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Our international flight is in a couple of days and we are extremely worried because we just found out my wife's name when booking does not match her passport exactly. On her passport her last name is hyphenated like AAAA-BBBB but when I booked I only put AAAA. We called our travel agent who contacted United and they are refusing to make any type of correction. I put my wife's full name online for the passport/immigration information. What can we do?

Thank you

  • I guess the airline is 'United' (does it have a longer name?) Where are the flights? International? – Willeke Mar 10 '17 at 18:52
  • Airline is ANA but is operated by United Airlines. We are going from LAX to NRT Japan. – Dillon Li Mar 10 '17 at 18:55
  • Did you try to change it with ANA? If that fails, try calling United yourself. A direct call from you may work. And, as you point out, the passenger details are correct (was her passport number included in those?). – Giorgio Mar 10 '17 at 19:00
  • ANA was contingent on if United changed it as well. I did call United and they told me to call travel agent. So I've just been going in a circle :(. I did put her passport number when I edited her passenger details online last night. – Dillon Li Mar 10 '17 at 19:04
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    Honestly, it's likely to be fine. There's no guarantee, but the most likely situation is that there's no problem, especially if she can show the credit cards. – Zach Lipton Mar 10 '17 at 20:34
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Show up for your flight with as many picture ID and documents you can come up with. You can even get a notarized letter (free from your bank) to confirm she is the same person. I even have my ancient expired college and grad school ID cards available to call upon if/when the need arises.

I have had wrong name problems on my documents for the last 19+ years (maybe even 43 years if you consider my original birth certificate has a mistake and leaves out my surname completely) and obtained many visas and boarded literally hundreds of flights with those discrepancies. See my case here. Haven't been denied boarding or refused a visa for that reason, although I have been questioned a few times. In reality name misspellings occur a lot in life even on official documents.

Be nice, polite, and smile but assertive if necessary to the boarding agent and TSA.

  • Thank you all. Just came back from our trip with no issues at all. – Dillon Li Mar 29 '17 at 19:48

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