I had bought a flight ticket with Norwegian Air for a flight on the other day, but when I arrived to the airport to do the check-in, they said they had cancelled my ticket because they didn't "have time to confirm my credit card" (besides I received the confirmation previously).
Do customers can make a complaint or are covered in any way in these situations?
*Update: I forgot to say that the refunded me full amount, but I lost time, and every reservation I had in my destination, I don't think is something fair (or serious) to do after the company confirmed the flight.