Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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2
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1answer
83 views

Rights regarding airline schedule change on Air France

With reference to this question (which had clearly stated conditions), I booked a roundtrip flight from Hungary to Tunisia on Air France and the departure flight was cancelled. They automatically ...
25
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2answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
4
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0answers
97 views

Responsibilites of airline after “external” delay [closed]

In short: In EU, if a flight is delayed/cancelled that is NOT the airline's fault, to which extent are they responsible to minimize the effect on the passengers? Concrete situation: Recently I had a ...
5
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1answer
173 views

Cancellation fee for a hotel in Austria booked via phone call

I booked a room at a hotel in the Austrian Alps (I hadn't paid for the room, nor did I give them any credit card details at the time of booking). However 2 days after making the booking I informed ...
23
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4answers
6k views

I bought a flight ticket, but now I have a health issue which specifically forbids me to take flights. Can I get a full refund?

I bought a plane ticket from Turkish Airlines, 2 months before the flight. Then I went to the doctor, and the doctor said I have a health problem, which specifically forbids me to take flights for one ...
4
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1answer
255 views

Can I cancel an EU trip after the airline significantly changed my flight?

My SO and I decided to take a trip from Brussels to Nice. We booked and paid two flights with Brussels Airlines: one on August 14th and one on August 20th around 6 AM. Since then, my SO broke her leg ...
17
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2answers
5k views

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
1
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3answers
169 views

Can I not show up for my second one-way ticket out of three and still use my final ticket?

I have three one-way tickets for a multi-destination trip over a 3-week period. I am flying the first and the last flights with the same airline. I want to skip my second flight. Will my last flight ...
6
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1answer
498 views

CEDR EasyJet Complaint worth it? [closed]

I recently raised an EU261 cancellation claim against EasyJet for a flight from Bristol to Prague that was cancelled. I was only going to Prague for the weekend and the next available EasyJet flight ...
4
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2answers
160 views

How directly must an airline be affected by a strike to be ineligible to pay compensation?

Recently the ATC personnel in France has been on strike. I was supposed to fly from Lisbon to Zurich, with the last flight of the day (Zurich airport closes at midnight or so). Due to the accumulated ...
7
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1answer
150 views

Cancelled flight, single booking. Should each passenger make separate claims?

My flight has been cancelled. I flew another day, which resulted in over 24 hours delay. The airline is based in the EU and so is the destination airport. I have a single booking for two passengers. ...
5
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1answer
77 views

Flight itinerary/time/date change

I have booked a flight from Tenerife South to Olbia via Barcelona recently with Vueling airlines. The itinerary looked like this: 21.07.2018 03:00 - flight from TFS to BCN arriving at 07:15, next 21....
8
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1answer
505 views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
8
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1answer
297 views

Can easyjet insist that I book hotel through their app when my flight was cancelled?

Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room ...
-1
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1answer
64 views

How can I know the chances of disruption?

When we have to catch a flight for something really important: a job interview, a wedding, a funeral. How can we know the chances of the airline failing us? Of overbooking? Of the flight being late or ...
1
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0answers
64 views

Bought a flight ticket with virtual card issuer Privacy.com. Hours later received an email from airline to bring the physical card at check-in [duplicate]

The airline is Oman Air. I tried 3 times to buy the ticket with my Capital one 360 and it failed everytime. So I had to use privacy.com as a last resort. My flight is in two days and now I received an ...
1
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1answer
276 views

Refund amount for cancelled last-leg flight due to a strike: Alitalia

I booked a return ticket from Düsseldorf to Tokyo via Rome with Alitalia last month. Two days before my return trip from Tokyo I got an email saying the Rome-Düsseldorf flight was cancelled without ...
2
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2answers
931 views

Booked hotel through booking.com and now want to cancel but they have card details!

I booked a hotel through booking.com to stay in Amsterdam. The reviews on booking.com were good and I have used the site before and cancelled without paying. After I booked the hotel my partner ...
4
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2answers
761 views

Flight compensation due to a delay in the second leg only

What is the compensation policy if the second flight only got delayed? I traveled from Boston to Munich via Frankfurt. The first flight (BOS - FRA) was on time, the second flight (FRA - MUC) got ...
0
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0answers
590 views

Booking.com - credit card invalid [duplicate]

I made a non-refundable booking on booking.com earlier today and was told that I would be paying on the day in the hotel. However I just received an email telling me that my credit card was invalid ...
1
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1answer
2k views

Changing a passenger on a Lufthansa flight

I was originally planning to travel to Sofia this July with a friend of mine and booked round-trip flights with Lufthansa accordingly. Long story short, she will not be able to fly with me to Bulgaria,...
0
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1answer
81 views

Flight cancellations due to bad weather in Hong Kong and insurance for it

I'm an F1 graduate student in the US. I'll be in Hong Kong in early June for about a week and I plan to return to the US one day before my visa expires. I've been told that that period of time (...
9
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2answers
4k views

What can you do to preserve a second-leg ticket if you notice that you are not going to be able to fly the first leg?

Recently I learned the hard way that Not flying the first leg of the journey – Company cancels the second-leg ticket, since companies do not allow to fly only the second flight. This is also something ...
3
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1answer
1k views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
3
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1answer
325 views

Can hotels sue international travellers?

We booked for a hotel in the Netherlands. The agreed amount was to be paid on the spot. Unfortunately, we didn't get a visa, so we never had a chance to go to the Netherlands and to stay at the hotel. ...
-1
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1answer
623 views

Cancellation fee on failed booking [closed]

What happens if: I book a non-refundable room on booking.com; Credit card is invalid; The bank said the transaction failed; I cancel the booking. What about the cancellation fee?
4
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1answer
127 views

One person not traveling first leg of the journey

I bought a roundtrip ticket between two US cities A->B->A for two people. One of us will not do the flight A->B. From what I've seen in other questions, I don't expect this person to be able to do B->...
0
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1answer
2k views

cancellation visa for kuwait

I have a valid visa from Kuwait but the problem is that Kuwait is banned for deployment as per our President's declaration. Are we allowed to go personally to Kuwait Embassy here in the Philippines ...
7
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2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
1
vote
1answer
258 views

Can I cancel the flight you are already on board but still at the gate?

This is a hypothetical question and I would like to know the passenger's rights. If an airline company treats you poorly and you wish to fly with another company OR if your flight is having a ...
3
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1answer
340 views

Airline cancelled direct flight. I changed flight to another day. Must airline offer free change of hotel booked through airline?

I booked a direct flight from the UK to Norway. The airline cancelled the direct flight and offered me an indirect alternative, which took much longer. As an alternative, I opted for a direct flight ...
5
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1answer
282 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
5
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2answers
588 views

Administrative fees on a no-show?

I just bought a very cheap ticket with UIA. I plan to do my travel, but in case anything happens I know I lose little money. However, I can read on my receipt that for my super-economy ticket.... ...
3
votes
3answers
291 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
3
votes
1answer
452 views

Refund for Flight Cancellation - SATA

Many months ago, SATA (now known as Azores Airlines) canceled a flight from the Azores to Boston on which my wife and I had confirmed passage. EU regulations are clear that under the circumstances ...
7
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1answer
2k views

How to book a flight when the exact return date is not known yet?

I need to book flights that leave on July 9 and return on either July 15 or July 19 - the return date depends on whether I am accepted to a certain conference or not. I will know this only months from ...
3
votes
1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
3
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0answers
157 views

Departure flight cancelled. Can I ask for a refund of next flights including return flights? [closed]

Maybe the title is kind of confusing, you're welcome to make edits if you find it appropriate... Ryanair pilots have announced a strike for the 20th of December 2017. This day we fly with Ryanair ...
1
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1answer
750 views

How to get airport tax refund of unused flight with Wizzair 2 years ago?

I just managed to get refunds from AirBaltic this year. I however noticed that I have some unused flights, the oldest 2 years ago with Wizzair. I can't find any email address I can contact the ...
7
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3answers
995 views

What happens to reward points/miles when you are rebooked?

I'm planning a short trip just to hit rewards status, which has me thinking about the specifics of earning rewards. With air travel you can plan as much as you want, but sometimes things happen - ...
23
votes
4answers
6k views

How to handle possible cancellation of my Ryanair flight?

I'm planning to go for a trip with friends to Budapest from Italy for the new year. Basically we found some Ryanair flights but we are worried that our flight will be cancelled at the last minute ...
10
votes
2answers
291 views

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I ...
3
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1answer
115 views

I am filing a travel insurance claim. When should I cancel my reservations?

My cruise was canceled due to a hurricane, which should be covered by my travel insurance. I requested compensation for the flight and hotel reservations that I no longer need. I sent them proof that ...
0
votes
3answers
6k views

Cancellation of booking (without credit card) from booking.com

I booked a room from booking.com just for the visa. The room that I booked didn't require a credit card information and I did the booking without reading the conditions. Now I noticed that 320 CAD is ...
55
votes
7answers
18k views

What's going to happen to my booked AirBerlin flight now that they've gone bankrupt?

AirBerlin have just declared that they're going bankrupt. I have tickets booked with them for a Berlin-Chicago-Munich itinerary for the end of September. I understand the German government has ...
2
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2answers
3k views

Will I be charged a cancellation fee for a reservation made on Booking.com?

I made a reservation on Booking.com for my bachelorette party in September. I needed to cancel one of the three rooms since a couple of my guests recently had a death in their family and contributing ...
2
votes
1answer
4k views

What happens if you don't check-in your Flixbus ticket before boarding?

I am currently in a Flixbus bus, but before boarding on the bus I didn't check-in my ticket. The bus arrived a bit late, so everyone was boarding freely without showing the ticket to the driver (...
5
votes
1answer
341 views

Is it risky to book with Qatar Airways?

I am looking to fly mid-July on Qatar Airways round trip between Cape Town, South Africa and Paris, France. With the political situation at the moment, would there be any recourse for potential flight ...
4
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2answers
166 views

International fight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
18
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1answer
873 views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...