Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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3
votes
1answer
834 views

Getting refunded for a non-refundable booking due to the hotel closure because of the COVID-19 situation (Netherlands)

I made a non-refundable hotel room booking through the hotel website. The hotel is located in the Netherlands. Two days ago, a hotel manager informed me that they close the hotel for a certain period ...
4
votes
1answer
238 views

Getting refunded for a flight which I'll be prevented from boarding

In 2019 I booked a flight ticket with SAS to Svalbard. Unfortunately Covid19 happened. My ticket is from a flight outside the nordic countries, with a layover in Oslo. I'll be prevented from ...
1
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2answers
117 views

How to find out if my flight will be cancelled?

I had booked a Lufthansa flight (well before the current crisis, in December 2019) from Germany to the US, bound to leave on April 19. How and when will I be able to find out if the flight will be ...
5
votes
1answer
136 views

When does a flight count as “cancelled” by the airline? (partial cancellation)

We had booked a Boston<->Mumbai itinerary with Expedia on Air France. Original flights were operated by Air France, KLM, Vistara & Delta. Obviously we can't go since the countries are in lock ...
1
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0answers
73 views

Flight has been cancelled by airline but travel agent website still shows scheduled?

I have a flight (Flight number RS704, Air Seoul, Date:3rd April) that has been cancelled by the airline. They have released a notification about this on their official website. But the online travel ...
1
vote
2answers
486 views

Booking.com not refunding my Disneyland Paris stay

Back in January, I booked to stay in Hotel Disneyland Santa Fe in March (in Paris). Due to the effect Covid-19 has had in everyday life and travel, Disneyland Paris had to close including the hotels ...
3
votes
0answers
246 views

Flight cancelled because of COVID19, and they are offering a voucher instead of a full refund. Is that legal? [duplicate]

Airline is Tap Air Portugal. My flight departs from the US to Lisbon. Is there something I can do?
6
votes
2answers
432 views

What to do after Air Canada cancelled flight home

A friend of mine is currently in Cuba and was due to return to the UK on 2 April travelling Holguin> Montreal with Air Canada, and onwards to London Gatwick with BA (single PNR, booking made direct ...
-1
votes
1answer
104 views

How to get insurance after trip extended due to flight cancellation, when existing insurance refuses to extend?

My wife (a UK passport holder) is in New Zealand and had her Emirates flight to Heathrow cancelled. Now her insurance company (Brokersure) will not extend her cover as she cannot get a flight until ...
7
votes
1answer
546 views

Should I cancel my German visa if my research internship has been cancelled?

I was scheduled to travel to Germany on a research internship this summer. But due to the spread of COViD-19, my internship has been cancelled. I have however already been issued a visa. Do I need to ...
8
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0answers
173 views

Do EU Refund rules apply to Coronavirus related cancellations by airlines?

I've got a flight ticket with Emirates, and as part of Coronavirus related cancellations, the Dubai -> Geneva leg has been cancelled. I understand this does not lie under the EU flight regulations ...
1
vote
1answer
244 views

Flight cancelled - forced to extend time abroad. Compensation?

I booked an easyJet flight from London to Zurich several months ago. I also have an annual Coverwise travel insurance policy. I am a Swiss citizen but resident in the UK. I was scheduled to return ...
1
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0answers
854 views

What percentage of international flights departing from Manila are cancelled due to Duterte's lockdown on Metro Manila from 2020-03-15 to 2020-04-14? [closed]

What percentage of international flights departing from Manila airport (MNL) are cancelled because of Duterte's lockdown on Metro Manila because of COVID-19 from 2020-03-15 to 2020-04-14? I have ...
1
vote
1answer
57 views

Cancellation Fee [closed]

have booked the flight from Kathmandu to Sydney on Malaysian Airlines. Now, I would like to cancel the flight amid Coronavirus fear. Could anyone suggest how much will be the cancellation charge or if ...
1
vote
1answer
3k views

Booking.com cancellation fees during COVID-19 outbreak? [duplicate]

I booked an apartment in Barcelona for the 19th March, but obviously I’ll be unable to attend due to the coronavirus. I have paid for the apartment up front, in full. I messaged the apartment ...
2
votes
1answer
393 views

Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st. In ...
2
votes
1answer
280 views

May I get a refund for a flight cancelled because of COVID-19? [duplicate]

I had a flight ticket from Madrid (MAD, Spain) to Miami (MIA, US) to fly in March with AirEuropa. I got an email saying the flight was cancelled 13 days and 21 hours before the flight. Am I eligible ...
18
votes
7answers
11k views

German hotel asking cancellation fee

I had booked a room in a hotel for two days in Füssen using booking.com. I provided a password protected visa debit card. I cancelled my accommodation within two days due to change of plans. I ...
3
votes
0answers
182 views

TransferWise account and cancellation of hotel because of COVID-19

Due to the on going Coronavirus outbreak, there has recently been a state of emergency declared in Czechia meaning my partner can't travel and, for this reason, I emailed a hotel I had booked in the ...
33
votes
9answers
12k views

Should I bother cancelling if the traveller is planning not to show up for a flight?

As part of my job, I helped my university to buy an airline ticket for a student from city A to city B. Due to the COVID-19 disease outbreak, the student decided that it was too risky to travel, and ...
0
votes
0answers
158 views

Are flight tickets from or to the US purchased through Vayama refundable free of charge within 24 hours (ticket was purchased > 1 week before)?

Are flight tickets from or to the United States purchased through Vayama refundable free of charge within 24 hours, assuming that the ticket was purchased at least 1 week prior to the flight? https://...
2
votes
1answer
305 views

Coronavirus and flight cancellations in Europe

Major European airlines canceled many flights to Asia due to the coronavirus outbreak. Lufthansa announced that up to 25% of short-haul and medium-haul flights could be canceled as well. I was ...
7
votes
2answers
2k views

Coronavirus cancels connecting flight

My BF flies on Monday Athens-Zurich-Miami, with Swiss. He recently received an email saying that his flight details have changed, and he finds out that Lufthansa, ATH-ZRH operator, will most likely ...
2
votes
1answer
177 views

Booked a trip on Kiwi: one of the flights was cancelled, alternatives don't fit me. What are my rights?

I booked a trip on Kiwi (4 flights): Zurich > Oslo, Oslo > Tromso, Tromso > London, and London > Zurich The last leg was cancelled. They suggest alternatives but there all very unpractical. Other (...
3
votes
1answer
2k views

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight? [closed]

Ryanair have cancelled an outward flight. Can I claim the cost of the return flight from them?
1
vote
1answer
304 views

Singapore airlines changed my flight by +5h, can I get a refund?

I bought a ticket in a promotion, according to Singapore airlines, so that ticket is non-refundable. However, the airline sent me an email that my flight got reschedule by over 5h earlier. I sent them ...
1
vote
1answer
381 views

My visa was cancelled at the airport

I got this inside my passport on getting back to my country... Its says REMOVAL DIRECTIONS I hereby direct you to remove¹/ make arrangements for the removal² of the person named above from ...
2
votes
1answer
172 views

What happens if the host cancels my reservation through Booking.com? [closed]

I booked through booking.com recently. After having the reservation I bought the plane tickets and I have everything set up for the trip. The reservation was auto-confirmed. Meanwhile, I got a ...
9
votes
2answers
3k views

Amount hold after free hotel cancellation from Booking.com

I booked a hotel room through Booking.com with FREE CANCELLATION policy. Once booked, a small amount of money was pledged from my debit card balance (for security reasons, for the hotel to confirm if ...
2
votes
1answer
187 views

Canceling United Flight - Credit Policy

I need to cancel or possibly change an international flight on United with a non-refundable ticket (class T). When I log in to the app and hit cancel, the credit shown is the exact amount I paid for ...
0
votes
2answers
123 views

Turkish airline Tehran to Chicago flight status

My mother is coming from Tehran to Chicago (layover at Istanbul) via Turkish Airlines in mid-April. I saw on the news that Turkey is closing its border with Iran due to Coronavirus. I called Turkish ...
3
votes
2answers
4k views

Compensation for Turkish Airlines' cancelling flight due to Corona?

Turkish Airlines just cancelled my flight (Isfahan-Vienna) one week before my travel date, due to health concerns about Corona. They actually cancelled all flights from Iran. They told me my flight ...
1
vote
1answer
136 views

Cancellation of one flight of my journey

I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The ...
6
votes
1answer
8k views

Refund/ compenastion for cancelled Air China international flight

I made the mistake of booking a return flight (799 UK pounds = 1550 Australian dollars) from Copenhagen to Melbourne with Air China. The outbound flight in January was okay, but in March they made a ...
1
vote
1answer
107 views

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
13
votes
2answers
5k views

KLM canceled a flight from China back to Europe that we had already requested a refund for. Are we entitled to compensation or just refund?

Due to the coronavirus KLM canceled all flights from China about a week ago. Naturally we are entitled to a full refund. According to European Union air passenger rights, passengers are also entitled ...
7
votes
1answer
168 views

Itinerary if only one party shows up

I know that if one books multi-leg itinerary and one does not present oneself to one of the legs, the remainder of the flight may (will?) be forfeit. I am curious to know what would happen if I were ...
4
votes
1answer
2k views

Can I claim on my travel insurance if a country closes its border?

North Korea has closed its border to foreign tourists due to the new coronavirus. I had a tour booked in March, I have been told I will get my deposit back from the tour company if the border is not ...
4
votes
2answers
252 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
1
vote
1answer
191 views

My Iberia flight was cancelled, what are my options?

I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
7
votes
4answers
3k views

Brush Fires Near Sydney Australia, Jan 2020 Travel

I am traveling from the US to Sydney, NSW Australia from January 3rd to January 11th of 2020 on Qantas. I have been keeping up with the news on the brush fires NSW is experiencing. I wanted to see ...
3
votes
2answers
223 views

Cancellation of last leg of flight, can I still fly?

Due to volcano eruption the last leg of my flight, that is (Hong Kong-Manila), may well be cancelled, while my whole itinerary is (Europe-Hong Kong, Hong Kong-Manila). Can I still fly to Hong Kong ...
0
votes
1answer
111 views

Booking 1 day late to cancel what will happen? [closed]

I miscalculated the days i have to cancel the trip and now when I was canceling it said something about 150$ cancellation fee. I'm not quite sure was it a booking linked to some of my cards, what do ...
4
votes
1answer
134 views

Money back because of the cancelled flight with Onur Air

3 weeks ago I bought a two-way ticket Cologne-Istanbul-Cologne from Onur-Air. Yesterday I received an e-mail that the second flight got cancelled. Do I have a right to ask for a refund for both ...
1
vote
0answers
53 views

Regarding Visa cancellation [closed]

I live in Sri lanka and my husband will return to kuwait but he doesn't want me to come to kuwait. He is planning to cancel my visa. How long does it take him to cancel my visa if he got there and ...
5
votes
2answers
950 views

I was charged for one room despite free cancellation policy. Is this refundable?

I made a reservation for a hotel using Booking.com and upon confirmation I was charged the amount for the price of the first night of stay plus tax. This was specified albeit in fine print, and I was ...
4
votes
2answers
4k views

Flighthub terms on canceling flight with refund due to potential terror threat?

My girlfriend has purchased a ticket via Flighthub.ca in March. The flight route is Toronto -> Istanbul -> Tirana. Due to yesterday's terror attack on Istanbul's airport, Ataturk, my girlfriend ...
0
votes
1answer
73 views

Round trip or two one-ways better if outbound might be cancelled?

I am planning a vacation in a few months to meet my husband at a conference in San Diego. Unfortunately, there is a chance that I will have a work trip the preceding week, meaning my travel plans are ...
22
votes
6answers
42k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
7
votes
0answers
127 views

Not sure if this is fully refundable or if this is a play on words? [closed]

I want to purchase a refundable ticket as I am likely cancel it in the future. The information given by them is confusing, probably on purpose, it could also be my lack of experience. They mention ...

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