I flight to Italy last Friday and my (Primicia/Branded) luggage was damaged, it costs around 180EUR (R$600). So I walked immediately to Vueling desk and opened a complain, they give me a report and asked to insert the complain on company website so I did it also immediately (filled the following form: https://apps.europ.es/geqnet_vlg/capturaPir.aspx)
After that the Vueling website redirected me to a luggage store where they will see if my luggage would be fixed or replaced, when I arrived there the girl from store told me that as Vueling is a low-cost the only thing she could do is replace for another luggage up to 50EUR which doesn't make any sense to us.
So my question is: someone already been in this kind of situation and had success calling the air company? Is that true that air company can crash my luggage and refund only a small percentage of it and I have no rights?
EDIT: Added the website of form filled on Vueling website.
I have to continue my trip, and my luggage have no conditions to proceed. If I take the 50EUR replacement I lose my rights to complain after that or should I take the solution as temporary and then complain after arrive home? I'm coming back to Brazil on next Wednesday so I should do something about that.
EDIT3 The website of store pointed by Vueling to solve the problem in Rome, Italy: https://www.valigeriavarese.it