An African friend of mine was traveling from Dar es Salaam to the UK (Manchester) and had an "Indefinite leave to remain" visa. His wife and children live in the UK.
He was flying on Turkish Airlines and was denied boarding the plane to Manchester at Ataturk Airport Istanbul when he was at the gate. The Turkish official would not explain the reasons or respond to questions of my friend but said the documents were not adequate and kept shouting "don't talk".
After 6 stressful hours and a lot of unpleasant chatting to other officials, my friend begged the police to help him. They organised a flight back to Tanzania using my friend's return ticket (which should have been in Jan 2017). He had no food or drink until he arrived back home.
Two days later he did fly to Manchester on another airline (Etihad) using the same documents which where accepted by both the airline and the immigration.
How can you complain about the behavior of the offical at Ataturk airport?
How can you claim compensation for the ticket if my friend has wrongly been denied boarding?
This cost my friend £800 and I'd like it to be investigated.