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CrossCountry trains on Advance Tickets notes:

Print your own tickets and m-tickets (via our Train tickets app) cannot be changed. Tickets collected from the station, a ticket machine, or sent by post can be changed with no administration fee. Sign into your account and select 'View my Bookings' and follow the steps to amend your journey.

This is different from the conditions for other TOCs, for example, GWR:

Advance tickets can be changed to a different time or date only - for a charge of £10 a ticket, plus any difference in the fare; if you choose a cheaper fare, the difference will not be refunded

The CrossCountry wording seems to suggest it applies to any train, not only trains operated by CrossCountry. However, Simon Calder writes in The Independent:

Rail passengers from Aberdeen to Penzance are set to benefit from the abolition of fees for amending Advance tickets.

…which suggests the rule only applies tickets that are (1) Advance, and (2) for journeys on CrossCountry trains.

Under what conditions can train tickets booked through CrossCountry be changed without paying an administration fee?

Must the travel be on CrossCountry trains, or does it apply anywhere in the country?

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From a little research, I cannot find any stipulation restricting the offer to CrossCountry's own tickets. It does indeed sound like any non-(mobile/print at home) ticket priced by any operator bought through the CrossCountry website is subject to these waived fees, if amended within the time limit given. It's certainly surprising if true, and it's worth pointing out that I have not found positive confirmation of this; perhaps later I'll buy some advances I needed anyway and then see if it'll let me amend them.

Sources I found besides yours:

https://www.crosscountrytrains.co.uk/media/1454/customerreport16102016.pdf

https://www.crosscountrytrains.co.uk/customer-service/faqs/change-my-journeyticket

  • This does not answer the question: does the travel have to be on Crosscountry trains or can it be any train? – gerrit Jan 12 '17 at 16:42
  • Apologies, got a bit carried away. I just edited it which should answer the question. – Muzer Jan 12 '17 at 16:43
  • @gerrit (after editing your comment) Ah, I see. Editing again... – Muzer Jan 12 '17 at 16:44
  • @gerrit sorry, can't find a definitive answer to that particular part of the question, but I've posted a couple more primary sources that don't mention any such restriction. – Muzer Jan 12 '17 at 16:51

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