Questions tagged [cancellations]

Questions regarding cancelling bookings or reservations for accommodation, transport, etc.

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1answer
52 views

Refund request for a flight cancelled and rebooked by airline pending while original date of travel comes closer. Should I contact the airline?

In January, I booked a return ticket from France to the UK via Schiphol with KLM. My journey was due to commence less than two weeks from now. In June, the airline cancelled part of the journey (the ...
4
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0answers
72 views

Are the airports of Abu Dhabi (AUH) and Dubai (DWC/DXB) considered to be serving the same region?

This question relates to the definition of flight cancellation, following the following statement on the European Union's official information page for air passenger rights: Cancellation occurs when: ...
2
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2answers
1k views

How to get airport tax refund of unused flight with Wizzair 2 years ago?

I just managed to get refunds from AirBaltic this year. I however noticed that I have some unused flights, the oldest 2 years ago with Wizzair. I can't find any email address I can contact the ...
2
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1answer
129 views

Am I entitled to compensation under EU261 if my flight was rescheduled to four days later with only six days notice?

I have been notified a little less than six days before my originally scheduled departure time, about a schedule change resulting in my flight departing four days later. The flight numbers are the ...
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1answer
189 views

How can I reach Alitalia customer service?

Due to this recent situation with the coronavirus I need to cancel my plane ticket which I bought over alitalia website and want to see my refund options. I'm having problems reaching their customer ...
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0answers
53 views

TAP Air Portugal changing flight for free is not possible

I booked a flight from Vienna to Lisbon on the 2nd of July, with flight date of 7th of September. It is a Classic ticket, so basically it permits flight changes with a fee: (75€) + difference. However ...
5
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3answers
721 views

Ryanair offering voucher instead of refund I applied for

My flight with Ryanair was cancelled due to Covid-19. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. I applied for a refund. The form used ...
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1answer
127 views

Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?

I booked via kiwi.com a one-way ticket from Nanning to London. When I bought the ticket, I also bought travel insurance from the agency as well.The flights were: Nanning -> Shanghai (Spring ...
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1answer
170 views

Is Eurowings's EC261 compensation refusal accurate?

Background: was due to fly PRN-DUS-MAN, but 3 days before departure, the PRN-DUS route was reduced for July, running on Wednesdays and Saturdays rather than daily. My immediate view is that such a ...
2
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0answers
45 views

Hotel refund with hotels.com

In February this year I had a hotel booked with hotels.com. It was classed as non refundable but was cancelled because the hotel went into administration just before travelling. Hotels.com promised a ...
4
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1answer
5k views

Holiday Inn - charge for cancelled reservation

Last night I booked a room for next weekend in a Holiday Inn. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I just ...
2
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1answer
4k views

Changing a passenger on a Lufthansa flight

I was originally planning to travel to Sofia this July with a friend of mine and booked round-trip flights with Lufthansa accordingly. Long story short, she will not be able to fly with me to Bulgaria,...
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2answers
12k views

With an Advanced Purchase UK train ticket, what happens if your train is cancelled?

There are broadly three different kinds of UK train ticket available, Anytime (valid on any train), Off-Peak / Super Off-Peak (valid on trains outside of peak hours), and Advanced Purchase (valid on ...
52
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8answers
14k views

Why would you cancel a non-refundable hotel reservation?

I was wanting to cancel a hotel reservation on Expedia but when I clicked on the cancel link I get this message: The room/unit type and rate selected are non-refundable. Should you change or cancel ...
9
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1answer
178 views

After flight rescheduled infant is >2 years old. Do I need to buy a new ticket?

I have a two-way airline ticket for an infant with no separate seat. The airline canceled flight back and rescheduled tickets for a new date. But on this new date, an infant is already 2 years old, so ...
13
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3answers
6k views

Are flights from London to Bucharest for real? COVID-19

I urgently need a one-way ticket to Bucharest, Romania. In the last two weeks, I booked with Wizz-air from Luton, flight got cancelled, booked again, cancelled again 3 times with the reason given by ...
3
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1answer
239 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
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1answer
57 views

Under what conditions can travellers from Germany be reimbursed in case of a travel warning?

According to an article published on tagesschau.de 2020-06-10, travellers who book with a German provider are entitled to a refund if the Auswärtiges Amt (foreign office) issues a Reisewarnung (travel ...
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1answer
716 views

Can I get a refund for COVID-19 related cancellations?

In the current situation, many people will have to cancel existing flight or hotel bookings, and would like to get a refund. In which cases can one get a refund?
2
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1answer
190 views

Get a refund for a flight to a country that has closed its borders due to COVID-19

So I booked a flight with British Airways from the United States (transferring in the UK) to Sweden months ahead of time before COVID-19 was on the radar. Sweden has now closed its borders to visitors....
6
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1answer
357 views

Is refund possible if I cannot take a (just rebooked) flight because of coronavirus bans? [duplicate]

My wife had a return flight ticket from Seoul to Barcelona via Istanbul at Turkish Airlines for March 6th. We received a mail today (March 2nd) saying please call our Call Center. We called and they ...
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3answers
6k views

Refunding the ticket, not the value of the ticket

I have been looking around and I see many question related to flights being cancelled due to COVID-19. Some questions are about flights with TAP - Air Portugal, British Airways, AlItalia etc. other ...
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0answers
83 views

Can I get a cash refund from British Airways after applying for a voucher?

I booked my flight back in January with BA, the flight got cancelled in March due to Covid19. Many people have fallen into the trap they had on the website, where you try to get a cash refund and ...
5
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2answers
1k views

Need to find a reservation with Delta airlines, scheduled for June 18-June 30

Reservation was made through airline reservations. Charge went through my bank account. The reservation co. sent me an email with a confirmation no., which Delta says is incorrect. Contact air ...
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1answer
94 views

Ryanair COVID-19 cancellation and following flight

Ryanair canceled due COVID-19 my flight Prague to Milan (Bergamo) which will be on 23 June 2020. But I had following flight from Milan Malpensa (T2) to Alghero (Sardinia) with Easyjet, which I'm not ...
2
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1answer
998 views

Who is the “lead booker” of an Easyjet flight?

I'm trying to claim an Easyjet refund for cancelled flights due to COVID-19. The form asks for the "lead booker's name". I have two bookings with 6 persons on each flight, all booked through my e-mail ...
2
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1answer
140 views

Passenger rights for canceled multi cities flight

I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such ...
2
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1answer
339 views

Can I cancel my Ryanair flight for free within 24 hours?

Can I cancel a Ryanair flight I boutght less than 24 hours ago for free? I've hear and read somewhere that this is possible with some companies. Is Ryanair one of this? How do I cancel the flight for ...
3
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2answers
200 views

EU261, cancelled connection and predating duty of care

BA cancelled my EDI-LHR flight with a mail sent 13 days and some hours before departure. From LHR I was meant to take a Lufthansa flight (to Europe) on the same day, which has not been cancelled. Now,...
3
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2answers
484 views

MEA cancelled flight due to coronavirus

I bought 2 tickets from Switzerland to Lebanon and back for this June. I bought the tickets with the Middle Eastern Airlines. Unfortunately, both flights were cancelled in April and no reason was ...
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0answers
62 views

Can I get full refund after the connecting flight gets cancelled in a booking trough a travel agency

I had made a booking to travel from London to Greece some days ago. There were two flights in the booking. The second flight got cancelled and I am looking for the travel agency to refund me for the ...
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1answer
133 views

Cancellation of 1 flight on multi-city booking. Am I entitled to a full refund?

I have booked a multi way city trip departing in a few months time, all booking destinations booked direct with Singapore Airlines. I logged into my account and clicked on "Manage Booking" and ...
4
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1answer
202 views

No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated. Airlines such ...
5
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0answers
193 views

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
3
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1answer
141 views

Official record of cancelled flight - European Union

My flight was cancelled 3 weeks ago (London to Brussels) and as part of the refund process I need to prove it was actually cancelled. Is there any official website with the records that I can use to ...
15
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5answers
777 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
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2answers
146 views

Is “relatively low” flight prices plus “no fee for change” as good as it sounds?

For family reasons, I'm planning a trip from A to B. Airlines are currently not operating the route but flights are already available for the coming weeks, at less than normal prices. Airlines are ...
1
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2answers
98 views

Do Eurostar eVouchers cover both passengers on a booking reference?

My wife and I had a booking on the Eurostar from London to Brussels, I just visited their web site and cancelled the reservation since our entire trip to Europe will have to be rescheduled. I could ...
15
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2answers
2k views

Argentina will cancell all flights until Sept. 1st. Will Trip.com and Lufthansa refund me automatically? What is the best course of action?

I have flying plans for August 11th to September 3rd (my partner is only staying 10 days), and bought tickets from Dublin to Buenos Aires with Lufthansa, through Trip.com. Today it was announced that ...
6
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1answer
1k views

Air France cancellation policy seems to violate EU261

Air France states that for COVID-19 related cancellations: "... or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air ...
5
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2answers
213 views

If re-booked from a flight to a train, can one claim the airport taxes back?

Recently flew GOT-DUS-HAM (booked directly with the airline), whereby the DUS-HAM leg was cancelled last-minute and I got an open rail voucher. Can I get the airport taxes of the second flight ...
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2answers
5k views

Getting a refund from Tap Portugal due to COVID 19 [duplicate]

I think this question has been asked a couple of times such as: Getting a refund from TAP Air Portugal related to COVID-19 Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 ...
8
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2answers
980 views

How can I convince Booking.com I should not pay for a cancelled trip? [closed]

I booked a Holiday with booking.com to start 10th June. Now there are no flights, and no English people allowed in Marmaris at that time. So both the airline and the hotel will be unable tp provide me ...
3
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3answers
616 views

Can I cancel a flight because of COVID-19 and use the voucher for same time and flight cheaper ticket? [closed]

I have booked a ticket for future travel but now see the price has come down considerably. Should I cancel because of coronavirus and rebook with voucher?
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5answers
3k views

Should I insist on a refund or take Ryanair's offer to move travel date free of charge? [closed]

I bought a Ryanair return ticket from Zadar (Croatia) to Wroclaw (Poland) in February 2020, and my flight was scheduled for the middle of May. On March 21 I received an official mail that I was able ...
16
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3answers
884 views

Where can I find out the real reason for a cancelled flight?

My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
31
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2answers
15k views

Am I entitled to a refund on a non-refundable booking that has been cancelled by the hotel

I made a non-refundable hotel room booking through hotels.com. The hotel has contacted me to inform me that they will not be open for business during my stay because of the Coronavirus. I know I made ...
0
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0answers
94 views

Refunds if first leg of Airticket is cancelled - Lufthansa premium economy

I had booked a one way Premium Economy ticket with Lufthansa on the following itinerary for me and my daughter 31st March - Bangalore - Frankfurt - Vancouver - Saskatoon I had booked a return ticket ...
12
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2answers
1k views

What are the EU laws on unused plane ticket and airport tax refund?

I bought a plane ticket from TAP Air, which goes Frankfurt -> Lisbon -> Toronto (one way), and the taxes applied to this ticket are pretty high. Sadly, I can't make this flight due to personal reasons,...
2
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1answer
104 views

Can a booking agency (rightfully) deduct a fee for refunding cancelled flights?

A person had their flights cancelled and was told by the airline to seek a refund from the booking agency (RCG). RCG said they'll charge an admin fee of SEK 399 (whereas the booking cost SEK 640) Is ...

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