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Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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7
votes
2answers
2k views

Eurostar - Is return ticket valid if I miss the first leg?

I want to book a one-way ticket on the Eurostar (Paris-London) but I see that if I book a round-trip, the price will be lower. I am curious if I book the round-trip but only take the return leg, that ...
2
votes
2answers
3k views

Is layover time of 1hr and 5 min enough at Vienna International Airport to catch the next connecting flight?

I am travelling to San Francisco, and my itinerary has two layovers, first leg of the journey is from DEL(Delhi) to Vienna (layover 1 hour 5 min) the second leg is from Vienna to Frankfurt (layover 1 ...
-1
votes
1answer
674 views

Cancellation fee on failed booking [closed]

What happens if: I book a non-refundable room on booking.com; Credit card is invalid; The bank said the transaction failed; I cancel the booking. What about the cancellation fee?
4
votes
1answer
128 views

One person not traveling first leg of the journey

I bought a roundtrip ticket between two US cities A->B->A for two people. One of us will not do the flight A->B. From what I've seen in other questions, I don't expect this person to be able to do B->...
7
votes
2answers
2k views

Am I eligible for compensation if the flight was cancelled due to bad weather and I got rerouted from Europe?

I was flying back to India on December 10, 2017 with Lufthansa from Frankfurt to Mumbai. Due to heavy snowfall that day they had to cancel the flight. They gave me the option of flying next day, which ...
1
vote
1answer
265 views

Can I cancel the flight you are already on board but still at the gate?

This is a hypothetical question and I would like to know the passenger's rights. If an airline company treats you poorly and you wish to fly with another company OR if your flight is having a ...
3
votes
3answers
302 views

Flight Cancellations and Delays

I was hoping someone could help please?- Basically I flew from the states to the UK and one of my flights was cancelled and delayed and my airline provided no compensation to me while others were ...
3
votes
1answer
494 views

Refund for Flight Cancellation - SATA

Many months ago, SATA (now known as Azores Airlines) canceled a flight from the Azores to Boston on which my wife and I had confirmed passage. EU regulations are clear that under the circumstances ...
1
vote
1answer
810 views

How to get airport tax refund of unused flight with Wizzair 2 years ago?

I just managed to get refunds from AirBaltic this year. I however noticed that I have some unused flights, the oldest 2 years ago with Wizzair. I can't find any email address I can contact the ...
5
votes
1answer
317 views

Compensation by negligent rebooking of an airline (Europe)

A flight originating in a small city of the European Union, with one connection in a hub (Airport A) also in the European Union, and with a destination on another continent, was canceled and ...
5
votes
2answers
624 views

Administrative fees on a no-show?

I just bought a very cheap ticket with UIA. I plan to do my travel, but in case anything happens I know I lose little money. However, I can read on my receipt that for my super-economy ticket.... ...
6
votes
1answer
7k views

Refund/ compenastion for cancelled Air China international flight

I made the mistake of booking a return flight (799 UK pounds = 1550 Australian dollars) from Copenhagen to Melbourne with Air China. The outbound flight in January was okay, but in March they made a ...
3
votes
1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
6
votes
1answer
334 views

Who is responsible for a passenger being cancelled from a flight because an international partner airline never confirmed with the domestic airline?

We booked an airline ticket with STA travel for our son's trip to Australia on October 5, 2015. The travel agency was recommended by the Australian outfit he is on the trip with. All flights confirmed ...
3
votes
0answers
159 views

Departure flight cancelled. Can I ask for a refund of next flights including return flights? [closed]

Maybe the title is kind of confusing, you're welcome to make edits if you find it appropriate... Ryanair pilots have announced a strike for the 20th of December 2017. This day we fly with Ryanair ...
5
votes
2answers
2k views

Trouble with LAN (airline) refund - explanation of ticket fare policy codes

On my ticket for LAN I see: NONEND-REF/CHG SEE PENALTY which I believe does not mention to the ticket not being refundable. Also, in the receipt they sent me it states: REFUNDS Please find the ...
4
votes
1answer
1k views

Withdrawing a Schengen visa (business class) application

I recently applied for a business Schengen visa to Switzerland (from India). However my visa approval is delayed and the purpose of the trip, which was to attend some crucial meetings, is not ...
7
votes
3answers
1k views

What happens to reward points/miles when you are rebooked?

I'm planning a short trip just to hit rewards status, which has me thinking about the specifics of earning rewards. With air travel you can plan as much as you want, but sometimes things happen - ...
23
votes
4answers
6k views

How to handle possible cancellation of my Ryanair flight?

I'm planning to go for a trip with friends to Budapest from Italy for the new year. Basically we found some Ryanair flights but we are worried that our flight will be cancelled at the last minute ...
10
votes
2answers
297 views

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I ...
55
votes
7answers
18k views

What's going to happen to my booked AirBerlin flight now that they've gone bankrupt?

AirBerlin have just declared that they're going bankrupt. I have tickets booked with them for a Berlin-Chicago-Munich itinerary for the end of September. I understand the German government has ...
18
votes
1answer
955 views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...
38
votes
10answers
29k views

What can I do with a plane ticket that won't be used?

I have two plane tickets for London - South America with one stop. For reasons that aren't relevant, my companion won't be able to make it, so the seat will be completely empty. I'm almost certain ...
2
votes
1answer
5k views

What happens if you don't check-in your Flixbus ticket before boarding?

I am currently in a Flixbus bus, but before boarding on the bus I didn't check-in my ticket. The bus arrived a bit late, so everyone was boarding freely without showing the ticket to the driver (...
25
votes
4answers
92k views

How does Booking.com enforce cancellation fees when booking without a credit card?

Booking.com lets you book accommodation without a credit card in some cases: But what happens if I cancel my reservation or simply don't show up on the day of the booking? Would they send me a bill ...
5
votes
1answer
344 views

Is it risky to book with Qatar Airways?

I am looking to fly mid-July on Qatar Airways round trip between Cape Town, South Africa and Paris, France. With the political situation at the moment, would there be any recourse for potential flight ...
4
votes
2answers
169 views

International fight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
9
votes
2answers
3k views

Ticket Refund Rights with British Airways After Terror Alert Raised at Destination

I am aware that flight cancellation and refund issues are generally covered by the specific conditions of carriage associated with the ticket. My question has to do with British Airways in particular ...
8
votes
2answers
62k views

What happens if you don't pay booking.com cancellation fees?

What happens if you book two hotels through booking.com and reach only one hotel without cancelling the other booking? Would that hotel charge include cancellation charge of first hotel? UPDATE Not ...
3
votes
1answer
461 views

DB bahn seat reservation

I bought a seat reservation on ICE by mistake for 4.5 euros and I then realized I should buy the ticket so I bought the ticket and realized no reservation was necessary. Is it possible to cancel the ...
2
votes
1answer
4k views

Holiday Inn - charge for cancelled reservation

Last night I booked a room for next weekend in a Holiday Inn. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I just ...
4
votes
0answers
198 views

A flight website offered me change/cancellation for a fee, now refuses and blames airline [closed]

I recently used a website (mytrip.com) to book a round-trip flight (with 1 stop in each direction). The website I used for booking is not the airline's own website. Now, I was not sure I would ...
4
votes
3answers
318 views

Cancelation fee on a unsuccessfully booked room

In April we booked a Hotel for our vacation in Greece in June. The booking took place on the hotel's website. We decided to pay immediately and not have the classical "make a reservation that you can ...
4
votes
1answer
476 views

Miss my flight on purpose to get 24h layover at connecting city [duplicate]

At the end of this month I have a flight from St. Lucia to New York and then New York to Phoenix where I live. There is a 24 hour layover in New York so I figured I would stay an extra day. In order ...
1
vote
1answer
178 views

Bundle deal Expedia [closed]

I recently booked a bundle deal of Flight + Hotel on Expedia, which was cheaper than booking the flight and the hotel separately. In this bundle deal, the hotel is booked for a part of my complete ...
2
votes
1answer
144 views

Price limits for self-arranged hotel after flight cancellation

This question from another traveller states their flight within the EU was cancelled, they had to stay the night and the airline told them to get their own accomodation. They did so and eventually ...
3
votes
1answer
508 views

Canceled + rebooked flight 10 days in advance from Europe to US - does EU compensation apply?

The EU regulations on Air passenger rights describe when you are entitled to compensation for delay: If your flight is delayed at departure, you have the right to assistance, to reimbursement and a ...
4
votes
2answers
3k views

Cancel a Hotel Room After Checking in Online

I'm asking specifically about Hilton properties, but you can answer generally too. Once I check in to a hotel room online or in the hotel app, can I still cancel my reservation, for instance, if my ...
2
votes
3answers
2k views

Hotel reservation on booking.com using debit card

I booked a hotel for my Mum's birthday. I put my Visa debit card info in, thinking it would work, but I received an email saying it was invalid and I need to give a valid card within the next 24 hours ...
4
votes
2answers
7k views

Norwegian booking cancellation

I booked a flight from Oslo to Helsinki and I want to cancel it! How can I do that, and will I have to pay extra charges?
2
votes
1answer
237 views

Additional cancellation fee on a nonrefundable plane ticket: is there any disadvantage to just not showing up?

I bought a ticket through justfly.com, but I might need to cancel it now. I was informed that the ticket is nonrefundable, which is fine--I expected this. I was also told that there would be an ...
1
vote
2answers
345 views

How much money will be deducted after cancellation of Indian railway ticket

I want to travel from Delhi to Jaipur by train, but I change my mind to travel by bus now. I need to cancel ticket and how much ticket money will be refunded to me?
2
votes
0answers
69 views

Is there “No show” for trains in combined tickets? [duplicate]

For example, Air France offer some tickets that combine flight and train to the final destination. After I arrive at CDG, if I don't take the train to the final destination, are they able to see ...
4
votes
1answer
723 views

How to prove I did not take the flight?

In January, I tried to order packages at Orbitz from Boston to Cancun. At first, the payment did not go through, due to some incorrect payment information, but I still had the amount of 2 flight ...
4
votes
1answer
968 views

Can I get a refund on my tickets booked from BA via Expedia?

I booked tickets to go from LHR to LAX, hoping to go to San Diego Comic-Con this year. However, I hadn't appreciated that it might be impossible to get a ticket for SDCC, so I booked in advance. As ...
4
votes
1answer
176 views

Can airlines bump customers to earlier flights against their will? Do customers have any recourse?

I recently had an unpleasant experience where Air Canada bumped a 2.5 hour international connection down to a 30 minute international connection that became a 5 minute one after flight delays. This ...
3
votes
1answer
197 views

Can I drop the connecting flight of an international multi-stop journey and board a flight to a different destination?

I have a ticket to Mumbai from Gdansk (Poland) via Abu Dhabi (Etihad airways). Can I go to Muscat instead of going Mumbai if I book one ticket from Abu Dhabi to Muscat (I have Oman Visa)?
5
votes
1answer
368 views

In case of disruptions, do UK train tickets need to be explicitly endorsed when used the day after?

In cases of severe travel disruptions, I have had Advance tickets endorsed for travel the day after. In practice, an employee at a staffed railway station wrote and stamped something on the back of my ...
13
votes
2answers
2k views

Can United make me pay for rebooking a flight cancelled due to snowstorm?

My United flight to Europe originally scheduled for tomorrow 3/14 has been cancelled. I got an email from United asking me to choose from various alternative flight options, however the "list of ...
0
votes
3answers
644 views

Full charge cancellation with debit card

My father made a reservation via booking.com for an apartment stay at seaside as a surprise present for me. Unfortunately, we aren't able to travel on the days that he booked. He cancelled the ...