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Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

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2 votes
1 answer
109 views

Regulatory Authority for denied boarding compensation for return leg of USA to Canada roundtrip flight

A USA Citizen was involuntarily denied boarding by Air Canada for the YYZ-EWR leg of a EWR-YYZ-EWR round-trip. In case regulatory authorities need to get involved to receive compensation, do I reach ...
4 votes
0 answers
105 views

Unreasonable rebooking of cancelled flight

Flying from Dallas via Chicago the connecting flight to Reykjavik was cancelled after a 3-hour delay. It was rebooked at 1 am with an error on the ticket showing 2 flights the next day. The actual ...
9 votes
1 answer
197 views

Railteam/HOTNAT when the next train is the following morning - can I claim for hotel costs?

I was recently stuck in Brussels overnight when my DB ICE train from Germany was cancelled. DB did eventually get me to Brussels, but it wasn't in time to make my Eurostar connection to London. This ...
33 votes
5 answers
8k views

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
1 vote
1 answer
520 views

EC 261/2004 Flight Delay Compensation (Reduction of 50%)

My British Airways flight (Lon-Del) was delayed by 3 hours and 50 minutes. I missed another connection (booked on a different PNR) and had to bear ticket costs myself and also arrived at my ...
5 votes
1 answer
817 views

Compensation for cancelled flight for multiple passengers

My flight with KLM was cancelled and I rebooked to a flight that makes me eligible for compensation. I was travelling with my family. Does anyone know if I should make individual compensation claims ...
3 votes
1 answer
372 views

How much can Lufthansa compensate in EUR for a cancelled flight & needing a day layover at a hotel?

I had a 4-part flight booked with Lufthansa (src -> VIE, VIE -> dst, dst -> VIE, VIE -> src). The last leg (VIE -> src) was canceled by them. I called to see what my options were, and ...
1 vote
2 answers
123 views

EC261 compensation: Which national authority in case of delayed multi-leg connection?

Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at ...
15 votes
1 answer
3k views

I have been downgraded on Nightjet due to changes in train formations. Am I eligible for compensation?

While riding Nightjet sleeper trains in the recent months, I encountered situations in which I was downgraded because my type of booked accommodation was not available on the consist that showed up. ...
8 votes
2 answers
2k views

Under EU Reg 261, is delaying a connecting flight a reasonable measure?

I traveled on a connection with two legs. The first flight was delayed and I just missed the connecting flight and therefore was delayed by >12 hours. The airline claims extraordinary circumstances ...
1 vote
1 answer
387 views

Compensation for cancelled flight - how long to wait?

Just over a month ago, my flight with BA from Boston (BOS) to London (LHR) was cancelled about half a day prior to departure, after I already checked in online. Long story short, I finally made it to ...
4 votes
1 answer
349 views

Can I claim compensation on a flight for bad weather?

My flight got canceled due to bad weather. Essentially the plane that was supposed to do the flight was not able to land and was diverted to another airport. As a result, my flight got canceled and I ...
1 vote
0 answers
767 views

Delayed Baggage Compensation Turkish Airlines

I was recently on a trip and my baggage was delivered late (to the tune of 46 days after my arrival). I filed a delayed baggage report via Turkish Airlines' online form. The updates were ...
8 votes
3 answers
3k views

Is the compensation for a delay supposed to pay for the expenses, or should there be an extra payout?

I had a flight with Ryanair delayed for over 10 hours and had hotel cancellation (no-show), plus an extra fee from a car rental company because of after-hours pickup, but Ryanair is not willing to pay ...
5 votes
0 answers
216 views

International train left Italy with 90 minutes delay and arrived 110 minutes late. Can I be compensated and where to claim?

Recently, I took an Eurocity train from Italy to Switzerland. I purchased my ticket from a Trenitalia self-service kiosk at Milano Centrale. The train left with a delay of 90 minutes. My destination ...
15 votes
1 answer
3k views

Am I entitled to two compensations?

I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
1 vote
0 answers
95 views

Airline transfers EC261 compensation in different currency to EUR account, refuses to cover conversion fees

I submitted a claim for 400EUR compensation due to a cancelled flight under EU 261/2004 regulation from Aer Lingus and provided them with an EUR account in my home country (not Ireland, but in EU and ...
8 votes
0 answers
362 views

What is considered "reasonable expenses" for reimbursement when Ryanair cancels a flight?

Ryanair cancelled a flight on a lightly scheduled route from Brussels, Belgium to Nantes, France and could not get my family on another Ryanair flight until 2 days later. I was told by the chat agent ...
4 votes
1 answer
438 views

How long does it take for Delta to process EU261 compensation requests?

My connection from the EU to Seattle via JFK on Delta was delayed today due to the first flight being late and I’ll arrive to my destination 12 hours late, which definitely entitles me to a 600 EUR ...
12 votes
2 answers
5k views

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
2 votes
1 answer
172 views

Deutsche Bahn Delay Passenger Compensation & Business Travel

In the case of a delay while traveling by train in the EU, one is entitled to a compensation in the event of a delayed arrival of 25% of the price paid for a single ticket for delays of more than 60 ...
2 votes
2 answers
243 views

EU air passenger rights for a flight rebooked to an earlier time

Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
14 votes
1 answer
3k views

Which airline is liable for compensation in case of missed connection?

TL;DR: British Airways caused me to miss a connecting flight with Aer Lingus. Who do I claim compensation from? I had a flight from Rio de Janeiro (GIG) to London Heathrow with British Airways, and a ...
4 votes
1 answer
581 views

Can airlines claim back denied boarding compensation+expenses from handling agents?

I've been denied boarding on 8 flights to the UK, due to most handling companies across Europe being misinformed about a specific detail of UK carrier regulations. easyJet and Jet2 have confirmed they ...
3 votes
1 answer
218 views

What compensation am I entitled to for a delay in a flight from HND to MAD with a step over in FCO?

I recently flew from HND to MAD in two flights, one from HND to FCO (which was not delayed) and another one from FCO to MAD (which was cancelled and the airline provided an alternative flight the next ...
1 vote
0 answers
209 views

Missed last international day train connection due to previous train delay, railway proposes a sit-up-all-night alternative instead. I need to sleep

I was due to catch the last train from Zurich to Munich of the day. My trip began elsewhere in Switzerland. Due to a 20-minute delay of a previous train on the way to Zurich, I missed the connection ...
2 votes
0 answers
162 views

Damaged luggage compansation -Air China

My suitcase was delayed at Dalian Airport (China), I went to the Air China customer center and filled out the form at the airport "confirmation of passenger baggage information". They told ...
3 votes
2 answers
1k views

How long can it rightfully take for an airline to reply to a EC261 claim?

I think I am entitled to compensation under EC261. I filed an application from Ryanair's website and, after the automated ZenDesk acknowledgment email, I haven't heard back for months. Is the company ...
3 votes
2 answers
1k views

Booking.com told me Air China canceled my flight

I bought two return flights from London to Japan through Booking.com. 11 days before my flight, Booking.com told me that the airline cancelled the flight CA852: Original Flight CA 852: London - ...
3 votes
1 answer
8k views

Spirit Airline Drastically Changed Flight

I had a flight I bought with Spirit Airline direct through them(their website), as direct flight to LAX and back. It's over a month away, but I just received an email from Spirit where they ...
1 vote
1 answer
163 views

BA multi-leg flight delay at first leg - compensation

I was travelling from JFK to WAW through LHR. My flight was operated by BA and was booked under one booking. The flight from JFK was delayed by 1.5 hour due to fuel pump problems and as the result I’...
0 votes
1 answer
925 views

Compensation eligibility for delayed baggage (50 hours), merely for the trouble, with British Airways (international)

Had an international flight to the UK, for tourism purposes, with British airways. Came there for about 3 days, and baggage was delayed for about 50 hours before I finally received it. a day later ...
16 votes
2 answers
527 views

Airport worker at UK airport caused us to miss our flight

This happened at Stansted airport yesterday which currently has diversion routes on the way to some of its gates. Our gate was 34. Travelling with a baby we decided to take the lift instead of an ...
1 vote
1 answer
532 views

When travelling by train using an Interrail pass, can I get compensated for delays and missed connections?

During some recent travels in Europe using an Interrail pass, I experienced some significant delays. Is there a compensation scheme? While most cases may cause some minor inconveniences, I ran into a ...
0 votes
0 answers
131 views

EasyJet cancelled flight alternative over UK without visa

I bought a direct easyJet flight from Palermo to Amsterdam. Due to the airport worker strike my flight was cancelled. There were 2 alternative flights both were with one stop. However, EasyJet ...
4 votes
2 answers
1k views

How do Deutsche Bahn Passenger Rights claims work for flexible tickets?

According to the Passenger Rights Regulations of Deutsche Bahn, one is entitled to a compensation of 25% of the fare for delays of at least 60 minutes, and 50% of the fare for delays of at least 120 ...
16 votes
4 answers
3k views

Compensation for train journey rerouting due to track-work (Sweden–Germany)?

I have an overnight train journey Stockholm–Hamburg, in about 10 days from now, booked through SJ (Swedish railways). I was just notified that due to track works, the train will terminate not at ...
2 votes
1 answer
1k views

Air France claim: asked for passport & other passenger's bank info

Our Air France flight Paris → Los Angeles had to land in Las Vegas due to technical issues. To get home we had to rent a car and drive for 4 hours. Other option was to spend night in LV or get on a ...
2 votes
1 answer
170 views

EU Flight Compensation - Airplane arrived late at departure airport due to bad weather at other airport

Recently I was flying from BER (Berlin, Germany) via FRA (Frankfurt, Germany) to IAD (Washington, USA). The airplane, that was designated for flight BER-->FRA arrived late due to bad weather at its ...
4 votes
0 answers
3k views

What options do I have to seek further compensation from Turkish Airlines for the delay in delivering my baggage?

Turkish Airlines lost my baggage and it took them six days to deliver it to me. This delay caused me to spend almost $2k because I had nothing to wear and the next day was a holiday. I didn't even ...
2 votes
1 answer
376 views

Missed connection due to delay. Asking for compensation, AA's records say I was on the flight I missed

On 16-JUL-2022 I was booked for LHR - DUB - ORD - CLE. Flights EI 163 13:25 - 14:50, EI 125 16:15 - 18:45, AA 1853 20:39 - 22:54. All one ticket, which I bought through American Airlines. The first ...
5 votes
0 answers
115 views

Compensation for a Missed Connection Flight

I had missed my connecting flight from Warsaw (WAW) to Belgrade (BEG) due to a delay of an hour approximately on my first flight from London (LHR) to Warsaw. As a result, I had to wait three hours in ...
19 votes
2 answers
5k views

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to: Rain causing an electrical issue with a door; An object being left behind the aircraft, preventing its ...
2 votes
1 answer
212 views

Airline asked additional question about compensation for a cancelled flight

Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me ...
13 votes
2 answers
3k views

Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay

I would like some help/advice for the situation I am in. Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The ...
5 votes
2 answers
498 views

Compensation under EU Regulation 261/04 - different airlines on booking, who is responsible?

We booked flights from ABZ-LHR-BKK through EVA Air, with the ABZ-LHR leg provided by British Airways, and the LHR-BKK leg provided by EVA Air - all legs are on the same EVA Air booking. ABZ-LHR (...
3 votes
0 answers
133 views

Claiming compensation for Ryanair after diversion

Last month I had a horrible flight experience with Ryanair. We left Madrid with a three hour delay and when we were about to land in Stansted we were diverted to Birmingham because the runway was ...
2 votes
1 answer
175 views

Huge delay with processing compensation for damaged luggage

Over 4 months ago I had a multi-flight trip offered by Qatar, with the last stage operated by LATAM. Receiving my luggage, I noticed that my suitcase had a broken handle. I immediately filed a ...
5 votes
1 answer
263 views

Can I claim compensation for flight delay under EU Reg 261? Airline claims cause is event outside of their control

A family member recently flew Air Canada from Venice to Los Angeles via Montreal. (If it matters, they're an EU citizen) Due to a 3:32h delay of the original flight (VCE-YUL), they missed the ...
6 votes
4 answers
2k views

US citizen travelling with non-US citizen child who was denied boarding by KLM for our travel to USA

I am a US citizen residing in Berlin with my wife and child, who are both German citizens. We have traveled to the US before and have had zero issue with boarding and entry to the US. This time my ...

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