I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).
At the end of the booking process there were security certificate errors and I got the following message:
Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval
To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!
I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.
So my question is how to proceed here? How can I get in touch with someone from Israir?