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Several days ago I had 1 hour connection in Amsterdam and I got my plane but I was the last one, after me they closed the gate.

Now I need to buy a new ticket and thinking about the same route. Is airline obliged to pay 250€ compenstion in case of missing connection due to very long queues on passport control, slow security check, delay in a bus form previous flight?

I my case I should arrive at 16 00, but I arrived in 16 10, 10 minutes in a bus, after it 10 minutes running between gates, 10 minutes for security check and 30 minutes on passport control. All of this was quite extremely.

So in case of late in such situation will airline pay a compensation if next flight depart in more than 3 hours?

  • 2
    I suspect the airline will claim that those are circumstances beyond its control and deny compensation. – Berwyn Jul 20 '16 at 10:01
  • OK, but will they in this case rebook my flight? Or they'll cancel my ticket at all? :) – Vitalii Jul 20 '16 at 10:07
  • 1
    If it's on one ticket, they will rebook you without charge. – Berwyn Jul 20 '16 at 10:11
  • At least this one is good :) – Vitalii Jul 20 '16 at 10:50
  • Very important, were both flights booked on the same itinerary? – Johns-305 Jul 20 '16 at 11:42
3

In this situation, there are few things to take into consideration :

  • if you have a single booking reference for all the itinerary, then the airline considered that you could make it as they have allowed this booking and so you'll be booked on a later flight if for some reasons you aren't able to make it
  • if you have two separate bookings, then it will most of the time be your problem unless you can find an agreement with the airline but if you missed it for 10 minutes delay, it won't be enough to justify a free rebook on a later flight with most companies
  • as mentioned in one of the comments, you should let the airline crew know about your situation. They'll call some staff on the ground to escort you and make the connection happen.
  • I doubt that you'll get a monetary compensation for being delayed in this situation. If the flight had 10 minutes delay, it isn't enough to entitle you for a compensation, even if this generates further delay because of missed leg. The only thing you'll eventually get is vouchers to drink something or a hotel night if the rebooked flight is the day after. The monetary compensation is usually related to flight delay, not to missed flight (ie when you aren't able to take the flight).
  • 2
    I have received EU261 compensation following a short delay that caused me to miss a connection and be delayed by 12 hours. The key is the cause of the delay rather than the time period – Berwyn Jul 20 '16 at 14:07
  • I agree with you that the cause is important. Still some companies will be more flexible to offer compensations than others... :) – Olielo Jul 20 '16 at 14:37
  • The one time I was met on arrival of a late flight, to be brought to the next, I nearly missed the flight because of that. I was one of the first of the plane but they waited till every body was off before starting walking. Then we had to join the normal queues for passport control and security. The only thing they did was point the way, which was well signposted. I made the flight but had no time to put things back in the bag after security. – Willeke Jul 20 '16 at 16:14

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