Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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24
votes
3answers
20k views

Not flying the first leg of the journey – Company cancels the second-leg ticket

I've a friend that booked a round-trip journey. He booked A-to-B and B-to-A. Somehow he needed to be earlier at location B, so he took a train and did not take the flight from A to B. When he went to ...
6
votes
1answer
1k views

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
13
votes
4answers
181k views

I've booked a hotel on Booking.com using an empty debit card. Can the hotel still enforce their no-show/cancellation charge?

Just today, I booked a hotel in Hong Kong through Booking.com using a prepaid debit card which has zero balance. My reservation was confirmed; however, I changed my mind as I found a cheaper place to ...
26
votes
4answers
102k views

How does Booking.com enforce cancellation fees when booking without a credit card?

Booking.com lets you book accommodation without a credit card in some cases: But what happens if I cancel my reservation or simply don't show up on the day of the booking? Would they send me a bill ...
22
votes
6answers
42k views

Where can I find delay/cancelation statistics for a given airline route?

My flight got canceled yesterday and I am currently waiting for the delayed next flight. Is there any website that keeps records of airlines being delayed/canceled? I would like to know my chances. ...
10
votes
1answer
722 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
1
vote
0answers
854 views

What percentage of international flights departing from Manila are cancelled due to Duterte's lockdown on Metro Manila from 2020-03-15 to 2020-04-14? [closed]

What percentage of international flights departing from Manila airport (MNL) are cancelled because of Duterte's lockdown on Metro Manila because of COVID-19 from 2020-03-15 to 2020-04-14? I have ...
77
votes
7answers
10k views

WOW air has ceased operation, can I get my tickets refunded?

4 days ago, me and a couple of friends went and booked a flight to Iceland and back for in the summer holidays. The price of the tickets all together is almost €2500, I payed this for everyone using a ...
4
votes
2answers
12k views

With an Advanced Purchase UK train ticket, what happens if your train is cancelled?

There are broadly three different kinds of UK train ticket available, Anytime (valid on any train), Off-Peak / Super Off-Peak (valid on trains outside of peak hours), and Advanced Purchase (valid on ...
52
votes
8answers
14k views

Why would you cancel a non-refundable hotel reservation?

I was wanting to cancel a hotel reservation on Expedia but when I clicked on the cancel link I get this message: The room/unit type and rate selected are non-refundable. Should you change or cancel ...
15
votes
2answers
2k views

Knock-on of different airline flight being cancelled on same booking

I'm eyeying up a flight booking. First from Auckland (AKL) to Sydney (SYD) with LAN Chile. Then 3 hours later, from Sydney to Vancouver (YVR) with Air Canada. However, LAN has a poor rating for ...
37
votes
10answers
30k views

What can I do with a plane ticket that won't be used?

I have two plane tickets for London - South America with one stop. For reasons that aren't relevant, my companion won't be able to make it, so the seat will be completely empty. I'm almost certain ...
18
votes
1answer
1k views

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more ...
31
votes
2answers
15k views

Am I entitled to a refund on a non-refundable booking that has been cancelled by the hotel

I made a non-refundable hotel room booking through hotels.com. The hotel has contacted me to inform me that they will not be open for business during my stay because of the Coronavirus. I know I made ...
26
votes
4answers
7k views

I bought a flight ticket, but now I have a health issue which specifically forbids me to take flights. Can I get a full refund?

I bought a plane ticket from Turkish Airlines, 2 months before the flight. Then I went to the doctor, and the doctor said I have a health problem, which specifically forbids me to take flights for one ...
7
votes
1answer
204 views

EU flight compensation distance for connecting flight

I recently had a flight from Valencia to London, going through Düsseldorf, cancelled. According to EU regulations there are different levels of compensation for flights below and above 1500 km in ...
7
votes
1answer
2k views

My flight was just canceled two weeks before the date

Expedia just informed me that my flight with Ukrainian International Airlines was canceled. I'm flying from NYC to Kiev. This is an important business trip and I ordered tickets 2 months ago. Expedia ...
6
votes
1answer
254 views

Flight cancelled but doesn't show up on status

I booked a SpiceJet flight from Dubai to Ahmedabad on Dec 16 (SG-16) scheduled to depart at 7:25 PM. At noon I received an SMS from SpiceJet to advise me that my flight has been delayed by 4h 50m. ...
0
votes
3answers
7k views

Cancellation of booking (without credit card) from booking.com

I booked a room from booking.com just for the visa. The room that I booked didn't require a credit card information and I did the booking without reading the conditions. Now I noticed that 320 CAD is ...
36
votes
3answers
5k views

Is there any personal benefit in formally cancelling a (non-refundable) flight?

I'm currently in Tenerife and have a return flight booked for 20 May. I have decided to stay out here a bit longer and purchased a single ticket back to the UK for 25 May on another airline. The ...
18
votes
7answers
11k views

German hotel asking cancellation fee

I had booked a room in a hotel for two days in Füssen using booking.com. I provided a password protected visa debit card. I cancelled my accommodation within two days due to change of plans. I ...
23
votes
2answers
5k views

Can I recover anything from a non-refundable ticket?

A few months ago I booked a flight with American Airlines. My flight departs in a few weeks from Amsterdam to Philadelphia. It's just a regular ticket I just bought from the AA website without any ...
15
votes
5answers
781 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
14
votes
1answer
1k views

Intra-EU flight cancelled <48 hours from departure, should you be able to ask for rebooking onto a different airline?

A friend of mine is due to be flying to Rome tomorrow, to Fiumicino (FCO) airport. Last week there was a fire there though, badly affecting Terminal 3, so there are understandably some disruptions to ...
12
votes
2answers
1k views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
10
votes
1answer
799 views

Which airlines with routes connecting Vietnam and China have free cancellations and can be booked online?

Due to China's visa rules I need to have a return flight booked in order to obtain a visa. But once I have the visa I am free to enter overland and not use the flight. On my previous trip I had a ...
9
votes
2answers
17k views

Can I get a cheaper one-way flight by booking and cancelling a flexible return leg for a refund?

I’m looking to book a one-way flight from the UK to a European city. The airline [I don’t think it matters which one specifically; this question is really about the principle] wants to charge around £...
6
votes
1answer
2k views

What to do if denied boarding due to the airlines' fault?

Last week, my wife and I were traveling to the United States. During the beginning of the trip, the airline agent suggested that we re-route our trip to avoid some visa-related issues in UK because ...
3
votes
1answer
324 views

Was this itinerary switch valid?

Note: This question is in relation to a slightly complicated scenario outlined here. You don't need to read that question to get a sense of this question. My wife and I were traveling to India from ...
3
votes
2answers
4k views

Compensation for Turkish Airlines' cancelling flight due to Corona?

Turkish Airlines just cancelled my flight (Isfahan-Vienna) one week before my travel date, due to health concerns about Corona. They actually cancelled all flights from Iran. They told me my flight ...
2
votes
2answers
3k views

Is layover time of 1hr and 5 min enough at Vienna International Airport to catch the next connecting flight?

I am travelling to San Francisco, and my itinerary has two layovers, first leg of the journey is from DEL(Delhi) to Vienna (layover 1 hour 5 min) the second leg is from Vienna to Frankfurt (layover 1 ...
13
votes
1answer
1k views

Airbnb long term cancellation by host?

I'm a college student looking for 6 week housing in NYC this coming winter and have found a private bedroom on Airbnb. While I understand the cancellation policy for guests, I am nervous that my host ...
13
votes
2answers
1k views

Train trip from Stockholm to Hamburg via Copenhagen next week (amid closures due to migrants/refugees)

One month ago I planned and booked my trip from Stockholm to Hamburg for next Monday (14/09). Stockholm -- Copenhagen (SJ) and Copenhagen -- Hamburg (DB) My trip would also include the ferry transfer ...
13
votes
1answer
5k views

Wizz Air website says “no flight” but I have already bought a ticket

On November 2016 I bought a Wizz Air ticket, paying by credit card. The flight is in June 2017. Recently my friends, also interested in travelling to the same place as me, were checking flights and ...
10
votes
1answer
980 views

When my flight is cancelled in EU, can I insist that the airline arrange a hotel for me?

The Short Version My flight within the EU is cancelled and I am stranded in a city. The airline offers me an alternative flight the next day, which I accept, necessitating a night in a local hotel. ...
8
votes
4answers
223 views

Taking advantage of Jetblue sale when I already bought ticket?

A few months ago I bought a Jetblue "Blue" ticket to JFK on 10/31 for $120. Today Jetblue emails me a sale where that same ticket to JFK on 10/31 is $31. Is there any way (or trick) where I can take ...
6
votes
1answer
357 views

Is refund possible if I cannot take a (just rebooked) flight because of coronavirus bans? [duplicate]

My wife had a return flight ticket from Seoul to Barcelona via Istanbul at Turkish Airlines for March 6th. We received a mail today (March 2nd) saying please call our Call Center. We called and they ...
5
votes
3answers
725 views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
5
votes
1answer
137 views

When does a flight count as “cancelled” by the airline? (partial cancellation)

We had booked a Boston<->Mumbai itinerary with Expedia on Air France. Original flights were operated by Air France, KLM, Vistara & Delta. Obviously we can't go since the countries are in lock ...
5
votes
1answer
2k views

Withdrawing a Schengen visa (business class) application

I recently applied for a business Schengen visa to Switzerland (from India). However my visa approval is delayed and the purpose of the trip, which was to attend some crucial meetings, is not ...
5
votes
0answers
307 views

Jet Airways has ceased operations. Can I get my ticket refunded?

A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India. This morning, it appears that Jet Airways has failed to find a buyer for a 75%...
4
votes
1answer
238 views

Getting refunded for a flight which I'll be prevented from boarding

In 2019 I booked a flight ticket with SAS to Svalbard. Unfortunately Covid19 happened. My ticket is from a flight outside the nordic countries, with a layover in Oslo. I'll be prevented from ...
4
votes
2answers
252 views

International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a ...
3
votes
0answers
246 views

Flight cancelled because of COVID19, and they are offering a voucher instead of a full refund. Is that legal? [duplicate]

Airline is Tap Air Portugal. My flight departs from the US to Lisbon. Is there something I can do?
3
votes
1answer
208 views

Forceful change of flight schedule by American Airlines

I bought an international flight via an online travel agent. Recently I received an email from the agent saying that the flight schedule has been changed by the airline. There was a button which I was ...
3
votes
2answers
2k views

Can I have the final leg of a multi-city flight refunded?

I have a refundable ticket taking me from 'A' -> 'B' and then 'C' -> 'A'. However, I have now made further plans, so that I do not need the C -> A ticket anymore. So, given the limited travel budget ...
3
votes
1answer
2k views

Flight canceled due to shortage of crew caused by bad weather

My brother was returning from Prague to Bristol (where he works) on October 5, 2017, but his flight (with easyJet) was cancelled due to bad weather. He was offered a flight the next day in the morning,...
3
votes
1answer
356 views

Cancelling a mileage award ticket after check in American Airlines

If I booked a mileage award travel through American Airlines, and have checked in at the airport and passed security, can I still cancel my trip a few hours before I board, in the event of an ...
2
votes
1answer
280 views

May I get a refund for a flight cancelled because of COVID-19? [duplicate]

I had a flight ticket from Madrid (MAD, Spain) to Miami (MIA, US) to fly in March with AirEuropa. I got an email saying the flight was cancelled 13 days and 21 hours before the flight. Am I eligible ...
2
votes
1answer
393 views

Ryanair wants us to change our booking but we want a full refund. Should we wait until they cancel the flight? [closed]

In early February we booked flights from Frankfurt Intl to Porto with Ryanair (2 adults, 1 infant). The inbound flight is supposed to take place on April 13th and the outbound flight on May 1st. In ...