I've just booked a flight from Canada on Air France for myself and another person, on the same reservation. We have frequent flyer memberships with different programs (Delta Skymiles, Aeroflot Bonus). Both programs are from Air France partners. I booked directly on the Air France website.
When trying to add our frequent flyer numbers on the Air France website, it did not accept the numbers for some reason (no error message, numbers just are not being added).
When I called the airline, the phone agent informed me that they can't add numbers from two different frequent flyer programs to the same reservation. This seems really strange to me - I've never heard of such a restriction with any other airline before.
- Is this a real restriction?
- If so, where is it documented?
- If not, is there an official source somewhere that says it's ok to do this, i.e. to have two different frequent flyer programs for two different passengers on the same reservation? (I.e. some official document that I could point an airport agent to?)