Questions tagged [compensation]
Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.
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If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?
If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
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Air France cancellation policy seems to violate EU261
Air France states that for COVID-19 related cancellations:
"... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
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What is the probability of "true" lost baggage (never returned to owner)?
In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation.
According to the post here, the probability of the baggage being lost ...
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Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?
Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
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Does Air India provide any compensation for delayed flights?
A flight I was flying on 24th December was delayed in 3 steps, initially 1 hour, then an additional 55 min followed by an additional 15 min.
The last delay occurred 5 minutes before the departure ...
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Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft
My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004.
Their reasoning for why ...
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Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme)
I checked in to the flight, and made my boarding pass signed ...
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Can I skip Ryanair's separate visa check for non-EU citizens as per the EU air passenger rights regulation?
Ryanair (and several other low-cost carriers) require that non-EU/EEA citizens present their passport for a visa check at the luggage counter:
Irrespective of a passenger's visa requirements, all ...
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How long does it take for Delta to process EU261 compensation requests?
My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
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Did I opt out of compensation by accepting meal vouchers?
Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, ...
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TSA broke a lock for which they have a master key. How can I claim compensation?
My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
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Airbnb housing gone electrifyingly bad
I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "...
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What kinds of compensation can I get from Deutsche Bahn for canceled and late trains?
I recently traveled from the Basel area to Stuttgart for a weekend. I had round-trip tickets including (paid) bicycle reservations. At our first station change, we found that our EC train was ...
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How do I get compensation for messed-up flights?
Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
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How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?
I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
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Will airlines compensate me if my entertainment system is not working?
In long haul flights, if I get a seat and after take off I found out that entertainment system is not working, I asked a flight attendant to change my seat but she apologized because there are no ...
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For a UK rail delay, which train company do you claim compensation from?
For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
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What are my EC261 rights during the COVID-19 pandemic?
I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
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Under EU rules, can I receive compensation if my flight was delayed by more than 3 hours but I didn't board it?
Vueling is currently experiencing problems at Barcelona airport, with many flights delayed by several hours. Assuming I'm at the airport and my flight is certainly delayed by more than 3 hours, can I ...
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Remedies when bus company makes me miss a flight [closed]
I'm buying a bus ticket to get to Boston 23 hours before my flight to ensure I reach my departure airport on time.
If I didn't arrange bus transport well in advance, what legal remedies would I have ...
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Missed a connection due to delayed baggage
I had a connection flight Europe -> US -> South America. That was with AA. In US [at least in the connecting airport I was] there is the law that the passenger should take their own suitcases and ...
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EU flight compensation distance for connecting flight
I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
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Does the EU flight delay compensation apply to connecting flights as well?
There has recently been a question about a traveler who missed his connecting flight within the EU and was forced to take a different flight at a later time. In that scenario, would the EU's flight ...
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Airline compensation for failure to check visa eligibility?
Asking from Australia and about Malaysian Airlines specifically:
How good a case is it to seek compensation for flights if the airline failed to check documentation correctly and let us board in the ...
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Compensation for an EU flight
Few months ago I flew with IranAir from Rome to Tehran. Our flight was delayed by 7 hours! I claimed compensation and they offered me 25% off on my next flight which sounds funny, cause according to ...
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Which non-EU/EFTA countries offer EC261 compensation?
It is stated on the EU website that EC261 compensation is only offered if:
the flight starts in the EU/EFTA, or
the flight travels to the EU/EFTA and is operated by an EU/EFTA airline
However, in ...
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EU compensation - fire alarm at the Flight Crew's hotel
I was on-board an afternoon flight from the EU, into the United States earlier last month.
This flight was delayed by about 3 hours, 30 minutes.
As this flight was delayed for over 3 hours, ...
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Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?
I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to ...
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easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?
My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border ...
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Tube delay on a cross-London rail transfer, who to claim compensation from?
This is another wrinkle on the existing For a UK rail delay, which train company do you claim compensation from question. Assume you buy a ticket from a London tube station to your destination, which ...
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When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?
When my UK train is cancelled, I can travel on a later service. When travel disruptions are severe, I may instead choose to have my ticket endorsed by station staff for travel the following day, when ...
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Rights regarding airline schedule change
12 of us booked flights with Thomas Cook airlines to travel from Manchester to Dalaman. A month or so after booking we were notified that instead of departing at 9am our flight had been changed to 6am....
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How does EU flight delay compensation work for multi-leg trips?
I have a question about compensation under EU laws for my flight.
We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
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What is more effective seeking luggage damage compensation from the aiport or airline?
We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly ...
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Flight compensation with agent
I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
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Compensation for delayed baggage on international United flight
My bag on an international flight with United Airlines was delayed. The bag got delivered at its destination about 36 hours after I arrived. During that time, not only did I not have clothes to change ...
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Compensation for denied boarding due to baggage delay
Recently, my son and I traveled from Bangkok to the US, and when boarding our connecting flight in Hong Kong we were involuntarily denied boarding because the airline could not locate my son's checked-...
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How exactly is the delay time calculated for the purposes of EU air travel compensation?
According to EU regulations, passengers are entitled to compensation if their flight is delayed by at least three hours in relation to the originally scheduled arrival time.
But how exactly is the ...
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Compensation for flight change made by the airline
I have a flight from São Paulo (Brazil) to Auckland (New Zealand). It's a long flight but I choose Qantas because it had the best duration for the money.
This flight was going to take 19h40, and now ...
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First leg of connection delayed. Can I claim compensation?
My flight to Stockholm was delayed 7 hours. However, my final destination is Berlin. I will most likely still make my connecting flight. Both flights are operated and were booked (as one itinerary) ...
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Flight itinerary/time/date change
I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines.
The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
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How do I know if my flight was cancelled/delayed due to "extraordinary circumstances", as defined in EC 261/2004?
EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation:
(12) The trouble and inconvenience to ...
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Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?
Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via ...
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Can airlines claim back denied boarding compensation+expenses from handling agents?
I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
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What agency in Serbia enforces passenger compensation rights?
Air Serbia cancelled a flight from Belgrade to Vienna, but now refuses to pay either meal/accommodation expenses or compensation, despite already having promised in writing and over the phone to pay ...
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International Iberia flight cancelled due to technical issue: what are my rights?
I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
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Flight canceled due to shortage of crew caused by bad weather
My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
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Compensation because of cancelled flight: was there a baggage handler strike on July 2nd?
I was booked on flight BA 363 from LYS (Lyon) to LHR (London) on July 2nd 2022. The flight was cancelled - reasons not specified at the time - and I have applied for compensation plus costs. Unknown ...
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Refund from Delta for canceled trip
I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
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Delay due to strikes - can you claim on the SNCF Garantie Ponctualité?
Thanks to the question on checking SNCF trains during a strike, I was able to discover that one of my trains today was cancelled. Sadly though, the only alternative involved a very hefty delay and an ...
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