I was charged $500 ($250 for each baggage) by American Airlines as overweight baggage fee for my transit flight with Qatar Airways. The bag weights were 60lb and 69lb, and both were less than 62 inches in dimension. I was flying economy, which allows two free luggage. These are the only two I checked in.
My flight itinerary is RIC - ORD (AA), ORD - DOH (QR), DOH - RGN (QR). The advertised overweight fee is $65 on Qatar Air website, and $100 on American Air.
When I complained this to American Air, customer relations rep insisted the amount charged was correct without explaining me why. Was I charged correctly? Which policy was used in calculating the fee? Where else can I complain to get refund, if the charge was incorrect? I would appreciate your help/suggestions.