I booked a flight for my sister and her kids to come visit me in San Jose, CA from Winnipeg, Canada. I booked the tickets on Air Canada via BookIt.com, with a layover in Vancouver (there are no direct flights). 9 days before the flight, BookIt.com sent me an email saying:
"Airlines sometimes make changes to flight schedules. The flights associated with this booking were impacted. To view the details, please access the Alert tab in the Member Lounge: " (and then the link to view the itinerary)
However, when you click on the link, it shows the original scheduled flight times, so I assumed everything was fine (or moved by like 5 minutes). There also is no link labeled "alerts" anywhere on the website. As it turns out, the flight from Vancouver to San Jose was rescheduled 3 hours earlier, and was scheduled to depart before the flight from Winnipeg to Vancouver even landed! My sister didn't find this out until getting to Vancouver, and finding out her second flight had already left. The next flight wasn't for 8 hours, so she spent the entire day at the airport, waiting, with two small children.
My question is, what was BookIt's responsibility regarding the schedule change, and what are my options with respect to seeking compensation for not having been notified, and for my sister's family spending the day at the airport?
Just FYI, there are a bunch of flights from Winnipeg to Vancouver, so had we known the second flight was rescheduled, she could have taken a later flight from Winnipeg to Vancouver but BookIt never properly notified us. In fact, even now (after the rescheduled flight has left), if you go to the itinerary on BookIt, it still shows the original times.