Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

21 questions with no upvoted or accepted answers
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8
votes
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173 views

Do EU Refund rules apply to Coronavirus related cancellations by airlines?

I've got a flight ticket with Emirates, and as part of Coronavirus related cancellations, the Dubai -> Geneva leg has been cancelled. I understand this does not lie under the EU flight regulations ...
6
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0answers
72 views

EC261 refund right with respect to one leg

In the case of the flight cancellation, EC261 requires airlines to give passengers the choice of: re-routing later rerouting at the passenger's convenience a refund of the ticket In case of ...
5
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0answers
193 views

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
5
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0answers
307 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
4
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0answers
72 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
3
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0answers
181 views

TransferWise account and cancellation of hotel because of COVID-19

Due to the on going Coronavirus outbreak, there has recently been a state of emergency declared in Czechia meaning my partner can't travel and, for this reason, I emailed a hotel I had booked in the ...
3
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0answers
117 views

What should I do when the carrier unilaterally canceled my booking?

I booked a flight couple weeks ago, taking off tomorrow. Today I tried to get a boarding pass but their app says that my booking was somehow canceled (I didn't do that), the money is returned to my ...
3
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0answers
78 views

Schengen Visa Cancelation

I was wondering what sort of procedures a German consulate would have to follow/its obligation (or lack thereof) to communicate a visa cancelation to the traveler? I have been issued a student visa ...
3
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0answers
168 views

Can I cancel a flight reservation after a minor change?

I booked a flight from where I live now to Beijing and back, but I've gotten a new job and will be moving (interestingly, to the city that the flight has a layover in). Normally, I realize that ...
2
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0answers
45 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
2
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0answers
83 views

cancelled flight from Israel

I wonder whether anyone can help and / or point me to the right direction. We boarded a flight from Israel to Moscow (Aeroflot Russian Airlines) and after about 1.5 hours were told the flight was ...
1
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0answers
62 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
1
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0answers
73 views

Flight has been cancelled by airline but travel agent website still shows scheduled?

I have a flight (Flight number RS704, Air Seoul, Date:3rd April) that has been cancelled by the airline. They have released a notification about this on their official website. But the online travel ...
1
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0answers
70 views

Failure to book reported by OTA, but a refusal to refund. What to do?

I have flown from Berlin TXL to Paris ORY with Aigle Azur, flight number ZI608 (09:55 --- 11:55) on the 30th of April 2019. There is a circumstance regarding ticket sale which has had me, so far ...
0
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0answers
52 views

TAP Air Portugal changing flight for free is not possible

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
0
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1answer
127 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
0
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0answers
83 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
0
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0answers
94 views

Refunds if first leg of Airticket is cancelled - Lufthansa premium economy

I had booked a one way Premium Economy ticket with Lufthansa on the following itinerary for me and my daughter 31st March - Bangalore - Frankfurt - Vancouver - Saskatoon I had booked a return ticket ...
0
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0answers
158 views

Are flight tickets from or to the US purchased through Vayama refundable free of charge within 24 hours (ticket was purchased > 1 week before)?

Are flight tickets from or to the United States purchased through Vayama refundable free of charge within 24 hours, assuming that the ticket was purchased at least 1 week prior to the flight? https://...
0
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34 views

Eu 261 query on multi flight ticket during BA pilots strike

We purchased a multi flight BA ticket, Manchester to Heathrow, Heathrow to Seattle for 20 Aug 2019 flying back from Los Angeles to Heathrow then connection to Manchester departing LA on 9 September. ...
-1
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1answer
104 views

How to get insurance after trip extended due to flight cancellation, when existing insurance refuses to extend?

My wife (a UK passport holder) is in New Zealand and had her Emirates flight to Heathrow cancelled. Now her insurance company (Brokersure) will not extend her cover as she cannot get a flight until ...