Questions tagged [air-canada]

The flag carrier and largest airline of Canada.

33
votes
5answers
221k views

What to do when you can't print your boarding pass?

I just use web checkin for my flight tomorrow. After that I should have printed my boarding pass. However, I realised that this is not possible. So what can I do now? I have already checked in, but no ...
16
votes
1answer
4k views

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the ...
11
votes
1answer
498 views

Does booking directly from an airline improve customer service in resolving problems?

In 2012 I used a third-party site to book international flights on Air Canada and had many problems resulting from missed connections (their fault). Ultimately I got no compensation and at one point ...
8
votes
1answer
785 views

Redeeming miles from one program for partner airline ticket (Star Alliance)

While I am reading online that the following is possible, I don't see a lot of information on how it can be done. I have over 100,000 miles with Turkish Airlines' Miles&Smiles. I live in Canada ...
8
votes
1answer
269 views

Flying with Air Canada in Business class. Do I get access to a lounge at Manchester Airport?

I'm flying to NYC, Business Class next month with my wife. I know that Manchester Airport doesn't have a Maple Lounge, but do you get access to another lounge? I tried calling them, but they ...
7
votes
1answer
286 views

Flight DC → Toronto → Vancouver → Sydney. Have to take out luggage at Vancouver?

We're travelling from DC to Sydney, using the above route. (Google Flights link). On the booking page, AirCanada says that during the 1h30 in Vancouver, we have to take out luggage and clear ...
7
votes
1answer
2k views

Air Canada - Unintentional “Hidden City Ticketing”

Unintentionally, I found myself in a Hidden City Ticketing phenomena. I bought 4 one-way tickets (family of four) from Vancouver to Quebec City, connecting thru Montreal to travel in Early Feb 2015 ...
6
votes
3answers
181 views

Why do some airlines charge more for break journeys

I am planning to visit Atlanta in the US from Munich. I also have a friend of mine in Toronto and I see Air Canada and Lufthansa do have halts at Toronto on the way to Atlanta or back to Munich. Air ...
6
votes
2answers
192 views

Do I have any options for getting a delayed bag back from behind customs in Montreal?

I flew into Montreal yesterday from the US, and Air Canada neglected to put my bag on the plane. They put it on the first flight today, which landed about six hours ago, and as far as I know the whole ...
6
votes
1answer
912 views

Ditch the second leg of a return flight and avoid checked baggage issues

I have a trip coming up with Air Canada for which the itinerary looks like this: YYZ - DXB DXB - YYZ followed by a 14 hour stopover YYZ - EWR My objective is to end my journey at step 2 while being ...
6
votes
1answer
1k views

Does AirCanada provide long layover (24+ hr) accommodation?

Once I flew from Milano Malpensa, Italy, to Entebbe, Uganda, with Turkish Airlines. After booking the flight (yes, I was young and stupid) I realized I had a 24+ layover in Istanbul so I called ...
5
votes
2answers
137 views

If we miss a connection in Toronto what should we expect the airline to do?

We're travelling from the UK to Jamaica via Toronto with Air Canada transatlantic and Air Canada Rouge for the trip to the Caribbean. We have a somewhat tight 60-minute transfer on the way there (Air ...
5
votes
1answer
1k views

Do I have to go through customs, recheck my bag, during my Heathrow layover?

I am flying from Tehran (Iran) to Toronto, with a connection at Heathrow. I land with British Airways and then I will fly with Air Canada to Toronto. I am an Iranian citizen, not having a UK visa, but ...
5
votes
1answer
206 views

How do Connecting flights from international destinations to US destinations work at Toronto Pearson?

We're flying from Manchester (MAN) to New York La Guardia (LGA). However, to get cheap flights we have a transfer in Toronto Pearson International (YYZ). The tickets were booked at the same time, ...
4
votes
2answers
807 views

Baggage check through and transit visa requirements for Dubai and London

I'm from India and travelling from New Delhi to Calgary with two stopovers: at Dubai and London Heathrow. I have booked my journey on a single ticket but multiple airlines: New Delhi to Dubai - ...
4
votes
1answer
88 views

Air Canada luggage allowance when flying from Europe to USA

I'm having a very hard time understanding the luggage policy of Air Canada as it applies to my journey. I read on its site that, according to some parameters (miles, airports, fidelity...) you have ...
4
votes
1answer
169 views

Can airlines bump customers to earlier flights against their will? Do customers have any recourse?

I recently had an unpleasant experience where Air Canada bumped a 2.5 hour international connection down to a 30 minute international connection that became a 5 minute one after flight delays. This ...
4
votes
1answer
226 views

Air Canada personal item sizer size?

The Air Canada rules only permit a 16cm thick bag which is not a lot. Ryanair gives 20cm, United gives 22cm... how big is the sizer?
3
votes
2answers
1k views

Check-in luggage at connecting flight in Toronto

My mom will be travelling from Europe to Canada (Winnipeg) soon and I've been researching how to streamline the transfers for her, as she doesn't speak English. She will be travelling from Warsaw to ...
3
votes
2answers
3k views

Does Air Canada transfer bags to partner airline on same round trip ticket?

I have an Air Canada flight from Texas to Toronto and then off to Frankfurt. At Frankfurt, I will have a 4 hour layover. From there I will depart to Cairo, and I will be on Air Canada, but operated ...
3
votes
1answer
576 views

Do I need two transit visas when flying a round-trip from the US to Japan through Canada?

I have a valid US visa, no required Visa for Japan but my nationality requires a transit visa for Canada. I will be flying USA <-> Japan onboard Air Canada with layovers in Toronto for 1.30 each ...
3
votes
1answer
58 views

On Air Canada's website can I see the luggage fees and limits for a flight without filling in my details?

I'm looking at a flight from China to Mexico and I'm just checking the rules and prices for now. I'm not ready to commit. I know many airline websites have hidden fees that they don't show you until ...
3
votes
1answer
153 views

Would an Air Canada flight from China to Mexico via Canada be likely currently to ask me for proof of onward travel if I have a one way ticket?

I'm hoping to fly from China to Mexico to escape the winter for a couple of months on this trip, and as I prefer to have no plans, would like to do so by buying one way tickets in each direction for ...
3
votes
3answers
4k views

Transit Visa for Canada while traveling on Air Canada

I am traveling from US to India via Canada on December 11, 2015, and I am Indian citizen. I applied online for the transit visa on November 13 2015. I have the following questions. I wanted to know ...
3
votes
0answers
50 views

Do I have to pick up my luggage at Seoul Incheon and how many bags am I able to check?

I am flying to Singapore from Toronto. My route is Toronto to Seoul - Air Canada and then codeshare Asiana Airlines from Seoul to Singapore- all booked on the same ticket. I have looked online and ...
2
votes
2answers
241 views

Which airline’s carry-on size limits apply when one airline sells ticket but flight is operated by another? [duplicate]

I am taking a flight purchased from United for Seattle (SEA) to Casablanca (CMN). Some segments are operated by other carriers but in United’s name. The ticket says: United 4688 Operated by trans ...
2
votes
1answer
93 views

I have an eTA but my passport is in another embassy. Can I still travel to Canada with a copy of my passport?

I applied for an eTA to travel to Canada, and I already have it, but then I've sent my passport to the UK embassy for a tourist visa and I didn't get my passport back yet. I have a flight to Canada in ...
2
votes
2answers
816 views

Do I have too short a layover for customs in Toronto?

I'm flying from Saint Louis, MO to Montreal by way of Toronto: STL -> YYZ -> YUL. That will be YUL -> YYZ -> STL on the return. All flights were booked as one trip with Air Canada. I have a roughly ...
2
votes
1answer
202 views

flying over the united state [duplicate]

Does the Air Canada flight from Ottawa, Ontario to London, England fly over the United States of America? Is there any City in Europe that Air Canada flies to from Ottawa without flying over the ...
2
votes
1answer
955 views

Is it possible to transit through Istanbul airports on two different tickets while carrying luggage?

I can't seem to get a clear answer to this question, I hope someone can help. My wife is an Iraqi citizen she recently got her visa to Canada (Permanent Residence). I purchased 2 separate tickets ...
2
votes
1answer
13k views

Deciphering Air Canada Fare Codes

While searching for flights with Air Canada, I noticed that the fare codes appear as 6 to 8 letter / digit sequences. The first letter seems to stand for the booking class, but the rest of the letters ...
2
votes
1answer
159 views

Transit visa to Canada with multiple layovers from the US

I'm planning to go to Hong Kong (actually to Shenzhen, but I'll go from HG to SZ by train) from the US (I'm on an F1 visa in the US) by this route: EWR (Newark) - YYC (Calgary) - YVR (Vancouver) - ...
2
votes
1answer
85 views

Flying from Ottawa to Kuwait via London Heathrow

I will be travelling in 3 weeks, going from Ottawa to London Heathrow (LHR), and on to Kuwait. I arrive at LHR Terminal 2 and, after a 6-hour layover/transit, depart from Terminal 4 for the flight ...
2
votes
1answer
151 views

Are electric hair straighteners allowed on flights?

My friend is travelling on Air Canada tomorrow from Toronto to Alberta. She is also travelling on Air Canada from Toronto to Los Angeles (California) next month. She was wondering if electric hair ...
2
votes
0answers
117 views

What would airline do if I miss a connection & I don't have visa for the country I am stuck in?

Due to a recent air force dog fight between India & Pakistan few weeks back, Swiss Air has been avoiding the Pakistani air space & that has been causing delays for both arrivals & ...
2
votes
2answers
9k views

Do I need ETA or transit visa if I have a 5 hr transit by air at Toronto airport? [duplicate]

I am citizen of India (Indian passport holder) with a valid F-1 visa and work permit (EAD card) with me. I have an Air Canada flight from Delhi to LA via Toronto so I have a 5 hr transit at the ...
1
vote
1answer
93 views

Toronto to Portland via Calgary - where to go through border security?

I just booked an Air Canada flight from Toronto to Portland via Calgary. My layover in Calgary is 2 hours. I wonder if I'll be going through Customs and Border security in Toronto or in Calgary? It ...
1
vote
2answers
435 views

Can I leave the Toronto airport during an 11 hour layover?

I'm Portuguese and am going to Lima on AIR Canada. On my way back home I have a layover of 11 hours in Toronto. Can I leave the airport to visit the city? What happens to my luggage? Do I have to pass ...
1
vote
2answers
2k views

How long does it take Air Canada to refund a ticket cancelled within 24 hours of booking?

I cancelled a return flight 40 minutes after booking when I realized I made a mistake. Currently it has been ~36 hours and still no money is showing up in my account, even though the money left the ...
1
vote
1answer
771 views

Help for Air Canada Fare Calculation Example

Could you please help to explain how the below air ticket fare break down? I see the XT tax $130.55, the fare calculation shows the break down, but it does not really match. As far as I know that ...
1
vote
2answers
1k views

Entering Canada on a visitor visa: is there just one airport I can go to?

Is there a specific airport as a point of entry for a visitor visa to enter Canada? I am planning a vacation in Canada and planning to land in Calgary Airport. My friend told me that I need to get a ...
1
vote
2answers
292 views

Do I need to claim my baggage while connecting in Chicago?

I am going to Korea with Asiana Airlines. My initiary is from Montreal, Canada (Air Canada) --> Chicago -> Incheon, KOR (Asiana). I will need to take an ATS to transfer terminals while connecting in ...
1
vote
1answer
2k views

How many hours are on a transit visa through Canada?

I have a week until my flight which is Frankfort to Toronto. I get to Toronto at 7:00 p.m. and my flight to get to West Palm Beach is at 9:00 a.m. Can I get out of the airport because I have a ...
1
vote
3answers
328 views

Online boarding passes for Star Alliance connecting flights

I booked a trip from Canada to India. I started on Air Canada and transferred to Lufthansa. A day before I left I selected my seats, checked in online and obtained my boarding passes, all through Air ...
1
vote
1answer
49 views

Aeroplan mileage with mixed booking

I have two different trips this summer (YUL-SFO, and YUL-LIM) each booked as a single ticket where one leg is with United and the other with Air Canada (both Star Alliance members). Since I made the ...
1
vote
1answer
16 views

Travelling fro Cebu, Philippines to Toronto, Canada via Narita/Haneda, Japan with 2 check-in luggage

I will be traveling with 2 check-in luggage from Cebu Philippines to Toronto Canada via Narita / Haneda Japan with only 4 hours layover between Narita and Haneda transfer and Haneda/Toronto departure. ...
1
vote
2answers
219 views

Recheck luggage in Toronto when flying from BWI to Heathrow via Toronto on Air Canada?

I have an Air Canada ticket from BWI to Heathrow via Toronto Pearson. Do I need to recheck my bags and must I go through Customs in Toronto? If so, will 1.5 hour suffice?
1
vote
1answer
6k views

Laptop in checked baggage

In April I'll be taking a domestic trip from where I live in Vancouver to Toronto via Air Canada. While in Toronto I'm probably going to be purchasing a new laptop at one of the stores there. I'll ...
1
vote
1answer
148 views

Transferring luggage. Transit visa

I am flying from Manila to Tokyo, Narita with Philippine Airlines. Then onward to Calgary, Canada with Air Canada. When transferring in Tokyo, do I need to collect my baggage and clear immigration and ...
1
vote
1answer
152 views

Luggage transfer at Heathrow: Jet Airways to Air Canada

I'm traveling from Bangalore, India to Ottawa, Canada on three different flights. My flight plan is as follows: BLR-DELHI-LHR(London)-YOW(Ottawa). BLR to Delhi - Jet Airways Delhi to LHR (London) - ...