Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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6
votes
1answer
8k views

Refund/ compenastion for cancelled Air China international flight

I made the mistake of booking a return flight (799 UK pounds = 1550 Australian dollars) from Copenhagen to Melbourne with Air China. The outbound flight in January was okay, but in March they made a ...
1
vote
1answer
88 views

Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?

On last Monday, 2020-02-10 I had a bokking for the following flights: SK1045 Kiruna 13:50 - Stockholm 15:30 LH2419 Stockholm 18:30 - Munich 20:40 (Apparently) Due to bad weather caused by storm ...
12
votes
2answers
4k views

KLM canceled a flight from China back to Europe that we had already requested a refund for. Are we entitled to compensation or just refund?

Due to the coronavirus KLM canceled all flights from China about a week ago. Naturally we are entitled to a full refund. According to European Union air passenger rights, passengers are also entitled ...
7
votes
1answer
167 views

Itinerary if only one party shows up

I know that if one books multi-leg itinerary and one does not present oneself to one of the legs, the remainder of the flight may (will?) be forfeit. I am curious to know what would happen if I were ...
4
votes
1answer
255 views

Can I claim on my travel insurance if a country closes its border?

North Korea has closed its border to foreign tourists due to the new coronavirus. I had a tour booked in March, I have been told I will get my deposit back from the tour company if the border is not ...
45
votes
8answers
12k views

Why would you cancel a non-refundable hotel reservation?

I was wanting to cancel a hotel reservation on Expedia but when I clicked on the cancel link I get this message: The room/unit type and rate selected are non-refundable. Should you change or cancel ...
4
votes
2answers
238 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
1
vote
1answer
147 views

My Iberia flight was cancelled, what are my options?

I am planning to travel from Portugal to Norway in June, and I have booked the return flight from Bergen, Norway to Lisbon, Portugal through Iberia. The booking actually consists of two flights, one ...
7
votes
4answers
3k views

Brush Fires Near Sydney Australia, Jan 2020 Travel

I am traveling from the US to Sydney, NSW Australia from January 3rd to January 11th of 2020 on Qantas. I have been keeping up with the news on the brush fires NSW is experiencing. I wanted to see ...
3
votes
2answers
200 views

Cancellation of last leg of flight, can I still fly?

Due to volcano eruption the last leg of my flight, that is (Hong Kong-Manila), may well be cancelled, while my whole itinerary is (Europe-Hong Kong, Hong Kong-Manila). Can I still fly to Hong Kong ...
0
votes
1answer
108 views

Booking 1 day late to cancel what will happen? [closed]

I miscalculated the days i have to cancel the trip and now when I was canceling it said something about 150$ cancellation fee. I'm not quite sure was it a booking linked to some of my cards, what do ...
4
votes
1answer
113 views

Money back because of the cancelled flight with Onur Air

3 weeks ago I bought a two-way ticket Cologne-Istanbul-Cologne from Onur-Air. Yesterday I received an e-mail that the second flight got cancelled. Do I have a right to ask for a refund for both ...
1
vote
0answers
53 views

Regarding Visa cancellation [closed]

I live in Sri lanka and my husband will return to kuwait but he doesn't want me to come to kuwait. He is planning to cancel my visa. How long does it take him to cancel my visa if he got there and ...
5
votes
2answers
877 views

I was charged for one room despite free cancellation policy. Is this refundable?

I made a reservation for a hotel using Booking.com and upon confirmation I was charged the amount for the price of the first night of stay plus tax. This was specified albeit in fine print, and I was ...
11
votes
1answer
735 views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
4
votes
2answers
3k views

Flighthub terms on canceling flight with refund due to potential terror threat?

My girlfriend has purchased a ticket via Flighthub.ca in March. The flight route is Toronto -> Istanbul -> Tirana. Due to yesterday's terror attack on Istanbul's airport, Ataturk, my girlfriend ...
0
votes
1answer
69 views

Round trip or two one-ways better if outbound might be cancelled?

I am planning a vacation in a few months to meet my husband at a conference in San Diego. Unfortunately, there is a chance that I will have a work trip the preceding week, meaning my travel plans are ...
22
votes
6answers
41k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
7
votes
0answers
121 views

Not sure if this is fully refundable or if this is a play on words? [closed]

I want to purchase a refundable ticket as I am likely cancel it in the future. The information given by them is confusing, probably on purpose, it could also be my lack of experience. They mention ...
10
votes
2answers
3k views

US 24 hour cancellation right: can you roll it over multiple days?

If you buy a flight in/from the US, there is a legal 24 hour free cancellation period, in which a flight can be cancelled for free, as long as it is bought seven days ahead of departure. Is it ...
2
votes
1answer
129 views

Flight cancelled due to strikes

I was supposed to be flying with RyanAir to Portugal tomorrow. Unfortunately, today I got a message saying that the flight is canceled and a link to ask for the money back. The problem is that I have ...
2
votes
0answers
80 views

cancelled flight from Israel

I wonder whether anyone can help and / or point me to the right direction. We boarded a flight from Israel to Moscow (Aeroflot Russian Airlines) and after about 1.5 hours were told the flight was ...
3
votes
0answers
116 views

What should I do when the carrier unilaterally canceled my booking?

I booked a flight couple weeks ago, taking off tomorrow. Today I tried to get a boarding pass but their app says that my booking was somehow canceled (I didn't do that), the money is returned to my ...
1
vote
1answer
150 views

How to cancel a flight ticket with Iberia for free?

I purchased a flight ticket on iberia.com (not through a travel agency). Due to having found a train alternative, I no longer wish to fly this Iberia flight. My ticket is non-refundable and I am ok ...
3
votes
1answer
117 views

Refund of Cable-car Ticket in case of Cancellation on account of Bad Weather

If I book winter tickets for Zugpitze (non-skier) online and on the day of trip the cable car and/or train is not operating due to bad weather conditions, then would there be any refund of the ticket? ...
15
votes
2answers
653 views

Where can I find out the real reason for a cancelled flight?

My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
8
votes
4answers
219 views

Taking advantage of Jetblue sale when I already bought ticket?

A few months ago I bought a Jetblue "Blue" ticket to JFK on 10/31 for $120. Today Jetblue emails me a sale where that same ticket to JFK on 10/31 is $31. Is there any way (or trick) where I can take ...
2
votes
1answer
181 views

What to do after a claim for compensation is rejected

I had a flight with an airline company with one stop. The first flight was delayed more than 3 hours because of the crew cabin of the airline company, two of them have left the airplane and the ground ...
3
votes
1answer
82 views

What is the flow on effect of Haneda and Narita flight cancellations?

There is a big typhoon in Central Japan that has cause flight cancellation of ANA and JAL and cancellations/indefinite delays for nearly all other airlines. My parents are travelling from Perth on ...
0
votes
0answers
34 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
5
votes
1answer
285 views

My coworker's Ryanair flight has been canceled because a partner is on strike. Can he ask for a refund and/or compensation?

My coworker had a flight scheduled for this afternoon from Brussels to Dublin using Ryanair. However, Aviapartner, one of the 2 companies in charge of ground activities like baggage handling, moving ...
6
votes
1answer
276 views

United changed my nonstop to a two-legged itinerary. What's my recourse?

I bought a nonstop international ticket (UA896 returning on UA895, Asia to the USA) on United Airlines through their web site. When I arrived at the airport, they put me on a flight to SFO and gave me ...
7
votes
2answers
307 views

My friends flight was cancelled but mine wasn’t, what can I do?

I wanted to fly to Spain over the next weekend with some friends. They wanted to fly on Thursday evening and I had to fly on Friday morning, because I have to work on Thursday and can't make it. Now ...
6
votes
0answers
71 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
1
vote
2answers
225 views

Online check-in, overbooking and EU compensation rights

I couldn't find an answer to this anywhere. Everything I find about overbookings is about people standing in line at the gate, after security scrutiny, and being bumped. I have read everything about ...
3
votes
2answers
3k views

Cancel a Tourist (C) visa issued for all schengen states

I'm the guarantee host for a tourist visa for my former girlfriend. Now she got the visa in her passport, but we just split. Is there a way to cancel the visa? She alread got the passport with the ...
3
votes
1answer
174 views

Compensation from Deutsche Bahn [duplicate]

We decided to travel to Croatia using ferry, train and coach from the UK. We had booked our train tickets through DB and actually had three trains on that ticket. We successfully caught our first ...
5
votes
3answers
1k views

“Cancel for any reason” travel insurance

Does anyone have any experience using "cancel for any reason" travel insurance (in particular in the UK)? My girlfriend and I are looking at booking a holiday for later this year, with the catch that ...
0
votes
3answers
6k views

Cancellation of booking (without credit card) from booking.com

I booked a room from booking.com just for the visa. The room that I booked didn't require a credit card information and I did the booking without reading the conditions. Now I noticed that 320 CAD is ...
3
votes
0answers
78 views

Schengen Visa Cancelation

I was wondering what sort of procedures a German consulate would have to follow/its obligation (or lack thereof) to communicate a visa cancelation to the traveler? I have been issued a student visa ...
5
votes
1answer
251 views

EU 261 - Flight Compensation - Declined due to delays from previous flights

Last week 10 minutes before my departure (in the EU) my flight (Ryanair) was cancelled (Without giving me any reason for the cancellation). No help was provided by Ryanair except I should go to the ...
0
votes
1answer
67 views

Does stop over flight cancellation charges twice of normal charges? [Thai Airlines]

While I am booking for Thai Airlines, I have searches for few others also, but could not come to any conclusion. Travelling from A->B with stopover in bangkok. Same PNR, etc. The T&C just says "...
6
votes
1answer
120 views

Compensation for cancelled flights in EU, one booking, multiple legs

I have a question about compensation under EU laws for my flights. I booked a Lufthansa ticket to fly from Leipzig to Valencia via Frankfurt, and from Valencia to Leipzig via Frankfurt. About 5 ...
0
votes
1answer
1k views

Turkish airlines: can't re-schedule flight with changed date/time

We're having problems with Turkish Airlines's flight re-schedule system, and we're a bit in panic. We - a group of 6 people - booked and paid for a flight from Budapest to Ankara with a stop in ...
3
votes
3answers
14k views

Wizz Air ticket cancellation

I have to cancel my Wizz Air tickets due to visa problems. I have already checked in online for the outward journey on March 16th and return is March 23rd. What if the Wizz Air cancellation fee is ...
3
votes
1answer
2k views

Air China changed my departure date. What to do?

I am currently in Thailand and I called Air China as my flight kept getting changed since I booked it. When I booked, my layover was about 2 hours in China. Then it changed to 9 hours, so I phoned ...
5
votes
1answer
210 views

Can not obtain proof of ticket cancellation from Wizz Air

I have cancelled my tickets for a Wizz Air flight. The refund is not the issue as "cancellation fees were higher than ticket price" and all that, but I need to have a cancellation confirmation in ...
7
votes
1answer
193 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
2
votes
2answers
118 views

booking.com not canceling previous booking while booking another

I have already booked one hotel through booking.com. Now I want to book another. I want to keep both of these bookings for now and decide latter which one to cancel. Both of these hotels have Free ...
7
votes
2answers
2k views

Does Turkish Airlines tend to “economically” cancel flights?

The other day I happened to be booked on Turkish Airlines flight TK 1808 from LYS to Istanbul, with a connection to the far east. It appears that TA cancelled the flight. It's true there was some ...

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