Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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3
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1answer
349 views

Can hotels sue international travellers?

We booked for a hotel in the Netherlands. The agreed amount was to be paid on the spot. Unfortunately, we didn't get a visa, so we never had a chance to go to the Netherlands and to stay at the hotel. ...
-1
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1answer
740 views

Cancellation fee on failed booking [closed]

What happens if: I book a non-refundable room on booking.com; Credit card is invalid; The bank said the transaction failed; I cancel the booking. What about the cancellation fee?
4
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1answer
131 views

One person not traveling first leg of the journey

I bought a roundtrip ticket between two US cities A->B->A for two people. One of us will not do the flight A->B. From what I've seen in other questions, I don't expect this person to be able to do B->...
0
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1answer
2k views

cancellation visa for kuwait

I have a valid visa from Kuwait but the problem is that Kuwait is banned for deployment as per our President's declaration. Are we allowed to go personally to Kuwait Embassy here in the Philippines ...
7
votes
2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
1
vote
1answer
271 views

Can I cancel the flight you are already on board but still at the gate?

This is a hypothetical question and I would like to know the passenger's rights. If an airline company treats you poorly and you wish to fly with another company OR if your flight is having a ...
3
votes
1answer
368 views

Airline cancelled direct flight. I changed flight to another day. Must airline offer free change of hotel booked through airline?

I booked a direct flight from the UK to Norway. The airline cancelled the direct flight and offered me an indirect alternative, which took much longer. As an alternative, I opted for a direct flight ...
5
votes
1answer
339 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
5
votes
2answers
658 views

Administrative fees on a no-show?

I just bought a very cheap ticket with UIA. I plan to do my travel, but in case anything happens I know I lose little money. However, I can read on my receipt that for my super-economy ticket.... ...
3
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3answers
315 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
3
votes
1answer
527 views

Refund for Flight Cancellation - SATA

Many months ago, SATA (now known as Azores Airlines) canceled a flight from the Azores to Boston on which my wife and I had confirmed passage. EU regulations are clear that under the circumstances ...
7
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1answer
3k views

How to book a flight when the exact return date is not known yet?

I need to book flights that leave on July 9 and return on either July 15 or July 19 - the return date depends on whether I am accepted to a certain conference or not. I will know this only months from ...
3
votes
1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
3
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0answers
163 views

Departure flight cancelled. Can I ask for a refund of next flights including return flights? [closed]

Maybe the title is kind of confusing, you're welcome to make edits if you find it appropriate... Ryanair pilots have announced a strike for the 20th of December 2017. This day we fly with Ryanair ...
1
vote
1answer
983 views

How to get airport tax refund of unused flight with Wizzair 2 years ago?

I just managed to get refunds from AirBaltic this year. I however noticed that I have some unused flights, the oldest 2 years ago with Wizzair. I can't find any email address I can contact the ...
7
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3answers
1k views

What happens to reward points/miles when you are rebooked?

I'm planning a short trip just to hit rewards status, which has me thinking about the specifics of earning rewards. With air travel you can plan as much as you want, but sometimes things happen - ...
23
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4answers
6k views

How to handle possible cancellation of my Ryanair flight?

I'm planning to go for a trip with friends to Budapest from Italy for the new year. Basically we found some Ryanair flights but we are worried that our flight will be cancelled at the last minute ...
10
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2answers
302 views

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I ...
3
votes
1answer
123 views

I am filing a travel insurance claim. When should I cancel my reservations?

My cruise was canceled due to a hurricane, which should be covered by my travel insurance. I requested compensation for the flight and hotel reservations that I no longer need. I sent them proof that ...
0
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3answers
6k views

Cancellation of booking (without credit card) from booking.com

I booked a room from booking.com just for the visa. The room that I booked didn't require a credit card information and I did the booking without reading the conditions. Now I noticed that 320 CAD is ...
55
votes
7answers
18k views

What's going to happen to my booked AirBerlin flight now that they've gone bankrupt?

AirBerlin have just declared that they're going bankrupt. I have tickets booked with them for a Berlin-Chicago-Munich itinerary for the end of September. I understand the German government has ...
2
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2answers
4k views

Will I be charged a cancellation fee for a reservation made on Booking.com?

I made a reservation on Booking.com for my bachelorette party in September. I needed to cancel one of the three rooms since a couple of my guests recently had a death in their family and contributing ...
2
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1answer
5k views

What happens if you don't check-in your Flixbus ticket before boarding?

I am currently in a Flixbus bus, but before boarding on the bus I didn't check-in my ticket. The bus arrived a bit late, so everyone was boarding freely without showing the ticket to the driver (...
5
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1answer
348 views

Is it risky to book with Qatar Airways?

I am looking to fly mid-July on Qatar Airways round trip between Cape Town, South Africa and Paris, France. With the political situation at the moment, would there be any recourse for potential flight ...
4
votes
2answers
238 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
18
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1answer
1k views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...
3
votes
4answers
32k views

Paying booking.com with a debit card instead of a credit card

I booked a hotel in Singapore using booking.com. It's a no cancellation booking. I payed it by using a Visa debit card. Booking was complete. But after 1/2 hour booking.com sent me an email that my ...
9
votes
2answers
3k views

Ticket Refund Rights with British Airways After Terror Alert Raised at Destination

I am aware that flight cancellation and refund issues are generally covered by the specific conditions of carriage associated with the ticket. My question has to do with British Airways in particular ...
3
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1answer
475 views

DB bahn seat reservation

I bought a seat reservation on ICE by mistake for 4.5 euros and I then realized I should buy the ticket so I bought the ticket and realized no reservation was necessary. Is it possible to cancel the ...
4
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3answers
326 views

Cancelation fee on a unsuccessfully booked room

In April we booked a Hotel for our vacation in Greece in June. The booking took place on the hotel's website. We decided to pay immediately and not have the classical "make a reservation that you can ...
1
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1answer
183 views

Bundle deal Expedia [closed]

I recently booked a bundle deal of Flight + Hotel on Expedia, which was cheaper than booking the flight and the hotel separately. In this bundle deal, the hotel is booked for a part of my complete ...
3
votes
1answer
523 views

Canceled + rebooked flight 10 days in advance from Europe to US - does EU compensation apply?

The EU regulations on Air passenger rights describe when you are entitled to compensation for delay: If your flight is delayed at departure, you have the right to assistance, to reimbursement and a ...
2
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3answers
2k views

Hotel reservation on booking.com using debit card

I booked a hotel for my Mum's birthday. I put my Visa debit card info in, thinking it would work, but I received an email saying it was invalid and I need to give a valid card within the next 24 hours ...
2
votes
1answer
157 views

Price limits for self-arranged hotel after flight cancellation

This question from another traveller states their flight within the EU was cancelled, they had to stay the night and the airline told them to get their own accomodation. They did so and eventually ...
6
votes
1answer
27k views

What is the cancellation fee for Qatar Economy Flexi ticket?

I am looking to book a ticket with refund for cancellation and trying to identify the most the one which gives most of the amount as refund if not all. I noticed that Qatar airways Economy Flexi is ...
2
votes
1answer
245 views

Additional cancellation fee on a nonrefundable plane ticket: is there any disadvantage to just not showing up?

I bought a ticket through justfly.com, but I might need to cancel it now. I was informed that the ticket is nonrefundable, which is fine--I expected this. I was also told that there would be an ...
1
vote
2answers
349 views

How much money will be deducted after cancellation of Indian railway ticket

I want to travel from Delhi to Jaipur by train, but I change my mind to travel by bus now. I need to cancel ticket and how much ticket money will be refunded to me?
2
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0answers
73 views

Is there “No show” for trains in combined tickets? [duplicate]

For example, Air France offer some tickets that combine flight and train to the final destination. After I arrive at CDG, if I don't take the train to the final destination, are they able to see ...
4
votes
1answer
792 views

How to prove I did not take the flight?

In January, I tried to order packages at Orbitz from Boston to Cancun. At first, the payment did not go through, due to some incorrect payment information, but I still had the amount of 2 flight ...
23
votes
2answers
5k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
4
votes
1answer
178 views

Can airlines bump customers to earlier flights against their will? Do customers have any recourse?

I recently had an unpleasant experience where Air Canada bumped a 2.5 hour international connection down to a 30 minute international connection that became a 5 minute one after flight delays. This ...
3
votes
1answer
200 views

Can I drop the connecting flight of an international multi-stop journey and board a flight to a different destination?

I have a ticket to Mumbai from Gdansk (Poland) via Abu Dhabi (Etihad airways). Can I go to Muscat instead of going Mumbai if I book one ticket from Abu Dhabi to Muscat (I have Oman Visa)?
13
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2answers
2k views

Can United make me pay for rebooking a flight cancelled due to snowstorm?

My United flight to Europe originally scheduled for tomorrow 3/14 has been cancelled. I got an email from United asking me to choose from various alternative flight options, however the "list of ...
0
votes
3answers
740 views

Full charge cancellation with debit card

My father made a reservation via booking.com for an apartment stay at seaside as a surprise present for me. Unfortunately, we aren't able to travel on the days that he booked. He cancelled the ...
4
votes
0answers
496 views

MCO and EMD-S- How to use [closed]

Hi Travel Professionals! (this question is addressed to travel profedsionals) I am looking to better understand the process of filing MCO (Miscellaneous Charge Orders) vs. filing an EMD (electronic ...
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vote
0answers
692 views

Can I be charged a cancellation fee if I cancelled within 5 minutes of booking? [closed]

I booked a room at at the Sunset Plaza in Puerto Vallarta, Mexico through booking.com. After 5 minutes, I saw a better deal elsewhere so I immediately went and cancelled the reservation. I got an ...
5
votes
1answer
381 views

In case of disruptions, do UK train tickets need to be explicitly endorsed when used the day after?

In cases of severe travel disruptions, I have had Advance tickets endorsed for travel the day after. In practice, an employee at a staffed railway station wrote and stamped something on the back of my ...
8
votes
1answer
339 views

French train ticket (SNCF) cancelled at the last minute

I'm supposed to be leaving tomorrow from Saint-Pierre-des-Corps (a train station near Tours, France) at 07:17 (going to Gare Montparnasse, Paris), but it was suddenly cancelled just 10 hours before ...
2
votes
1answer
328 views

Cancelling Schengen Student Visa Application

I have applied for a student visa at the Portugal embassy in my home country and my visa has been granted. The embassy has called me to buy a ticket and present it to the embassy so that they can ...
4
votes
0answers
198 views

A flight website offered me change/cancellation for a fee, now refuses and blames airline [closed]

I recently used a website (mytrip.com) to book a round-trip flight (with 1 stop in each direction). The website I used for booking is not the airline's own website. Now, I was not sure I would ...