Questions tagged [airlines]

Companies which offer air transport services. Prefer a specific tag where available (see `tag info`).

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72
votes
4answers
14k views

Smartphone taken from baggage while on layover

We gave a new smartphone to some friends to take to my in-laws in Iran. We turned off the phone before we gave it to them. They were flying with Qatar Airways. They had one stop in Doha. When they ...
3
votes
1answer
269 views

Is eating permitted on Southwest Airlines today?

What is the current policy concerning eating on domestic (US) flights on Southwest Airlines? (Obviously, one cannot wear a mask continually while eating.) Thank you.
8
votes
7answers
30k views

Can airlines open your checked-in luggage without telling you?

Because of the specific way I close the zippers, many times I noticed that when I received my checked-in luggage, it was opened and carelessly closed at some point in the journey. Nothing was missing, ...
8
votes
0answers
216 views

Do I have any recourse if airline is refusing to return carry-on during long flight delay?

I'm on a flight that is currently delayed 4 hours due to runway conditions at the destination airport. We boarded and were then de-planed. They made us gate-check all our carry on luggage so that (as ...
9
votes
1answer
35k views

Where can I find the e-ticket number of a previously flown Turkish Airlines flight?

I have the reservation number, but I need the 13 digit e-ticket number for a couple of months old flight with Turkish Airlines. I've done the check in online, if I remember correctly. It seems on the ...
11
votes
1answer
443 views

Can the “COVID-19 card” be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and ...
19
votes
6answers
8k views

Can I bring a single shot of live ammunition onto the plane from US to UK as a souvenir?

I’m on holiday in the US and I’m planning on going to shoot some guns at the gun range. As a souvenir, I would like to bring a single shot of ammo (maybe a 9mm or something small) with me to the UK, ...
30
votes
8answers
152k views

Flying with a desktop computer (as checked luggage)

On an upcoming trip, I will be taking a desktop computer and monitor as checked luggage (on a United/Continental flight). What should I be aware of when doing this? What needs to be done to properly ...
13
votes
3answers
2k views

Why do return ticket prices jump up if the return flight is more than six months after the departing flight?

On Singapore Airlines, if you book a flight from London to Singapore for almost any date, the price is either £690 or £1088. For example, a flight leaving on the 28th of Dec with return on 28th of ...
10
votes
2answers
772 views

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no ...
30
votes
4answers
7k views

If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the ...
16
votes
3answers
1k views

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'...
24
votes
4answers
6k views

What’s the point of flight ticket cancellation charges?

Many airlines sell tickets with fare rules that include a “cancellation penalty” if the ticket were to be cancelled prior to departure. It seems to me that this mostly applies to the economy class ...
1
vote
1answer
194 views

US domestic flight numbers when flying past midnight

If I understand correctly, US domestic carriers' flights are repeated daily. Thus if flight 123 goes from airport X to Y to Z on, say, Monday, then Tuesday, flight 123 of the same carrier will also ...
14
votes
1answer
727 views

What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing ...
1
vote
1answer
77 views

Request refund from booking website or airline?

I booked a flight through Travelocity, and the flight was changed by more than 24 hours. Should I request a refund from Travelocity, or from American Airlines? I'm a US citizen flying from China.
26
votes
3answers
5k views

Why does Kayak have a a 'secret carrier' option for a flight?

When searching for a flight on kayak.com (not for me, I don't fly business), it shows a "Secret Carrier" option. What gives? Why are they unable to tell us even the code-share partner? What if you ...
19
votes
2answers
2k views

What happens with code share tickets when an airline becomes insolvent?

There are a few questions about airline insolvency, however none of them address codeshares. Given the increasingly likely scenario of one or more airlines folding in the next year, what would happen ...
2
votes
3answers
151 views

How can I know if my airline will check my bags through all the itinerary?

I have decided to post a meta Q&A, without claiming any reputation for my own answer, both for my own interest in the topic and the large number of questions "will airline check bag all the ...
0
votes
1answer
171 views

Do Airlines Pay Airports For Check-in Areas? [closed]

I don't know if this is off-topic or not, but I don't know where else to ask this other than aviation. I'm just wondering if airlines had to pay for the check-in areas they operate with. It's a big ...
17
votes
5answers
3k views

Are there airlines that offer upgrades on-board?

You can always request an upgrade to a higher class before you board, you can use your miles or pay and get your ticket upgraded to business/premium class then you will be issued a new boarding pass. ...
2
votes
1answer
272 views

Iraqiairways.com.iq website is safe or not?

Anyone bought ticket from iraqiairways.com.iq site for Iraq, is it safe ?, and when you pay by credit card , can you print the issued ticket immediadetely after the purchase?
38
votes
5answers
8k views

Will the cabin crew heat your own food up?

Normally, you get a meal or two depending on the length of your flight. However, let's say that you also brought your own food with you (maybe a burger or ramen). Are you allowed to ask the crew to ...
2
votes
1answer
152 views

Which name provided during booking a flight is the one that counts?

I wanted to check prices on a flight from Ryanair and because they wanted a name up front I entered "Test Me". After going through all the extra options that Ryanair provides and clicking ...
13
votes
3answers
5k views

How to manage Hahn Air bookings?

Expedia sold me a Hahn Air flight operated by VietJet. They gave a ticket number and a confirmation code, as is done with other airlines. I would like to manage by booking and select seats, plus ...
25
votes
3answers
5k views

What rights do airlines have to deny boarding due to immigration issues? [duplicate]

So I just stumbled across this account of a traveller which I can imagine to be pretty distressing because I myself have had a rather close call not too long ago. I was travelling from Singapore ...
2
votes
3answers
15k views

How to buy a roundtrip ticket with open return date? (To Israel)

I will travel to Israel from Lisbon in August and I will spent around 1 year there. I will do voluntary work there and the organization that I will serve for told me that a round trip ticket is ...
3
votes
1answer
325 views

Travel agency requires that I pay non-refundable taxes for a flight cancelled by the airline in order to get refund?

Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-...
1
vote
1answer
58 views

Credit Card Ticket Refund

I issue a Airline(KU) ticket with my credit card, later I cancel my that CC, now I refund the ticket, how will I get the money back?
11
votes
2answers
3k views

Flight ticket reimbursement after Travel Warning

I've got a round-trip flight with Royal Air Maroc from Strasbourg, France (SXB) to Ouagadougou, Burkina Faso (OUA) on Monday, Nov 10. Return is on Dec 1. The recent turmoils in Ouagadougou have led ...
4
votes
3answers
580 views

Citilink airline ticket cancellation and refund

Last month I booked a flights with Citilink from Melbourne to Bali return for May. Last week i received a whatsapp message from Citilink saying the flights were cancelled until December. The whatsapp ...
6
votes
1answer
1k views

Repatriation Flight - Buying flight through a tour company and getting the reservation code of airline

Usually I get my plane tickets directly from airlines. Now for the first time I had to purchase two tickets through a touring company for a repatriation flight. All they have sent me after the ...
20
votes
5answers
2k views

How can laypeople investigate airlines' allegation of 'extraordinary circumstances'?

Some airlines allege 'extraordinary circumstances', e.g. to deny liability and shirk compensating under Recital (14) of Regulation (EC) No 261/2004: (14) As under the Montreal Convention, ...
23
votes
7answers
54k views

Getting a refund from TAP Air Portugal related to COVID-19

My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable ...
4
votes
1answer
238 views

No assistance from airlines to return home after cancellation (due to COVID19), can I get compensated under EC 261?

Last month, Morocco went into lockdown while I was there on holiday. I had tickets with BA. At that time some flights were cancelled but then so-called rescue flights were reinstated. Airlines such ...
6
votes
0answers
208 views

Can I be given a voucher without my consent?

During the 2020 COVID-19 pandemic (ongoing at the time of writing, 2020-05-06), many airlines are cancelling flights and then offering vouchers instead of refunds. Several questions address this ...
3
votes
1answer
270 views

What is the maximum occupancy of a typical budget airline given 2m social distancing? [closed]

For a typical no-frills airline using a three-aisle-three layout, at economy class density, what is the maximum possible occupancy which maintains a distance of at least two meters between each ...
3
votes
1answer
187 views

Official record of cancelled flight - European Union

My flight was cancelled 3 weeks ago (London to Brussels) and as part of the refund process I need to prove it was actually cancelled. Is there any official website with the records that I can use to ...
16
votes
5answers
839 views

Can I simply apply for a chargeback on my credit card if my flight was cancelled and I'm unable to reach the airline?

As explained in a relevant question, my flight with Condor [from Frankfurt to Prague] was recently cancelled. I've emailed them asking for a refund 5 days ago, but so far received no response. Today ...
4
votes
3answers
218 views

Booking repeat round trip every weekend

I need to travel round trip every weekend (out Friday night and return Sunday night) to the same destination for many weeks in a row. I will try to concentrate as much on one airline so as to ...
5
votes
3answers
1k views

Budget Longhaul Flights with Stopover

It is often said that many of the barriers to low-cost airlines doing longhaul journeys arise because of reasons pertaining to having to acquire aircraft (and crew) that can fly directly. Also, ‘Third ...
16
votes
5answers
5k views

Why does China Eastern airlines still fly daily to Prague? [closed]

The Czech Republic has been keeping their borders shut for more than a month now and likewise China closed their borders to all foreigners back in March. However mysteriously there is a daily flight ...
2
votes
1answer
89 views

Do vouchers offered by EU airlines for Coronavirus cancellations include taxes and fees? [duplicate]

My family's flights with AlItalia later this month have of course been affected by Coronavirus. We cannot get refunds, only vouchers are offered, as with basically all airlines at the moment. We ...
1
vote
1answer
182 views

Do vouchers offered by EU airlines for Coronavirus cancellations turn into a full refund if not used?

My family's flights with AlItalia later this month have of course been affected by Coronavirus. We cannot get refunds, only vouchers are offered, as with basically all airlines at the moment. We ...
20
votes
4answers
4k views

How do I buy a double ticket for myself?

I want to travel conveniently from Darwin to Sydney. For an empty seat next to me, I am happy to purchase another ticket. Do airlines allow a passenger manifest with two similar names? Am unable to ...
1
vote
0answers
4k views

Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19 [duplicate]

Our TAP Air Portugal flight From San Francisco to Barcelona, scheduled for Apr 28, 2020, was canceled by the airline. We called TAP Air Portugal and asked for a full refund to our credit card, which ...
16
votes
3answers
1k views

Where can I find out the real reason for a cancelled flight?

My flight was cancelled due to non technical reasons (allegedly air traffic congestion) so my compensation was denied. I suspect they are just trying to avoid paying the compensation by declaring a ...
1
vote
1answer
185 views

Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?

During these weeks many flights had been cancelled because of the COVID-19. Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled? Examples: ...
36
votes
5answers
141k views

Are there any airlines that still allow smoking on-board flights?

Do any airlines still allow smoking on-board international flights, or is this something that has been banned across the board everywhere? If this is because of fire hazard regulations, what about e-...
2
votes
2answers
1k views

Married name on easyjet booking

I'd like to ask a question that is related to these two posts: (post 1 on "maiden name on easyjet booking") and (post 2 on "two given names and one surname"). I am aware that it is possibly a ...

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