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In January, I tried to order packages at Orbitz from Boston to Cancun. At first, the payment did not go through, due to some incorrect payment information, but I still had the amount of 2 flight tickets pending in my account. Orbitz customer service told me the amount would be cancelled in few days.

Today, I was charged by my bank for the amount of only 1 flight ticket. The reason bank gave me is that their records showed I took a flight (which I even didn't know about).

In this case, how can I prove that I didn't take that flight?

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    Start by asking the airline. If the bank's records show that you took the flight, they must have gotten that information from the airline. – phoog Apr 7 '17 at 1:26
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    Thanks. I just got contact with airline, they asked me to fill in some sort of forms to open a case, is that the only way to figure this thing out? I'm totally confused right now. – Kevin Apr 7 '17 at 1:35
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    Well you might be able to use some evidence that you were physically in some other place during the flight, or in a place where it would have been impossible for you to be had you actually been on the flight, but a statement from the airline that you weren't on the flight is probably going to be the most effective evidence. – phoog Apr 7 '17 at 1:43
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The bank has no way to know if you took the flight or not. They only know that the airline or Orbitz processed a charge for the flight. Likely the bank person you spoke to simply assumed that was the reason.

When you request a booking, the airline or Orbitz request authorization for an amount equal to the ticket price. This authorization is what the Orbitz agent mentioned would be "cancelled". It drops off automatically based on the card issuer's policy and could be anything from 48 hours to a month, unless the airline or Orbitz process the authorized charge.

In your case, it seems a glitch or human error caused the charge to be processed. Best guess, your booking was still active in the system and billed on the flight date (no shows are treated the same a folks who fly, the ticket value is "spent" or billed in your case).

The airline can check their system to find the charge and refund it (the paperwork you submitted). You can also file a chargeback with your card issuer but I would allow the airline a little time to sort it out before resorting to chargebacks.

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