A few weeks ago I had intended to take a bus with Terravision bus in Italy, however they informed me the day before the trip that due to technical problems there was no service on that line on the day I was traveling.
To get to my destination I therefore took alternate means and I have written to Terravision asking for a refund of my expenses. They did not reply within the deadline (of two weeks) I set them and while I will wait a little longer for their response, I would like to know, what are my options.
Entertaining a legal case for EUR15 is unfortunately over the top. However I know that in Germany I could contact the German Conciliation Body for Public Transport to start an arbitration process and I have made good experiences with that. They review claims on a case-by-case basis and while their recommendation is non-binding, it is usually accepted by the carrier.
Is there a similar institution in Italy / for cases that are based in Italy? A European institution is of course fine as well if responsible for such cases.
Alternatively, are there any other options that I am not aware of right now, that go beyond contacting the service provider but fall short of legal action?
In my case the journey was ca. 100km, should have taken a bit more than an hour with Terravision and now took me almost two hours but still arrived more or less the same time because I was able to depart earlier.