I just booked two tickets from China Southern Airline (CSA) website for my parents (fly from GuangZhou, China to Vancouver, Canada). No doubt, I need to fill in their passport information during the ticket purchase process.
Somehow, I made a mistake about the passport information. The mistake is that they are Chinese citizens and the passports are issued from China, and when I fill the online forms, I used the default values which are Canadian citizen and passport issuing country = Canada (because I use CSA Canadian website
All other passport information (such as name, DOB, passport number, gender etc) are correct. When I realize this, I called the airline support hotline and I was told the information cannot be changed.
So I am asking whether this is a big issue, will this error prevent my parents from boarding the plane (because in theory, the passport they will carry is not what I registered during the ticket purchase)?
I think it is really stupid that such information cannot be changed, what can I do (other than buying two new tickets)?
Thanks in advance for your inputs or experience sharing.