I booked a return airline ticket for a student to attend a conference in Italy.
Unfortunately, we have just discovered that due to confusion the student has not obtained a visa (he has never travelled abroad before, and thought that the documentation he had from the conference organisers was what he required).
I am trying to arrange cancellation and refund, but it's proving difficult.
Are airlines' procedures different (and are they more lenient or flexible) when dealing with passengers who turn up to check in and discover their papers are in order, than through their call centres?
In other words, if he actually presents himself at the airport is there likely to be more chance of arranging a refund or rebooking?
Needless to say, the ticket is not refundable or rebookable under normal circumstances - we thought his visa was in order.
I'm also pretty sure that I can simply say goodbye to the money, so I am not too hopeful.