My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed getting to passengers. I don't believe I was alone in this incident as other bags looked worse off than mine.
There was no Delta representatives in Vancouver at the time due to the late arrival so I filed a complaint online through Delta, providing several photographs and detailed descriptions.
Since I live in the UK, this complaint was automatically passed onto KLM by Delta (dont know why) and I received a generic email stating that my claim was being processed from KLM. This was 9 days ago. There is no claim number or contact details for KLM and have not heard from them since.
- What is an acceptable amount of time before I chase the claim?
- Is it worth re-contacting Delta?
- Is it worth contacting Vancouver?
- Is it worth making a claim through the baggage supplier who provides a 30 year warranty on said bag?
What is the standard process when dealing with baggage damage? I have not experienced this before.