This is my first time travelling to London and I'm very confused by the travel infrastructure here. When I landed at Heathrow, I bought a 7 day Oyster card for Zone 1-2 and I was charged £43 for it. After I took my journey to Central London and I saw the balance, it said that it had deduced £1.5 and my remaining balance was just £3.5.

Where did the rest of my £38 go?

1 Answer 1


The terminology does get confusing. Basically, you have an Oyster card with:

  • A "7-day Zone 1 & 2 Travelcard" on it. This gives you free travel within Zones 1 & 2 for 7 days. It is worth £33 and it will...

    ...let you travel as often as you like on bus, Tube, tram, DLR, London Overground and National Rail services within the London travel zones [in this case, zones 1 and 2].

  • £5 credit which is used when you travel outside of zones 1 and 2, or if you're still using it after the 7 days are up.

  • £5 deposit paid, which you can claim back if you return the card when you leave.

So, when you travelled from Heathrow (which is in Zone 6), you paid from the card's credit for the stretch of the journey to Zone 2. Now you're in central London, you get free tube and bus travel within Zone 1 & 2.

  • 1
    Ah ok. So just to clarify, for the next 7 days, I do not need to pay anything extra if I am travelling in zone 1 and 2?
    – Paagalpan
    Commented Mar 30, 2017 at 15:40
  • Yes, that's right. It's called a "travelcard" and lets you "travel as often as you like on bus, Tube, tram, DLR, London Overground and National Rail services" within those zones and timeframe. For more info see visitorshop.tfl.gov.uk/tfl/london-travelcard Commented Mar 30, 2017 at 15:49
  • 2
    Thanks a lot for the explanation. Accepted the answer. They really need to do a better job of explaining this on their website.
    – Paagalpan
    Commented Mar 30, 2017 at 16:05
  • 3
    Just to add to user568458's comment, bus travel is not zone restricted so you can use any London bus anywhere for free during the validity of the travelcard.
    – Calchas
    Commented Mar 31, 2017 at 15:04
  • 1
    Note that since this answer was written new cards no longer have a "deposit", they have a "card fee". The card fee is refunded after a year but it can't be refunded in the short term. Commented Apr 15, 2022 at 19:19

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .