Skip to main content

Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

Filter by
Sorted by
Tagged with
33 votes
5 answers
8k views

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
Franck Dernoncourt's user avatar
6 votes
1 answer
2k views

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
Hilmar's user avatar
  • 103k
36 votes
2 answers
8k views

What is the probability of "true" lost baggage (never returned to owner)?

In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation. According to the post here, the probability of the baggage being lost ...
Blaszard's user avatar
  • 14.8k
18 votes
1 answer
2k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
Karolina Dedinaite's user avatar
8 votes
3 answers
18k views

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
user87166's user avatar
  • 355
4 votes
1 answer
436 views

How long does it take for Delta to process EU261 compensation requests?

My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
JonathanReez's user avatar
  • 82.9k
122 votes
8 answers
21k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
Fiksdal's user avatar
  • 15.1k
83 votes
3 answers
16k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
Pecheneg's user avatar
  • 1,481
13 votes
3 answers
11k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
JonathanReez's user avatar
  • 82.9k
98 votes
1 answer
10k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
EMotion's user avatar
  • 1,602
52 votes
6 answers
35k views

TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
Jane M's user avatar
  • 491
42 votes
1 answer
8k views

Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
gsamaras's user avatar
  • 6,716
21 votes
2 answers
6k views

What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?

I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
Kyralessa's user avatar
  • 3,965
16 votes
1 answer
5k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
Monica Cellio's user avatar
16 votes
3 answers
30k views

Will airlines compensate me if my entertainment system is not working?

In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
Nean Der Thal's user avatar
16 votes
3 answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
Aditya's user avatar
  • 417
15 votes
5 answers
11k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
Gagravarr's user avatar
  • 62.8k
14 votes
1 answer
799 views

What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
Kina's user avatar
  • 950
14 votes
1 answer
3k views

Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?

Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
JonathanReez's user avatar
  • 82.9k
13 votes
6 answers
7k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
WGroleau's user avatar
  • 9,582
7 votes
1 answer
979 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
BVilla's user avatar
  • 73
7 votes
4 answers
2k views

Missed a connection due to delayed baggage

I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
dawez's user avatar
  • 173
7 votes
1 answer
405 views

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
JonathanReez's user avatar
  • 82.9k
4 votes
3 answers
2k views

Airline compensation for failure to check visa eligibility?

Asking from Australia and about Malaysian Airlines specifically: How good a case is it to seek compensation for flights if the airline failed to check documentation correctly and let us board in the ...
icym88's user avatar
  • 41
3 votes
1 answer
185 views

Compensation for an EU flight

Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
Anita Haghighi's user avatar
2 votes
1 answer
262 views

Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight travels to the EU/EFTA and is operated by an EU/EFTA airline However, in ...
Crazydre's user avatar
  • 77.4k
32 votes
2 answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
Paddez's user avatar
  • 1,146
27 votes
1 answer
3k views

Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
lev's user avatar
  • 403
10 votes
2 answers
2k views

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
LNM's user avatar
  • 101
10 votes
1 answer
561 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
Gagravarr's user avatar
  • 62.8k
10 votes
2 answers
2k views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
Sarah Armstrong's user avatar
10 votes
2 answers
1k views

What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
OliverS's user avatar
  • 202
10 votes
2 answers
3k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
gerrit's user avatar
  • 57k
9 votes
3 answers
2k views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
skoca's user avatar
  • 93
8 votes
2 answers
19k views

Compensation for delayed baggage on international United flight

My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...
avernet's user avatar
  • 453
8 votes
1 answer
1k views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
vasanto's user avatar
  • 81
8 votes
1 answer
904 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
Dexter's user avatar
  • 666
7 votes
2 answers
680 views

How exactly is the delay time calculated for the purposes of EU air travel compensation?

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time. But how exactly is the ...
JonathanReez's user avatar
  • 82.9k
6 votes
1 answer
621 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
sudo rm -rf slash's user avatar
6 votes
1 answer
335 views

Compensation for flight change made by the airline

I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money. This flight was going to take 19h40, and now ...
Roberto's user avatar
  • 2,164
5 votes
1 answer
497 views

Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight

I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May. My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed ...
SickOfBullsh1t's user avatar
5 votes
1 answer
106 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
Viacheslav Voroshilov's user avatar
5 votes
1 answer
375 views

How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
JonathanReez's user avatar
  • 82.9k
5 votes
1 answer
585 views

Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?

Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via ...
Franck Dernoncourt's user avatar
4 votes
1 answer
408 views

What agency in Serbia enforces passenger compensation rights?

Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promised in writing and over the phone to pay ...
Psychonaut's user avatar
  • 2,077
4 votes
1 answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
JakubJ's user avatar
  • 345
4 votes
2 answers
290 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
solalito's user avatar
  • 427
4 votes
1 answer
580 views

Can airlines claim back denied boarding compensation+expenses from handling agents?

I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
Crazydre's user avatar
  • 77.4k
3 votes
2 answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
user9870949's user avatar
3 votes
1 answer
342 views

Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?

Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an ...
Gagravarr's user avatar
  • 62.8k