My father made a reservation via booking.com for an apartment stay at seaside as a surprise present for me. Unfortunately, we aren't able to travel on the days that he booked. He cancelled the reservations immediately, only a few hours after making them, and three months in advance of the booked dates.
However, this was the first time he saw that apartment had a "full charge cancellation policy". He contacted booking.com who said they'd contact the owner to see if there is anything they can do, but he's not yet received an answer. He also asked if he can cancel the cancellation, someone else could go, but they said no.
The booking was made with a debit card that is nearly empty and he doesn’t need it for anything else. What are his options? I think he is prepared to go to court over this but he is so upset I'm realy worried for his health. He is 70 and has already had 2 heart attacks.
We live in the European Union and the apartment is also in the EU.