Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

Filter by
Sorted by
Tagged with
16
votes
3answers
1k views

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
2
votes
1answer
122 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
4
votes
1answer
181 views

EC261 compensation for a delay between 3 and 4 hours

I was recently on a flight which arrived 3 hours and 25 minutes later than scheduled. It departed from the EU, arrived in a non-EU country, was longer than 3500 km, and was operated by an EU carrier. ...
53
votes
6answers
25k views

TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was ...
14
votes
1answer
541 views

Are companies offering to obtain the EU delay compensation for you, effective?

Last year I had a flight with a Portuguese company which was delayed for one and a half day. At first they provided proper accommodation and I was willing to give them the benefit of the doubt. The ...
9
votes
2answers
586 views

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward ...
11
votes
2answers
204 views

Is EC 261/2004 in addition to other expenses, or does it cover them?

This is a follow up to Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft After I complained to the The Norwegian Travel Complaint ...
110
votes
8answers
18k views

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why ...
2
votes
1answer
132 views

Which non-EU/EFTA countries offer EC261 compensation?

It is stated on the EU website that EC261 compensation is only offered if: the flight starts in the EU/EFTA, or the flight travels to the EU/EFTA and is operated by an EU/EFTA airline However, in ...
2
votes
1answer
176 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
3
votes
0answers
74 views

Flight Compensation?—Missed Connection Flight

I had missed the connection flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of the first flight from London (LHR) to Warsaw. The delay was an hour approximately. I then had to wait 3 hours ...
12
votes
3answers
31k views

Claiming compensation for late service of Eurotunnel

Yesterday I was coming back from France using the Euro Tunnel, and they had substantial delays of about 90 minutes. Hence the question: when is it possible to claim any compensation from them for the ...
0
votes
0answers
33 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
7
votes
1answer
891 views

We have confirmation for a room but hotel shows Expedia cancelled it

This happened to me and my daughter Saturday night. We were at a basketball tournament, all the teams including daughter's had reservations at the same hotel. I booked with Expedia, and received a ...
2
votes
1answer
312 views

Greyhound bus arrives very late, do I have any recourse? [duplicate]

I know from the website that greyhound just say that they don't guarantee the time of their bus and though luck if it happens: The bus was late. Am I entitled to a refund? No. While Greyhound ...
15
votes
1answer
318 views

Airport worker at UK airport caused us to miss our flight

This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34. Travelling with a baby we decided to take the lift instead of an ...
7
votes
1answer
555 views

Am I due any compensation for a 30-hour delay of an Air India flight?

On 18 August 2018, I was travelling on Air India flight 966 (Jeddah-Hyderabad) which left at 23:15. Just 35 minutes after takeoff, the captain announced that, due to a technical problem, we were going ...
16
votes
2answers
308 views

Flight to a different airport from the one booked

I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, ...
3
votes
2answers
2k views

Compensation from hotel

The hotel charged me twice on my credit card. But said that it is denied. In fact it is paid. I showed them the message that I received on my cell phone. Still I was denied check in. This causes ...
31
votes
2answers
6k views

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, ...
4
votes
1answer
124 views

How do I know if my flight was cancelled/delayed due to “extraordinary circumstances”, as defined in EC 261/2004?

EU Regulation 261/2004 mentions "extraordinary circumstances" several times as a condition under which airlines are not obligated to pay out compensation: (12) The trouble and inconvenience to ...
6
votes
1answer
102 views

What is the EU 261/2004 appeals process when an airline denies claim?

When one puts in a claim for compensation under EU 261/2004 and the airline refuses to pay out (e.g. stating exceptional circumstances) what recourse does the traveller have? Is there a higher ...
4
votes
1answer
104 views

Are we entitled to compensation for this knock on delay? And are there any rules governing redirections?

So we were flying with a budget airline from Stuttgart to Naples. The flight was delayed by approximately 1.5 hours at the start. 20 minutes away from Naples we were told we were getting rerouted to ...
6
votes
0answers
70 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
5
votes
1answer
208 views

Can you ask for a compensation if the delay was due to the de-icing process?

I was talking to a friend recently and he referred he was in a delayed flight from Brussels a couple of weeks ago due to de-icing. Basically the plane already had an initial delay to which summed up ...
3
votes
1answer
163 views

Compensation from Deutsche Bahn [duplicate]

We decided to travel to Croatia using ferry, train and coach from the UK. We had booked our train tickets through DB and actually had three trains on that ticket. We successfully caught our first ...
5
votes
1answer
328 views

Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?

Am I eligible to some compensation if Eva Air changed the destination of my flight (was TPE -> HKD Hakodate Airport via flight BR138, and became TPE-> Sapporo (New Chitose Airport a.k.a. CTS) via ...
5
votes
1answer
102 views

Flight delay compensation under EC 261/2004 for a multi-leg trip on European carrier

I booked a Nairobi – Amsterdam – London flight with a European carrier. This was booked under one booking, made under one transaction, with one reference number. The first flight (Nairobi – Amsterdam)...
9
votes
3answers
413 views

How does EU flight delay compensation work for multi-leg trips?

I have a question about compensation under EU laws for my flight. We booked tickets from Venice to Lima with Air Canada. We had two layovers, first in Brussels and second in Montreal. Our first two ...
-3
votes
1answer
120 views

EC261 compensation for wrongful denied boarding - does the handling agent or the airline pay?

EC261 compensation is always processed and paid by the airline, including when it's due to wrongful denied boarding. However, will the airline pay from its own pocket, or will the handling agent ...
17
votes
3answers
614 views

How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?

A while ago I was supposed to fly from Istanbul to Milan-Bergamo with Pegasus, but was refused boarding due to misinformation on travel documentation IATA's Italian government sources supplied for a ...
16
votes
3answers
2k views

Does EU compensation apply to flights where the departure airport closes check-in counters during protests?

(Fortunately I am not among the affected passengers) There are protests being held in Hong Kong International Airport right now. In response, The Airport Authority closed all check-in counters before ...
14
votes
1answer
519 views

Bag drop closed earlier than specified delay on ticket. I had to change flights with a fee. Can I get compensated?

I was initially due to fly Brussels Airlines out of New York JFK airport. I found the bag drop counter 75 minutes before the scheduled departure. On my boarding pass received by e-mail, the posted bag ...
5
votes
1answer
238 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
6
votes
1answer
115 views

Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
6
votes
2answers
902 views

Email about missed connecting flight compensation 5 months after flight, is there a point?

5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At ...
4
votes
1answer
4k views

Refund for a 36 hour delay from Air India [closed]

We were booked on AIRINDIA flight number AI 112 to leave London Heathrow on 24th September 2016 at 21:30 to reach Delhi and then to Bangalore on the next day.However, after boarding the flight and ...
3
votes
1answer
126 views

Airline (Air Caraibes) refuses to compensate for baggage delay - what are my options?

Context On the 19th January 2019, I flew from ORY (Paris Orly - France) to PTP (Pointe à Pitre - French Caribbean) with Air Caraibes. The flight got delayed (2h42 according to the company) and once ...
0
votes
0answers
62 views

Delay of 15 hours in Air India Flight from New York to Delhi [duplicate]

I am supposed to travel by Air India International flight from New York to Delhi on 7th July (Departure time 12:05 pm) but i have received a mail from them saying that now the flight has been ...
3
votes
1answer
2k views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
10
votes
5answers
8k views

For a UK rail delay, which train company do you claim compensation from?

For those who don't know, the UK rail network was largely privatised in the 1990s. Whether or not rail privatisation is a good thing is still very much up for debate, but even most pro-privatisation ...
7
votes
1answer
183 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
0
votes
1answer
168 views

Do airlines compensate passengers if they allowed them boarding with invalid visa?

I got a multiple entry visa to Peru for 1 year valid from 20th May 2018 till 19th May 2019. I booked a ticket to Peru via Emirates Airlines to travel from 3rd May till 11th May. The airlines officer ...
-1
votes
2answers
111 views

Compensation for late arrival of flight

I am trying to book a train or bus from one of the London terminals to Edinburgh on 2nd July. I will be arriving at LHR by flight from Bangalore in Air India airline. I will have checked in luggage. ...
2
votes
0answers
108 views

First leg delayed, skipped delayed last leg - Can I claim compensation? [closed]

I was recently flying from Tokyo Narita (NRT) to Prague (PRG) with a connection in Warsaw (WAW), with LOT Polish Airlines (single booking). The NRT->WAW flight was delayed by 6h30m. Hence we missed ...
8
votes
1answer
849 views

Flight compensation with agent

I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed ...
2
votes
1answer
62 views

Sources of information about flight times and delays [duplicate]

I booked travel from Perth Australia (QF648 2350 11 April 2019) via Melbourne Australia to Christchurch New Zealand (QF133 0715 12 April 2019) but there was a delay in Perth. Because I was going to ...
82
votes
3answers
14k views

Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed ...
15
votes
3answers
7k views

How would the airline carrier compensate if the change in flight schedule breaks my entire itinerary?

I planned a trip to Europe this December and booked the flights quite in advance. A few days ago they sent an email informing me that a flight has been cancelled and they offered a different flight or ...
2
votes
0answers
24 views

How to see a record of amendments to flight schedules? [duplicate]

My flight from Delhi to London with Virgin Atlantic was delayed by more than 5 hours on Thursday 18th April. I am trying to get the official takeoff and landing time for this flight but can't find it ...