Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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24
votes
3answers
20k views

Not flying the first leg of the journey – Company cancels the second-leg ticket

I've a friend that booked a round-trip journey. He booked A-to-B and B-to-A. Somehow he needed to be earlier at location B, so he took a train and did not take the flight from A to B. When he went to ...
13
votes
4answers
166k views

I've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge?

Just today, I booked a hotel in Hong Kong through Booking.com using a prepaid debit card which has zero balance. My reservation was confirmed; however, I changed my mind as I found a cheaper place to ...
25
votes
4answers
90k views

How does Booking.com enforce cancellation fees when booking without a credit card?

Booking.com lets you book accommodation without a credit card in some cases: But what happens if I cancel my reservation or simply don't show up on the day of the booking? Would they send me a bill ...
20
votes
4answers
36k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
3
votes
1answer
8k views

With an Advanced Purchase UK train ticket, what happens if your train is cancelled?

There are broadly three different kinds of UK train ticket available, Anytime (valid on any train), Off-Peak / Super Off-Peak (valid on trains outside of peak hours), and Advanced Purchase (valid on ...
14
votes
2answers
2k views

Knock-on of different airline flight being cancelled on same booking

I'm eyeying up a flight booking. First from Auckland (AKL) to Sydney (SYD) with LAN Chile. Then 3 hours later, from Sydney to Vancouver (YVR) with Air Canada. However, LAN has a poor rating for ...
38
votes
10answers
29k views

What can I do with a plane ticket that won't be used?

I have two plane tickets for London - South America with one stop. For reasons that aren't relevant, my companion won't be able to make it, so the seat will be completely empty. I'm almost certain ...
16
votes
1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
75
votes
7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
6
votes
1answer
2k views

My flight was just canceled two weeks before the date

Expedia just informed me that my flight with Ukrainian International Airlines was canceled. I'm flying from NYC to Kiev. This is an important business trip and I ordered tickets 2 months ago. Expedia ...
6
votes
1answer
222 views

Flight cancelled but doesn't show up on status

I booked a SpiceJet flight from Dubai to Ahmedabad on Dec 16 (SG-16) scheduled to depart at 7:25 PM. At noon I received an SMS from SpiceJet to advise me that my flight has been delayed by 4h 50m. ...
0
votes
3answers
6k views

Cancellation of booking (without credit card) from booking.com

I booked a room from booking.com just for the visa. The room that I booked didn't require a credit card information and I did the booking without reading the conditions. Now I noticed that 320 CAD is ...
35
votes
3answers
4k views

Is there any personal benefit in formally cancelling a (non-refundable) flight?

I'm currently in Tenerife and have a return flight booked for 20 May. I have decided to stay out here a bit longer and purchased a single ticket back to the UK for 25 May on another airline. The ...
19
votes
7answers
11k views

Hotel asking cancellation fee

I had booked a room in a hotel for two days in Füssen using booking.com. I provided a password protected visa debit card. I cancelled my accommodation within two days due to change of plans. I ...
23
votes
2answers
5k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
10
votes
1answer
760 views

Which airlines with routes connecting Vietnam and China have free cancellations and can be booked online?

Due to China's visa rules I need to have a return flight booked in order to obtain a visa. But once I have the visa I am free to enter overland and not use the flight. On my previous trip I had a ...
9
votes
2answers
17k views

Can I get a cheaper one-way flight by booking and cancelling a flexible return leg for a refund?

I’m looking to book a one-way flight from the UK to a European city. The airline [I don’t think it matters which one specifically; this question is really about the principle] wants to charge around £...
6
votes
1answer
2k views

What to do if denied boarding due to the airlines' fault?

Last week, my wife and I were traveling to the United States. During the beginning of the trip, the airline agent suggested that we re-route our trip to avoid some visa-related issues in UK because ...
3
votes
1answer
311 views

Was this itinerary switch valid?

Note: This question is in relation to a slightly complicated scenario outlined here. You don't need to read that question to get a sense of this question. My wife and I were traveling to India from ...
2
votes
2answers
3k views

Is layover time of 1hr and 5 min enough at Vienna International Airport to catch the next connecting flight?

I am travelling to San Francisco, and my itinerary has two layovers, first leg of the journey is from DEL(Delhi) to Vienna (layover 1 hour 5 min) the second leg is from Vienna to Frankfurt (layover 1 ...
13
votes
1answer
4k views

Wizz Air website says “no flight” but I have already bought a ticket

On November 2016 I bought a Wizz Air ticket, paying by credit card. The flight is in June 2017. Recently my friends, also interested in travelling to the same place as me, were checking flights and ...
13
votes
2answers
1k views

Train trip from Stockholm to Hamburg via Copenhagen next week (amid closures due to migrants/refugees)

One month ago I planned and booked my trip from Stockholm to Hamburg for next Monday (14/09). Stockholm -- Copenhagen (SJ) and Copenhagen -- Hamburg (DB) My trip would also include the ferry transfer ...
12
votes
1answer
1k views

Intra-EU flight cancelled <48 hours from departure, should you be able to ask for rebooking onto a different airline?

A friend of mine is due to be flying to Rome tomorrow, to Fiumicino (FCO) airport. Last week there was a fire there though, badly affecting Terminal 3, so there are understandably some disruptions to ...
11
votes
1answer
1k views

Airbnb long term cancellation by host?

I'm a college student looking for 6 week housing in NYC this coming winter and have found a private bedroom on Airbnb. While I understand the cancellation policy for guests, I am nervous that my host ...
10
votes
1answer
836 views

When my flight is cancelled in EU, can I insist that the airline arrange a hotel for me?

The Short Version My flight within the EU is cancelled and I am stranded in a city. The airline offers me an alternative flight the next day, which I accept, necessitating a night in a local hotel. ...
8
votes
1answer
507 views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
4
votes
0answers
280 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
3
votes
2answers
1k views

Can I have the final leg of a multi-city flight refunded?

I have a refundable ticket taking me from 'A' -> 'B' and then 'C' -> 'A'. However, I have now made further plans, so that I do not need the C -> A ticket anymore. So, given the limited travel budget ...
3
votes
1answer
287 views

Cancelling a mileage award ticket after check in American Airlines

If I booked a mileage award travel through American Airlines, and have checked in at the airport and passed security, can I still cancel my trip a few hours before I board, in the event of an ...
3
votes
1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
3
votes
1answer
162 views

Forceful change of flight schedule by American Airlines

I bought an international flight via an online travel agent. Recently I received an email from the agent saying that the flight schedule has been changed by the airline. There was a button which I was ...
0
votes
1answer
159 views

What should I do if one leg of my travel plan is cancelled by the airline? [duplicate]

I have following legs of flight travel I have to cover in December: Delhi to Milan (MXP), Air Italy, dep. Monday 6am India time Milan to Rome (FCO), Air Italy, dep. Monday 5pm Italy time Rome to ...