3

What are my rights if there is a ticket reporting error on the the travel agent's side? For example, what if I buy a ticket from airtickets that also includes baggage, but when I check-in at the airport, I am told that there never was any baggage included in the ticket. Is the airline obligated to take my baggage or would I have to pay extra at the airport?

5

This is really a law question regarding a breach of contract, and not a travel question.

What rights you have in this situation depends on the law where (a) the travel agent is domiciled, (b) your payment provider is domiciled [assuming you are not paying by cash], and (c) where you paid for the extra bags. Your question about "rights" is too broad to answer in this present form; but inevitably you cannot enforce them at the airport.

For practical travel advice, I suggest you pay the baggage fees on a credit card, and then dispute the payment later with your credit card company. Be sure to keep all the written documentation from your travel agent, as well as the baggage receipt from the airline, as evidence for the dispute. It is helpful if you paid for the baggage and the ticket on the same card. Most card networks will refund monies of this size to the consumer without argument.


As an aside, your baggage allowance will be encoded on the e-ticket (or printed in the "ALLOW" column on the far right of your paper ticket). It is unusual for a travel agent to get the allowance wrong because there is no guessing, it is stored in one authoritative place.

| improve this answer | |
  • A credit card chargeback of the baggage fees is absolutely the wrong way to handle this if the issue if the travel agent. The airline will challenge the chargeback, as they correctly charged the fee, an it will stand. – Doc May 26 '17 at 9:45
  • @Doc In my experience (Amex) this is not true. For the airline to prove to Amex that the fee was charged "correctly" (assuming it wasn't because of a representation made by the airline's agent) is more difficult than issuing an ADM to the agent---particularly as the agent essentially has no right to challenge an ADM. – Calchas May 26 '17 at 13:55
  • An ADM for a baggage fee simply makes no sense. This is never something the travel agent would have been responsible for paying. For an error in the airfare - perhaps, but not for a baggage fee. – Doc May 28 '17 at 22:11

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.