I needed to travel inside of Germany, with large amount of luggage. Since DB only allows amount of luggage which one person can handle, I sent the rest of it using DHL luggage service.
It so happened that the button for the telescopic handle of a Dunlop-branded suitcase I have was destroyed during the transportation.
I initiated the DHL claims process, and now they request receipt for the suitcase and the exact value of the damaged part at the location of the recipient of the suitcase. Unfortunately, since the suitcase is already a few years old, I don't have the receipt (but in USA, it retails for around $100). A the same time, I am unable to find any authorized spare parts stores or similar for Dunlop suitcases, so I am unable to give a quote for the repair of the damaged part.
So my question is: Is there anything I can do, or am I just out of luck here?