My nationality makes me eligible for the ESTA and I have applied for the ESTA successfully 2 years ago.

However, I am not sure how to answer one of the new questions in the ESTA questionnaire (added somewhere in 2016 I think). Who can I consult about this?

I have tried the U.S. consulate in Amsterdam, but their phone computer states explicitly that they cannot provide support on answering any questions concerning the ESTA. I got hold of a USA visa support desk, but they could only redirect me to the general US travel website and also were not allowed to answer my question.

  • 3
    There's at least some anecdotal evidence that people have been able to obtain straight answers by calling CBP at +1-202-344-3710. Aug 9 '17 at 19:16
  • 8
    You could also ask the question here. Someone may be able to give you a link to an official source that answers it. Aug 9 '17 at 20:00
  • 1
    @ZachLipton While that is certainly an option I thought the current broader question would be helpful to more people. The real question I have is quite specific (I think) and would probably be not of much use to a large audience. Aug 12 '17 at 0:48

According to the US Embassy in Austria:

Visa Waiver Program travelers with inquiries about their ESTA registration can first visit the U.S. Department of Homeland Security/Customs and Border Patrol (DHS/CBP) info center at: http://www.cbp.gov/travel/international-visitors/esta. Should a person need further information after consulting the website, one may call the ESTA Help Line at +1-202-344-3710 Monday-Friday 0800-1600 Eastern Time (local time: 02:00 pm to 10:00 pm).

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