Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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3 votes
1 answer
4k views

AirBnB: cancel confirmed booking with low price as a host

I have a place listed, with Instant Booking and Smart Pricing turned on, with some custom price set up for a big festival with lots of tourists in the summer. My usual prices are pretty low due to ...
20 votes
3 answers
6k views

If my 00:22 Deutsche Bahn train is cancelled and the following train is inconvenient, can I leave earlier?

Our DB ICE train was cancelled. It was already after midnight; the next available leaves at 1:30 AM and is inconvenient for us. My question is, since we can use other trains, can we take a train the ...
-6 votes
1 answer
165 views

Expedia 24 hours cancellation policy if flight departs inside the 24 hour period? Is ChatGPT right?

Q: Expedia has a 24 hours cancellation policy, you know about that? A: Yes, Expedia typically offers a 24-hour cancellation policy for most bookings. [...] Q: Now what if I book a flight that departs ...
0 votes
1 answer
155 views

Are there any protections against the return part of a round trip being cancelled? [closed]

I recently read some news stories about an island that took advantage of travelers. During a holiday surge, boats and airlines made it difficult to buy tickets off the island. Hotels and restaurants ...
17 votes
2 answers
4k views

Why would an airline give me an impossible (negative time) connection?

I recently booked a trip with SriLankan Airlines, Abu Dhabi (AUH) to Bangkok (BKK) via Colombo (CMB). For the booked itinerary, outbound legs, the flight from AUH arrives in CMB at 05:00 and the ...
0 votes
2 answers
301 views

Hotel room cancellation fee help

I booked 2 rooms in a hotel that allowed cancellation free of charge for dates in February, and then proceeded to cancel these rooms because I noticed they were offering the same rooms cheaper on ...
2 votes
3 answers
6k views

Will I be charged a cancellation fee for a reservation made on Booking.com?

I made a reservation on Booking.com for my bachelorette party in September. I needed to cancel one of the three rooms since a couple of my guests recently had a death in their family and contributing ...
3 votes
3 answers
3k views

Will I still be charged a cancellation fee from a hotel if I've already paid for my night in full?

I booked a night at a hotel on booking.com and have already paid the reservation in full which is £153. I can't make it anymore due to a family emergency. The booking.com email said that I will have ...
3 votes
1 answer
322 views

How much can Lufthansa compensate in EUR for a cancelled flight & needing a day layover at a hotel?

I had a 4-part flight booked with Lufthansa (src -> VIE, VIE -> dst, dst -> VIE, VIE -> src). The last leg (VIE -> src) was canceled by them. I called to see what my options were, and ...
4 votes
2 answers
1k views

Travel visa for China (Airport visit only) Japan to China - US Citizen

Recently, I attempted to fly with China Eastern Airlines after purchasing a round-trip ticket for ONLY 3 days with Trip.com online. I was coming close to completing a 90-day visa in Japan as a United ...
7 votes
1 answer
3k views

Seeking Advice on False Booking and Unreasonable Cancellation Fee

After initially expressing interest in a last-minute cruise offer through Seascanner, I mistakenly believed that the inquiry process involved a preliminary step rather than a binding contract. I had ...
1 vote
2 answers
168 views

Air passenger compensation claim for cancelled flight

Question: Does the response United provided to my compensation claim with the Canadian Transportation Agency really is a good justification for cancelling my flight, causing me to arrive almost 24h ...
12 votes
4 answers
3k views

Nightjet Berlin-Paris: hidden clause about refund for flexible ticket!

We booked a nightjet ticket from Berlin to Paris. During the booking, there was no mention whatsoever of any conditions on the flexible fare. See pictures below for a sample booking: Then after ...
5 votes
1 answer
7k views

Creative ways to use future flight credits on United Airlines before they expire

I have United future flight credits that will expire on December 31, 2023 and they're non-transferable, about US$ 2,000. I live in Europe, and I'm not planning to fly to the US this year. How can I ...
4 votes
0 answers
138 views

Hostelworld cancellation after checkout

I booked a stay at a property they Hostelworld, completed the stay (even adding extra night) and checkout as normal. Several hours after checkout I get an email from Hostelworld “As requested, your ...
1 vote
1 answer
308 views

Compensation for cancelled flight - how long to wait?

Just over a month ago, my flight with BA from Boston (BOS) to London (LHR) was cancelled about half a day prior to departure, after I already checked in online. Long story short, I finally made it to ...
1 vote
3 answers
1k views

Deutsche Bahn: What happens if a flexible regional leg preceding a fixed long distance leg gets delayed or cancelled when on a Super Sparpreis ticket?

I am planning to book a Super Sparpreis ticket from A to C via B, where the A-B leg is on regional (RE/S-Bahn) train and the B-C leg is on a long distance (IC/ICE) train. Though the Super Sparpreis ...
11 votes
4 answers
4k views

Refund for cancelled DB train but I don't have a bank account with BIC/IBAN

My husband and I purchased 2 Deutsche Bahn tickets from Brussels to Cologne and the train was canceled. The Passenger Rights states that you are entitled to a refund however they only refund to a bank ...
3 votes
1 answer
274 views

EC 261 re-routing following canceled flight - can air carrier claim that my re-routing ticket price is excessive and offer reimbursment of only 50%?

My Ryanair flight from Malta to TLV was canceled a week before the flight was scheduled. I requested their support for the earliest rerouting and suggested a connection flight option with another ...
15 votes
1 answer
3k views

Am I entitled to two compensations?

I had a two leg flight a few days ago. The flight was cancelled due to "operational issues", and I was automatically booked onto a new flight the day after. So, the delay to the final ...
0 votes
0 answers
110 views

How to check if a flight booked is flying on mentioned day

I've booked a flight with Vietjet via Expedia. Flight Details VJ082 02/12/2023 01:30 - Melbourne (MEL) 06:20 - Ho Chi Minh (SGN) VJ883 02/12/2023 19:15 - Ho Chi Minh (SGN) 23:30 - Mumbai (BOM) VJ884 ...
12 votes
2 answers
5k views

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the ...
11 votes
3 answers
1k views

Airbnb host cancelled 1 week in advance, what can I do about it?

we are/were about to travel to New York city as a party of 5 next week from the Netherlands. We booked an airbnb in December 2022. The city of New York has announced later to crack down on airbnb ...
13 votes
2 answers
3k views

Reward flight cancelled and denied rerouting

I had 3 BA flights booked using reward flights (Avios) cancelled for "operational reasons" well before 14 days and was told I would not be booked on next available flight but had to look for ...
6 votes
1 answer
607 views

Flight cancellation decisions due to expected extreme weather

I have an international flight (well, just to Canada) from San Diego early tomorrow morning. There is a hurricane due to hit Baja/San Diego/Southern California tomorrow also. I'm hoping the flight ...
6 votes
2 answers
3k views

Booked a hostel via Hostelworld on non-refundable rate. Cannot make it there due to missed connection. What happens next?

I booked a hostel on a cheap non-refundable rate via Hostelworld, for a stopover of one night only. Hostelworld charges a small deposit. The remainder is to pay at the property once there, even in the ...
3 votes
1 answer
637 views

Airline changes flight schedule 6 weeks in advance: are they still obligated to reimburse me if I change to a different airline for the original date?

I already found a lot of information online but unfortunately no clear answer to my specific question. My situation and option number 1: I was supposed to fly for 1 week, end of September. However, ...
3 votes
2 answers
867 views

Host asking me to cancel my trip, while I can still get full refund [duplicate]

We booked Christmas vacation yesterday and today the Airbnb host called to ask us to cancel the trip with the excuse that the trip is too far in time. The room has full refund cancellation policy, so ...
0 votes
1 answer
176 views

Is it possible to get a refund or reschedule a flight booked with MyTrip.com? [closed]

I believe this company is entirely deceptive, run by individuals in India who don't have a firm grasp of English, making it nearly impossible to comprehend the individuals who answer their calls. I ...
2 votes
0 answers
113 views

When does the 24 hour cancellation period start?

I currently have a booking (American Airlines) stuck in limbo. There was an unspecified error message after the booking, there is a PNR and the booking is visible online, but the ticket has not been ...
1 vote
2 answers
532 views

Can I cancel a Delta flight within 24 hours of booking?

I need to cancel my flight. How do I cancel the flight for free, if possible?
2 votes
2 answers
310 views

Do United same day changes apply for travel starting on different airlines?

I am slated to fly on UNited from CCU-DXB-EWR-ORD-DSM. The CCU-DXB is on Emirates (EK). The connection at EWR is too tight for my taste (1:23, I am surprised UA gave me a ticket on this connection). ...
3 votes
2 answers
1k views

Booking.com told me Air China canceled my flight

I bought two return flights from London to Japan through Booking.com. 11 days before my flight, Booking.com told me that the airline cancelled the flight CA852: Original Flight CA 852: London - ...
1 vote
3 answers
1k views

Percentage of flight cancellations with Air Canada

Is there a source to look up the percentage of flight cancellations with Air Canada? I am interested to compare this data with my own experience: On a long-distance trip with four Air Canada flights ...
1 vote
0 answers
163 views

Unfairly charged by Iberia: what recourse do I have?

Iberia has unfairly charged me 60 euros of cancellation fees, directly contradicting their earlier promise, and their website does not have obvious ways to complain. What recourse do I have? Details: ...
37 votes
3 answers
5k views

Is there any personal benefit in formally cancelling a (non-refundable) flight?

I'm currently in Tenerife and have a return flight booked for 20 May. I have decided to stay out here a bit longer and purchased a single ticket back to the UK for 25 May on another airline. The ...
0 votes
0 answers
130 views

EasyJet cancelled flight alternative over UK without visa

I bought a direct easyJet flight from Palermo to Amsterdam. Due to the airport worker strike my flight was cancelled. There were 2 alternative flights both were with one stop. However, EasyJet ...
-2 votes
1 answer
102 views

Any way to get actual free changes on TAP?

for a PLUS ticket on tap, which advertise "free changes", I cannot seem to get them. On the website, there's a bug that won't allow me to change a single passenger. The confirmation screen ...
-4 votes
1 answer
154 views

making multiple week long back to back reservations for a hotel with the intention of canceling all but one of them

The premiere hotel in Yosemite is the Ahwahnee Hotel and, if you want to stay there in the summer, you generally need to book it a year in advance. The premiere hike in Yosemite is Half Dome. The last ...
2 votes
1 answer
3k views

Is Dohop reliable?

I used airline's website to book. From X to Y via Z. I was charged 3 times. 2 for 2 flights, 1 for dohop Connection is guaranteed by Dohop but title of the email Dohop sent me is "Booking ...
1 vote
0 answers
61 views

Airline pays only part of replacement flight

I had a flight in December that was cancelled because of snow storm (EU flight, from Budapest to Iceland). The Wizz Air's next available flight was in approximately 7 days from the day I was supposed ...
23 votes
5 answers
62k views

Why would an Airbnb host ask me to cancel my request to book their Airbnb, instead of declining that request themselves?

I made a request to book an Airbnb for 2 nights for the Thanksgiving weekend, and the host replied as follows (message via Airbnb): My current customer extends his stay so the room will be available ...
5 votes
1 answer
984 views

EC/261 eligibility for a multi-flight itinerary only partly in the EU

A followup to this question: I have booked an itinerary on Turkish Airways travelling from outside the EU to the EU via Istanbul, consisting of four flights, all on the same PNR. Asia-IST IST-EU EU-...
3 votes
2 answers
849 views

Responsibility in a multi legged flight itinerary involving multiple airlines

Consider a multi legged flight itinerary issued by Airlines A, and the itinerary involves Airlines A and B. Now consider B cancels the flight due to pilot or crew shortage, and the next flight by ...
1 vote
0 answers
283 views

Is the free cancellation within 5 hours still free if using the "Basic Option" with eDreams?

I am looking at some ticket on eDreams. It mentions a free cancellation within 5 hours: But it mentions a 25 GBP fee if using the free "Basic Option" in case of any cancellation: so I'm ...
8 votes
1 answer
1k views

What does the "Cancelled recovery" status mean?

I noticed a flight with the status "Cancelled recovery" on the Spokane airport website. What does that mean? I saw that the flight got diverted back to its original departure airport, but I ...
2 votes
1 answer
207 views

Airline asked additional question about compensation for a cancelled flight

Here's the story. I had a short and sweet flight from Toulouse (France) to Amsterdam. I had planned my day based on when I leave Toulouse and arrive Amsterdam. KLM cancelled the flight and offered me ...
3 votes
0 answers
154 views

BA910 cancelled - was it extraordinary circumstances?

I was scheduled to fly on BA910 today (12/12/2022) and it was cancelled. No reason was provided for why and I was informed of the cancellation this morning. I was rebooked onto a flight leaving ...
12 votes
0 answers
377 views

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (...
3 votes
2 answers
2k views

Deutsche Bahn: Do I need to buy and later claim a refund for using a different train due to a cancellation or delay in the original train?

Suppose I have booked a train with Deutsche Bahn from A to C via B. Either the train covering the A-B leg gets delayed, or the train covering the B-C leg gets cancelled, leaving me looking for ...

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