I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the ticket, or seat, price itself). It would be to my advantage to know whether my ticket has been resold by the company or not.
I am aware that it might not be possible to know if it is the exact same ticket, yet if i could see if the plane was full for instance (or just the economy part) I could know it resold for sure.
I found an international round trip flight by an internet agent for an sum of 990 US$. I wanted the possiblity of canceling or changing my flight date; I called and asked about it. The guy said once I'm a "partial traveler" (meaning after taking the first flight but yet to take the second) I am not entitled to a refund of any sum.
I went to the official British Airways website and read their terms. I added some money to make the ticket refundable (200US$). And prior to purchasing I called the customer service asking if being a "partial traveler" will prevent me from getting my refund back. I was assured that I will be entitled.
When the time came I decided to cancel my flight back and to my "great surprise" i was eligable of getting just a small amount. At the moment I'm in long talks with the company and being assured I should get at least 170US$ more. The customer service keeps sending me messages how sorry they are and how errors been made with me being delayed with getting the money promised (which is just a fraction of what should be refunded).
What can I do? Can I prove they re-sold the ticket?
Here is a part of an email I sent to the customer service with the exact price of everything as they supplied me:
I checked the detailed fares of my ticket and this is what I came up with:
Flight from Israel to Mexico DF (including 2 different flights with a 3 hour wait in Heathrow airport) - BA0162 + BA0243 = 383$
Flight from Mexico DF to Israel (including 2 different flights which one changed BA0167 to BA0163, meaning I have to wait at Heathrow airport 8 hours instead of 2) - BA0242 + BA0163 = 278$
Exit fee and country surcharges apply at the total cost of 190.37$ With 44.42$ Mexico departure fee
So called "Carrier imposed charge" which refer to fuel at least with some of the amount is 231.30$
And last a 30$ fee for booking through the site.
Total value of the ticket 1112.67$