I need to change the residence address associated with my NEXUS trusted traveler account (for US/Canada border crossings). I was trying to follow the US CBP instructions, but they don't work (I see the "Update Document" link, but it only lets me change passport and driver's license information, not the address). The Canadian instructions are vague. I see an "Update Mail-To Address" link in the GOES system, but unsurprisingly it only updates the mailing address, not the residence address.
Is there actually a way to update the address online? If not, what's the correct way to update the address - do I need to physically visit an enrollment center?