Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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77
votes
7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
55
votes
7answers
18k views

What's going to happen to my booked AirBerlin flight now that they've gone bankrupt?

AirBerlin have just declared that they're going bankrupt. I have tickets booked with them for a Berlin-Chicago-Munich itinerary for the end of September. I understand the German government has ...
46
votes
8answers
13k views

Can a hotel cancel a confirmed reservation?

I booked a hotel a yesterday though Booking.com for a special occasion in Barcelona (I'm traveling from another European country). The booking isn't for another few months. The booking includes: ...
41
votes
4answers
5k views

Was I scammed by BoraJet? They cancelled the flight, promised to pay for another ticket - it didn't happen

This is about the Turkish airline BoraJet. I was going from Istanbul to Ankara via BoraJet, but when I arrived at the airport, the flight was cancelled by the airline. The manager of BoraJet told me ...
38
votes
10answers
29k views

What can I do with a plane ticket that won't be used?

I have two plane tickets for London - South America with one stop. For reasons that aren't relevant, my companion won't be able to make it, so the seat will be completely empty. I'm almost certain ...
35
votes
3answers
4k views

Is there any personal benefit in formally cancelling a (non-refundable) flight?

I'm currently in Tenerife and have a return flight booked for 20 May. I have decided to stay out here a bit longer and purchased a single ticket back to the UK for 25 May on another airline. The ...
34
votes
2answers
12k views

What happens if I no-show on a multiple person flight booking?

Some friends and myself have booked a flight together with a budget airline (BlueAir) in a couple of days. Something has come up and I may not be able to make the flight, but my friends still intend ...
26
votes
2answers
5k views

Suddenly it's announced that my train won't go to my destination, is my Sparpreis ticket valid?

During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket (first class with reservation). Is my ticket still ...
25
votes
2answers
3k views

Are the ferries in Scottish islands reliable?

I'm heading to Jura next week, my onward plans are not yet set. I've reserved a ferry from mainland to Jura and I'd like to reserve more ferries. In some parts of the world I've traveled, the ferries ...
25
votes
4answers
92k views

How does Booking.com enforce cancellation fees when booking without a credit card?

Booking.com lets you book accommodation without a credit card in some cases: But what happens if I cancel my reservation or simply don't show up on the day of the booking? Would they send me a bill ...
24
votes
3answers
20k views

Not flying the first leg of the journey – Company cancels the second-leg ticket

I've a friend that booked a round-trip journey. He booked A-to-B and B-to-A. Somehow he needed to be earlier at location B, so he took a train and did not take the flight from A to B. When he went to ...
23
votes
4answers
6k views

How to handle possible cancellation of my Ryanair flight?

I'm planning to go for a trip with friends to Budapest from Italy for the new year. Basically we found some Ryanair flights but we are worried that our flight will be cancelled at the last minute ...
23
votes
4answers
6k views

I bought a flight ticket, but now I have a health issue which specifically forbids me to take flights. Can I get a full refund?

I bought a plane ticket from Turkish Airlines, 2 months before the flight. Then I went to the doctor, and the doctor said I have a health problem, which specifically forbids me to take flights for one ...
23
votes
2answers
5k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
22
votes
5answers
38k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
21
votes
3answers
3k views

UK last train cancellation and unhelpful staff - what to do?

Last night, we were planning to travel on the last train of the night to get us home, which was the penultimate train from the station. (Exact route withheld for now, but it was with Chiltern Railways ...
20
votes
1answer
397 views

What to do when a leg is not honoring fare (not a glitch / mistake)

This isn't a case of finding a glitch in the fare system. I paid about $600 for an international fare out of LAX with 2 flights (1 stop) through American Airline's website. When I bought the ticket, ...
19
votes
7answers
11k views

Hotel asking cancellation fee

I had booked a room in a hotel for two days in Füssen using booking.com. I provided a password protected visa debit card. I cancelled my accommodation within two days due to change of plans. I ...
19
votes
2answers
5k views

Airbnb: will I be charged extra $1,500 if I check out just one day earlier?

I found a place on Airbnb that goes for $90 a day or $1,000 a month. Since I need it for a month, it is going to cost me $1,000. However, there is a possibility that I might have to leave little bit ...
18
votes
1answer
954 views

KLM cancelled flight and transferred us to BA, who cancelled and transferred us to Air Berlin flight that was delayed. Where to claim compensation?

We were to fly from Milan (LIN) to Bergen (BGO) via Amsterdam (AMS). The flight were to depart from Milan 17:25, and we would arrive in Bergen 22:50. The first flight got cancelled (two months ...
17
votes
2answers
5k views

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there ...
16
votes
1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
16
votes
1answer
358 views

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. ...
15
votes
2answers
2k views

Knock-on of different airline flight being cancelled on same booking

I'm eyeying up a flight booking. First from Auckland (AKL) to Sydney (SYD) with LAN Chile. Then 3 hours later, from Sydney to Vancouver (YVR) with Air Canada. However, LAN has a poor rating for ...
15
votes
2answers
3k views

Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

I have bought tickets for a flight with Etihad Airways through Flighttix. Due to the current unexpected political unrest in Pakistan, the airports over there have been closed and therefore I was ...
15
votes
4answers
853 views

Can an airline prevent me from travelling on the first leg of a flight if the second leg is cancelled?

Travelling from Doha to Philadelphia to Atlanta, and the Philadelphia to Atlanta flight was cancelled due to weather. The airline (Qatar) wouldn't let me travel from Doha to Philadelphia since my ...
14
votes
2answers
776 views

Do airlines replace cancelled short-haul flights by buses? If not, why not?

When trains are cancelled (at least in Europe), and there are no alternative ways to get travellers to their destination by train a little bit later, there are often replaced by buses to get ...
14
votes
1answer
1k views

Intra-EU flight cancelled <48 hours from departure, should you be able to ask for rebooking onto a different airline?

A friend of mine is due to be flying to Rome tomorrow, to Fiumicino (FCO) airport. Last week there was a fire there though, badly affecting Terminal 3, so there are understandably some disruptions to ...
13
votes
4answers
171k views

I've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge?

Just today, I booked a hotel in Hong Kong through Booking.com using a prepaid debit card which has zero balance. My reservation was confirmed; however, I changed my mind as I found a cheaper place to ...
13
votes
2answers
1k views

Can United make me pay for rebooking a flight cancelled due to snowstorm?

My United flight to Europe originally scheduled for tomorrow 3/14 has been cancelled. I got an email from United asking me to choose from various alternative flight options, however the "list of ...
13
votes
2answers
1k views

Train trip from Stockholm to Hamburg via Copenhagen next week (amid closures due to migrants/refugees)

One month ago I planned and booked my trip from Stockholm to Hamburg for next Monday (14/09). Stockholm -- Copenhagen (SJ) and Copenhagen -- Hamburg (DB) My trip would also include the ferry transfer ...
13
votes
1answer
4k views

Wizz Air website says “no flight” but I have already bought a ticket

On November 2016 I bought a Wizz Air ticket, paying by credit card. The flight is in June 2017. Recently my friends, also interested in travelling to the same place as me, were checking flights and ...
12
votes
1answer
2k views

Airline company decided to stop service to my destination

Approximately 2 weeks ago, I booked and paid for a flight that was scheduled for April on board Adria Airways, a Star Alliance company. However, I found out today from the media that the company is ...
12
votes
1answer
1k views

Compensation for a cancelled flight AND loss of connection

I am trying to find out the amount of the compensation we have the right for. This is mainly due to the fact that googling for flight cancellation and loss of connection is unclear to whether it means ...
11
votes
2answers
10k views

Airbnb long term cancelation - no refund never ever?

I don't understand how Airbnb cancellation policies work. I tried to rent the same apartment for almost the same dates: If I rent 01.07 - 28.07 then I have "Flexible Cancellation Policies" and "Full ...
11
votes
1answer
1k views

Airbnb long term cancellation by host?

I'm a college student looking for 6 week housing in NYC this coming winter and have found a private bedroom on Airbnb. While I understand the cancellation policy for guests, I am nervous that my host ...
11
votes
2answers
726 views

Flights booked for 7 passengers, can the non-paying passenger cancel it?

We are a family of 7 going on a holiday to Florida. The flight is with British Airways and was booked by my brother, and he paid for all our flights with his credit card. The British Airways Login ...
10
votes
3answers
2k views

Is the alliance responsible for tickets of bankrupt airline?

We are planning a long-haul flight of 5 persons on Oct. 2019 for a month. The best offer we have right now is of Alitalia. Since it's future is not so clear, We're afraid we will lose our flight ...
10
votes
1answer
1k views

Are airlines obliged to notify ticket cancellations due to no-shows?

I have had a long dispute with Lufthansa Airlines for 6 months now. The airline canceled the return ticket of a child in the 3 return tickets we bought (2 adults, 1 child). The child was already ...
10
votes
1answer
768 views

Which airlines with routes connecting Vietnam and China have free cancellations and can be booked online?

Due to China's visa rules I need to have a return flight booked in order to obtain a visa. But once I have the visa I am free to enter overland and not use the flight. On my previous trip I had a ...
10
votes
1answer
244 views

Can I transfer my hotel reservation?

I booked a hotel for a conference visit in Barcelona. Although I have the appropriate visa for Spain, my passport is at the UK embassy due to a visa application that is taking much longer than the ...
10
votes
1answer
187 views

Which countries apply the EU rail passenger rights domestically?

I recently discovered that there are some general European rights, similar to those for air travel, that apply to rail journeys within Europe, detailed here. For example, there is quite a powerful-...
10
votes
2answers
293 views

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I ...
10
votes
1answer
885 views

When my flight is cancelled in EU, can I insist that the airline arrange a hotel for me?

The Short Version My flight within the EU is cancelled and I am stranded in a city. The airline offers me an alternative flight the next day, which I accept, necessitating a night in a local hotel. ...
9
votes
2answers
3k views

Hotel cancellation from booking.com

I booked a hotel room through booking.com with FREE CANCELLATION policy. Once booked, a small amount of money was pledged from my debit card balance (for security reasons, for the hotel to confirm if ...
9
votes
2answers
3k views

Ticket Refund Rights with British Airways After Terror Alert Raised at Destination

I am aware that flight cancellation and refund issues are generally covered by the specific conditions of carriage associated with the ticket. My question has to do with British Airways in particular ...
9
votes
2answers
17k views

Can I get a cheaper one-way flight by booking and cancelling a flexible return leg for a refund?

I’m looking to book a one-way flight from the UK to a European city. The airline [I don’t think it matters which one specifically; this question is really about the principle] wants to charge around £...
9
votes
2answers
5k views

What can you do to preserve a second-leg ticket if you notice that you are not going to be able to fly the first leg?

Recently I learned the hard way that Not flying the first leg of the journey – Company cancels the second-leg ticket, since companies do not allow to fly only the second flight. This is also something ...
9
votes
1answer
4k views

What do airlines do if the flight is canceled due to bad weather?

What do airlines typically do if a long-haul flight is canceled due to bad weather? I'm interested if they prefer to change your ticket to other date or just return the money. How can you protect ...
9
votes
1answer
588 views

What's the preferable option to book a flight?

I am very inexperienced traveler. I have a very basic question regarding booking flights. On the Internet there are a few online agencies like Expedia, Kayak, Orbit. I don't really know what the ...