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During my flight from Warsaw to Yerevan, the aircraft had to land in Tbilisi because of bad weather conditions in Yerevan. When we landed the captain declared that we can go back to Warsaw or stay in Tbilisi, however he emphasized that they are not going to organize anything for transporting us from Tbilisi to Yerevan. Neither they provided any approximate date about the possible return flight from Warsaw to Yerevan, or information about accommodation in Warsaw. Eventually I chose to stay at Tbilisi and got to Yerevan after 12 hours, because of many delays during luggage retrieval.

Obviously, diversion to another country is a valid reason for a delay, however not providing any information about passengers condition after returning to Warsaw, and neither being able to handle the transportation with a bus from Tbilisi to Warsaw seems to be not very customer friendly.

I am not sure if it makes sense to claim a refund for the ticket, and will be really thankful to know about your similar experience.

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    Poland is in the EU the last time I checked. Which means you're probably due a refund and a lot more on top of that, for the airline's failure to actually transport you to your destination. – Michael Hampton Dec 18 '16 at 21:21
  • It's not clear to me whether the airlines brought you to Yerevan at the end of the day. The first messages were certainly confusing but what happened then? You booked the bus yourself? Or did the airline arrange it for you? – Relaxed Dec 18 '16 at 21:25
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    @pnuts I have already submitted a request for a merge , thanks for the good advice though – Abrahamyan Samvel Dec 18 '16 at 21:47
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    I updated the title of your question to better reflect its content, as "emergency landing" in many people's mind mean something completely different (e.g. I experienced an emergency landing on a remote military base once due to fire on board) – Aleks G Dec 18 '16 at 21:53
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    @AbrahamyanSamvel no worries, I edited the question – Aleks G Dec 18 '16 at 22:33
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I'll go on a whim and try to answer as best as I understand the question. If I misunderstood something, please let me know and I'll either change the answer or delete it if I can't answer the question any longer.

The airline did offer to fly you back to a location where they could provide you with any necessary support. The reason they couldn't give you an answer about when they'd be able to transport you from Warsaw to Yerevan was because they can't predict the weather. If you flew with them back to Warsaw, they would do their best to get you to Yerevan as soon as practical. Although for weather related delays it's not strictly required, I suspect they would even provide you with some meal vouchers in Warsaw airport. The airline did not refuse to continue your journey - they just couldn't do it at that time due to external circumstances - and they were trying to do their best.

It is very expensive for an airline to land a plane in a non-destination airport, for any reason, plus keeping the plane at the airport also costs them money, therefore they needed to get the plane back in the air as soon as possible. Very likely the only reason they even landed was that they didn't have enough fuel to fly back to Warsaw.

You effectively voided your right for any refund or support by voluntarily aborting your travel and leaving the plane before reaching your destination.

While you can still attempt to write to the airline and request some compensation, technically they are not obligated to provide any - and I would be really surprised if they did.

  • That makes a lot of sense, however don't you think they are somehow obliged to refund the expenses of getting from Tbilisi to Yerevan. Although it's very little money, I am just curious – Abrahamyan Samvel Dec 18 '16 at 22:39
  • @AbrahamyanSamvel technically they are not, as you voluntarily chose to do something different from their default offer. They did emphasise that they are not going to organise anything in terms of transport from Tbilisi to Yerevan, and that includes any payments. You chose to disembark anyway. – Aleks G Dec 18 '16 at 22:43
  • The problem with this is that it doesn't look like they were even going to provide a return to Warsaw within a reasonable time period. – Loren Pechtel Dec 18 '16 at 23:27
  • @LorenPechtel Actually they were going to return immediately, however still even if it's the case, they did not say where we are going to stay, and what they are going to cover if we decide to return. So I had really very limited information to make a decision of returning to Warsaw. – Abrahamyan Samvel Dec 19 '16 at 9:01
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AFAIK as it is an international flight, the Montreal Convention should apply. It clearly states that the passengers have a contract to be transported from one point to another one

Extracts:

Article 19 — Delay The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.

IMHO, it means that it depends on what was really said (and possibly written) at Tbilissi. If they said that you were on your own, full stop, they did not respect the contract and you can use MC to claim the full compensation of the damage in the limit of the carrier liability. But if they proposed to continue the travel via Warsaw (yes even if it was the start point) but simply could not say at that moment when you could reach Yerevan, they reasonably can argue that it was the best that they could do at that time.

If they did propose you to continue the travel by your own means and that they said that you would receive a compensation, fine, you can use that to claim for the compensation, but it looks like it is not what has happened.

If you choosed to stay in Tbilissi, you willingly stopped the travel. You could argue that you had to do that, because the carrier was not able to transport you to the normal destination in a delay that was acceptable for you. Maybe you could ask for the compensation for the delay that you could have asked if you had choosen to go back to Warsaw and had reached Yerevan with another flight from same company. But I would consult a lawyer before starting any legal action here...

You can evidently claim for a refund on a commercial agreement bases, specially if you can explain that you often use their services and would be sorry to now use another company.

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