Can someone please explain this?
I did one journey from Zone 8, and the rest of my time was spent in Zones 1-2. I have a 16-25 Railcard on my Oyster so the Zone 1-2 cap is £4.35 and the zones 1-8 is £8.
So my question is - assuming that Oyster works out the cheapest journey at all points why wasn't I capped? Yes - I didn't meet the zone 1-8 cap, but I definitely did for the zones 1-2 cap with my travel round there. Therefore shouldn't Oyster cap my Zones 1-2 travel separately and then have the zone 8 single fare on top. It seems in my case I have not been charged the cheapest fare.
Tried contacting customer services, they said they 'thought' zones 1-2 would cap if I traveled around there first and then made my zone 8 single travel, but not the other way round which I did.