Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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3
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1answer
77 views

Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)

A while ago I bought a flight+return from Japan to Korea. Now I am in Korea (used the first flight) and have just received an email that my return flight has been canceled (a couple weeks ahead). The ...
2
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1answer
149 views

First leg brought one day forward: compensation or change my flight?

I have a Milan-Paris-Boston (MXP-CDG-BOS) flight scheduled for late January. My flights were scheduled for the same day. However, my Milan-Paris (MXP-CDG) flight got cancelled and brought one day ...
6
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1answer
541 views

Hotels cancellation policy J-2, J-25, etc

A hotel in France has the following cancellation policy (translated from French): Reservation for 1 to 4 nights: Cancel on the day of arrival without fees [...]. Reservation for 5 to 27 nights: ...
6
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3answers
515 views

What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but ...
2
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0answers
71 views

How to cancel Air France itinerary and get a refund in cash?

I know this should be straightforward, but unfortunately it appears to be far from the case. All of the customer service numbers I have tried are currently closed. I bought a return trip on the Air ...
6
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2answers
2k views

What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, ...
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2answers
103 views

Can I cancel a Delta flight within 24-hours of booking?

I need to cancel my flight. How do I cancel the flight for free, if possible?
2
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1answer
239 views

Is British Airways's reason for rejecting EC261 compensation legitimate?

On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this ...
2
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1answer
197 views

Airline anticipated leg of return flight, then has been beating around the bush about the refund for 4 months

I bought a 2-way flight from SFO to MXP with Level, and the return flight was supposed to be on Aug 15, 2021. On July 26 I received notification that the first segment of the return flight (MXP-BCN) ...
9
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1answer
247 views

Cancelling only one passenger in a booking

I have bought a ticket for me and someone else, from Madrid to Buenos Aires, via eDreams. I purchased cancellation insurance along with my ticket. My partner can no longer travel on the given date, ...
3
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2answers
2k views

Refund from Delta for canceled trip

I'd like to know if anyone is familiar with any specific regulations that force Delta (a US company) to refund or give some kind of compensation to passengers that had their trip to the EU (AMS in ...
25
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3answers
6k views

Airline messed up my upcoming connection, travel agent wants to charge fees for rebooking. What to do?

I have an upcoming flight in a couple of months and made the mistake of buying through a 3rd party travel agent (FlightNetwork). Now I have flights from both Air Canada and Kuwait Airlines on that ...
1
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0answers
73 views

Any travel insurances covering canceled flights/trains before the day of departure?

Suppose we're dealing with the following scenarios (that actually happened to me): Being in the middle of a trip in the US, Amtrak canceled the train that I was supposed to take 10 days before the ...
0
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1answer
80 views

What refund am I entitled to from BA if I first accept a change of itinerary

I paid EUR 670 for flights in August (VIE-LHR). First the outbound flight was cancelled, so I rebooked it (at no cost) for the next day. Now all the flights have been cancelled and I want a cash ...
0
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1answer
97 views

Should I book with a Vueling flight although its previous flights have been canceled? [closed]

I want to book with Vueling VY7475 flight on the 1st of September. however, its previous record isn't promising, its flight history here shows that all its flights have been canceled last year and ...
4
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1answer
749 views

First leg cancelled - Etihad Airways refuse to rebook

The first leg of my flight from Vienna to Abu Dhabi (for the month December 2021) has been cancelled by Etihad Airways. I called the customer service and they refused to rebook the new flight without ...
3
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0answers
90 views

Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently ...
4
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1answer
141 views

Flight Changed Itinerary by full day, Ticket bought through 3rd Party

Similar to: Flight itinerary/time/date change I had scheduled a flight (Air Serbia), and purchased it through a 3rd party company (Orbitz). After the hassle-free 24 hour cancellation period had past, ...
1
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1answer
170 views

What are my rights if I miss a flight due to a schedule change

I was booked on a flight from Dublin to London and the airline emailed me to say that the flight was cancelled and I have been booked on a flight the day before. If I had not seen this email (I didn'...
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0answers
125 views

British airways refund

I booked a flight from MAA to LHR direct flight for travel in January. BA kept cancelling the flight and finally I changed the booking to a connection flight (MAA -> BOM -> LHR) for the 28th of ...
1
vote
1answer
119 views

Were companies required to issue pandemic flight vouchers in the US?

Back when the pandemic first landed in the US, we cancelled some flights that we had booked. The company we booked through offered us vouchers that ostensibly expired at the end of this year (9 ...
0
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1answer
301 views

Cancelled stamp on passport [closed]

I have a friend, from Zimbabwe, that stated, some time back she wanted to visit SA and got the stamp in her passport, she then, however, decided not to travel anymore. They cancelled the stamp. Can ...
2
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1answer
886 views

Can one cancel the return flight with Qatar Airways and if so, what is the fee?

https://www.qatarairways.com/en/travel-with-confidence.html (mirror) states: [Applicable for tickets issued up to 30 April 2021.] You also have the option to refund the unutilised value of your ...
5
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1answer
155 views

EC 261 refund: marketing vs operating carrier

Let's a assume a flight from the US to Europe with two legs: A transatlantic and a short connection inside the EU. The ticket is sold and the transatlantic is operated by the marketing carrier, say ...
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0answers
47 views

Rerouting options under EC261

We are a party of four with a one-way flight from New York to Paris with one stop in Porto, Portugal on TAP Airlines. The flight is not for a few months yet but the third party that we purchased the ...
4
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0answers
108 views

Return cancelled after outbound has already been taken: what are my rights?

I'm trying to help out a stranded traveler in this thread. British Airways (one-leg) flight cancelled due to Covid They flew to Delhi with BA but the return was cancelled due to Covid. I'm trying to ...
2
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1answer
652 views

British Airways (one-leg) flight cancelled due to Covid

My return BA flight (Del-Lon) for the 5th of January is canceled due to new covid regulation. I booked the ticket through Opodo and purchased a completely flexible ticket. I requested Opodo for ...
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0answers
87 views

How can I figure out why my flight was cancelled?

I try to keep the question as general as possible. I received a notification 1h before departure that my flight was cancelled. After a lot of work, I managed to be rebooked on the same flight one week ...
0
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1answer
61 views

Flying from Beijing to Istanbul through Amsterdam in mid January: if the flight is cancelled, what are my options?

My girlfriend and I are planning to meet in Turkey in January. She flies from Beijing via Amsterdam to Istanbul. But currently, Turkey has blocked flights from the Netherlands because of the new COVID ...
16
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7answers
3k views

Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a ...
0
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1answer
76 views

Flexibility with e-credit: could I use credit at one company to buy flight from another (partner) company?

With the covid pandemic, companies have now a much more flexible cancelling policy, allowing passengers to cancel a flight and giving them an e-credit to be used with them. I am concerned though that ...
10
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2answers
2k views

Ryanair using "unauthorised screen scraper" argument to refuse refund

I had a return flight (booked on the 29th of Oct) with Ryanair that was moved from Dec 1. to Dec. 3 and subsequently cancelled. I requested a refund after the cancellation, and received an e-mail a ...
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0answers
51 views

Flight Cancelled due to Covid [duplicate]

Our family's flight to Portugal from Canada scheduled in May 2020 was cancelled by the TAP Portgual airline due to Covid. Since we are unlikely to be able to travel there within a couple of years we ...
9
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0answers
154 views

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
0
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2answers
447 views

If I miss the outbound in round trip booking, do I use the inbound ticket?

I want to book a one-way flight from QatarAirways from Tehran(IKA) to Montreal(YUL) and the price is 1100$ for one-way trip but the price of a round-trip from YUL to IKA (YUL to IKA as outbound ~450$ ...
8
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3answers
3k views

COVID-19 canceled flight (Norwegian from Spain to Finland), refund request accepted, still not received?

I made a flight reservation with Norwegian back in June 2020 for flying from Spain to Finland in August 2020 (I hold EU citizenship). Some weeks later, still in June 2020, I got notified that my ...
4
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1answer
519 views

Outbound leg cancelled – Can I get a partial refund?

I have a trip booked in November with the outbound journey on Austrian Airlines from Zurich via Vienna to Nuremberg, and the return on Lufthansa from Nuremberg via Frankfurt to Zurich. I have been ...
3
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1answer
647 views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
3
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3answers
314 views

When do flight cancellations start to affect previously confirmed reservations?

Before COVID, I booked some flights on Turkish Airlines (TK). Due to COVID, the trip is off the cards, so I'd like to get a full refund. However, under TK's policies, while I'm entitled to change ...
20
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2answers
6k views

Why is Lufthansa cancelling flights to India?

Does anyone know why Lufthansa has cancelled flights to India up to 20th October?
3
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1answer
167 views

One leg of ticket cancelled, other leg disappeared online

I am going from Los Angeles to Istanbul and then to Tehran. Turkish airline flight has been canceled to Tehran. When I am going to reschedule my ticket, it only shows that I have 1 flight (Istanbul to ...
1
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1answer
88 views

No refund cancellation policy and CoViD-19

My sincere apologies if this was already asked and answered before, I failed to find a similar question. I had booked a flight earlier this year that had a non refundable cancellation policy. However, ...
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2answers
4k views

Can I receive a refund for a Ryan Air ticket that can't be used because of the next flight being cancelled?

Say, I have two itineraries booked with Ryan Air. City A to City B, and City B to City C, with a few hours connection in City B. Being a point-to-point airline, Ryan Air does not offer connecting ...
24
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4answers
6k views

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
1
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1answer
149 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
5
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0answers
90 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
2
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1answer
169 views

Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
1
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0answers
350 views

TAP Air Portugal changing flight for free is not possible [closed]

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
5
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2answers
331 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
2
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0answers
59 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...

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