
269
questions
120
votes
8
answers
21k
views
Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004.
Their reasoning for why ...
- 14.8k
98
votes
1
answer
10k
views
Did I opt out of compensation by accepting meal vouchers?
Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
- 1,602
83
votes
3
answers
16k
views
Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme)
I checked in to the flight, and made my boarding pass signed ...
- 1,481
52
votes
6
answers
33k
views
TSA broke a lock for which they have a master key. How can I claim compensation?
My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
- 491
45
votes
4
answers
12k
views
Who compensates my UK train ticket when the train in the ticket didn't exist?
Last Saturday there were major construction works on the rail network in London. Euston station was closed.
I had to travel from Glasgow to the south of London. I had originally booked a return ...
- 4,805
42
votes
1
answer
8k
views
Airbnb housing gone electrifyingly bad
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
- 6,656
36
votes
2
answers
7k
views
What is the probability of "true" lost baggage (never returned to owner)?
In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation.
According to the post here, the probability of the baggage being lost ...
- 14.8k
35
votes
4
answers
10k
views
What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely
(Tried asking this on aviation because it concerns FAA rules and was closed
https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-...
- 851
32
votes
2
answers
6k
views
EU compensation - fire alarm at the Flight Crew's hotel
I was on-board an afternoon flight from the EU, into the United States earlier last month.
This flight was delayed by about 3 hours, 30 minutes.
As this flight was delayed for over 3 hours, ...
- 1,146
31
votes
4
answers
8k
views
If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?
If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
- 54.3k
27
votes
1
answer
3k
views
Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?
I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
- 403
26
votes
2
answers
4k
views
Delayed flight compensation, offered vouchers - surely this is wrong?
I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only ...
- 261
24
votes
1
answer
3k
views
Bus failed to pick us up; must the operator refund our taxi fare?
I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other ...
- 1,967
21
votes
2
answers
6k
views
What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?
I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
- 3,934
21
votes
3
answers
5k
views
Which airline companies never overbook their flights?
Is there a reliable list of airway companies that overbook flights? And, is there any shorter list of companies that do overbook, but when too many passengers show up, they deal fairly with it?
I had ...
- 211
21
votes
1
answer
3k
views
In the UK, what rights do you have if a hotel is overbooked?
Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't ...
- 62.5k
20
votes
4
answers
3k
views
Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?
I just got bumped from a flight between Manchester and Stuttgart because an 'attendant was taken ill' and only 94 passengers were allowed to board for security reasons. About 30 passengers were given ...
- 1,080
20
votes
2
answers
5k
views
Can I get a refund from Thameslink for a flight I missed because of their train's delay? How?
On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli.
However, the ...
- 726
19
votes
4
answers
7k
views
Flight departed from the gate 5 min before scheduled departure time. Refund options
This was Alaska Airlines flight from SJC to LAX. We ran later than we usually do on our way to flights and so we ended up reaching the gate 2 min before the scheduled departure time.
On our way from ...
- 749
19
votes
2
answers
5k
views
Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?
BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to:
Rain causing an electrical issue with a door;
An object being left behind the aircraft, preventing its ...
- 191
19
votes
1
answer
2k
views
EU passenger rights for change in departure time announced on short notice
A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final ...
- 333
18
votes
1
answer
2k
views
Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?
Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
17
votes
3
answers
1k
views
What is an effective means for complaining to an airline and having my complaint properly addressed?
A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
- 2,199
17
votes
2
answers
454
views
Flight to a different airport from the one booked
I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, ...
- 14.3k
17
votes
2
answers
905
views
Airline lies about reasons for technical problems to avoid compensation
Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later.
...
- 173
17
votes
3
answers
823
views
How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?
A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...
- 75.9k
16
votes
3
answers
7k
views
How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?
I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
- 417
16
votes
3
answers
2k
views
Does EU compensation apply to flights where the departure airport closes check-in counters during protests?
(Fortunately I am not among the affected passengers)
There are protests being held in Hong Kong International Airport right now. In response, The Airport Authority closed all check-in counters before ...
- 535
16
votes
3
answers
24k
views
Will airlines compensate me if my entertainment system is not working?
In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
- 96.5k
16
votes
1
answer
5k
views
How do I get compensation for messed-up flights?
Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
- 1,503
16
votes
2
answers
515
views
Airport worker at UK airport caused us to miss our flight
This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34.
Travelling with a baby we decided to take the lift instead of an ...
- 163
15
votes
2
answers
6k
views
What can I do if a flight delay makes me miss the transfer from the airport?
My friend was travelling from Italy to Belgium, and her flight was delayed by 2h25. Since the flight was late in the evening, the delay made her miss the bus from the airport to her final destination, ...
- 263
15
votes
4
answers
3k
views
Compensation for train journey rerouting due to track-work (Sweden–Germany)?
I have an overnight train journey Stockholm–Hamburg, in about 10 days from now, booked through SJ (Swedish railways). I was just notified that due to track works, the train will terminate not at ...
- 703
15
votes
2
answers
7k
views
Airlines refused Missed Flight Cover 10 minutes after departure
Recently with my 2 friends we've missed the flight from Rome (to another EU city) right at the gate in the following stupid way:
arrived at the airport 2-3 hours before the departure (scheduled at 22:...
- 1,578
15
votes
5
answers
11k
views
For a UK rail delay, which train company do you claim compensation from?
For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
- 62.5k
15
votes
1
answer
3k
views
Am I entitled to two compensations?
I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
- 335
15
votes
1
answer
683
views
Are companies offering to obtain the EU delay compensation for you, effective?
Last year I had a flight with a Portuguese company which was delayed for one and a half day. At first they provided proper accommodation and I was willing to give them the benefit of the doubt. The ...
user141
14
votes
1
answer
3k
views
Which airline is liable for compensation in case of missed connection?
TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from?
I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
- 305
14
votes
1
answer
794
views
What are my EC261 rights during the COVID-19 pandemic?
I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
- 950
14
votes
1
answer
704
views
Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?
I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
- 10.1k
13
votes
6
answers
6k
views
Remedies when bus company makes me miss a flight [closed]
I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time.
If I didn't arrange bus transport well in advance, what legal remedies would I have ...
- 9,336
13
votes
3
answers
11k
views
Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?
Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter:
Irrespective of a passenger's visa requirements, all ...
- 82.1k
13
votes
2
answers
786
views
Guaranteed time for an airline to provide luggage
When travelling by plane, especially in Europe, there are a couple of guarantees regarding time of the transport, e.g. EC261 regulating compensation for delays over 2 hours and minimum connecting time ...
- 564
13
votes
1
answer
3k
views
Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?
Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
- 82.1k
12
votes
2
answers
5k
views
Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?
I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
- 336
12
votes
2
answers
3k
views
Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay
I would like some help/advice for the situation I am in.
Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
- 271
12
votes
3
answers
33k
views
Claiming compensation for late service of Eurotunnel
Yesterday I was coming back from France using the Euro Tunnel, and they had substantial delays of about 90 minutes. Hence the question: when is it possible to claim any compensation from them for the ...
- 16.5k
12
votes
1
answer
404
views
ITALY: Missed the train due to wrong information provided by the seller
me and my wife are travelling from Munich to Venice. Having bought tickets directly from Trenitalia with Smart tariff (www.trenitalia.it), and seeing that the train Euro Night 463 is to depart at 23:...
- 223
12
votes
1
answer
9k
views
UK Rail Replacement Bus delay - can you still claim Delay Repay?
In the UK, for most delays, if your train is late enough you're entitled to some compensation. The exact rules vary by Train Operating Company (TOC), just to keep things fun... But most now use the "...
- 62.5k
11
votes
2
answers
2k
views
Compensation in the EU after technical problem after take off
In the EU, if you board a plane, it takes off on time, but has to fly back to the same airport due to technical issues, do you get a new ticket, a refund, some compensation, a night at a hotel?
After ...
- 111