Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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8
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3answers
18k views

Does Air India provide any compensation for delayed flights?

A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min. The last delay occurred 5 minutes before the departure ...
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3answers
9k views

Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?

Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter: Irrespective of a passenger's visa requirements, all ...
81
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3answers
14k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
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6answers
24k views

TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
16
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1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
43
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1answer
7k views

Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
13
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6answers
5k views

Remedies when bus company makes me miss a flight [closed]

I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time. If I didn't arrange bus transport well in advance, what legal remedies would I have ...
7
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1answer
175 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
17
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3answers
15k views

Will airlines compensate me if my entertainment system is not working?

In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
16
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1answer
4k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
15
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3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
8
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1answer
371 views

Does the EU flight delay compensation apply to connecting flights as well?

There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
7
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4answers
1k views

Missed a connection due to delayed baggage

I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
4
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3answers
2k views

Airline compensation for failure to check visa eligibility?

Asking from Australia and about Malaysian Airlines specifically: How good a case is it to seek compensation for flights if the airline failed to check documentation correctly and let us board in the ...
2
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1answer
156 views

Compensation for an EU flight

Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
106
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8answers
18k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
93
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1answer
9k views

Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
13
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1answer
2k views

Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?

Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
8
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1answer
846 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
31
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2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
10
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2answers
1k views

What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
7
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1answer
995 views

Compensation for denied boarding due to baggage delay

Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
5
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1answer
322 views

Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?

Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via ...
10
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2answers
694 views

easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
10
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1answer
391 views

Tube delay on a cross-London rail transfer, who to claim compensation from?

This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
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2answers
2k views

Rights regarding airline schedule change

12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
10
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5answers
8k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
9
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2answers
1k views

When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?

When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
8
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3answers
378 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
6
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1answer
337 views

First leg of connection delayed. Can I claim compensation?

My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
5
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2answers
172 views

How exactly is the delay time calculated for the purposes of EU air travel compensation?

According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time. But how exactly is the ...
5
votes
1answer
284 views

Compensation for flight change made by the airline

I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money. This flight was going to take 19h40, and now ...
4
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1answer
116 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
3
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1answer
322 views

Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?

Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an ...
3
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1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...